What are the responsibilities and job description for the Service Desk Attendant - Williston Fitness Center position at City of Minnetonka, MN?
Why Minnetonka?
Supportive culture • Work-life fit• Well-being • Employee-focused • Make a difference
Our greatest asset are our people. City of Minnetonka employees work together to drive change and make a meaningful impact on the community. We support one another in our personal and professional lives. You can expect to make a difference because in Minnetonka you and your work matter.
Job Description
Schedule Requirements: Ideal candidates will have availability to work Monday–Friday (12:00 p.m.–6:00 p.m.) and Saturday and Sunday mornings.
Duties/Responsibilities
Essential Job Functions:
-
Responsible for efficient, daily customer service.
- Responsible for opening and closing the center.
- Responsible for maintaining a clean and pleasant environment at the center.
- Responsible for knowing all programs and services provided at the facility.
- Communicates problems and concerns relating to programs and services directly to the assistant manager and/or manager of the facility.
- Assist members and other individuals with any questions.
- Provides information and assistance to members, guests and staff regarding center policies and procedures.
- Knowledge of all center activities including, but not limited to, swimming, tennis, general fitness, and batting cages.
- Completes required forms relating to memberships, injuries, complaints, requests, etc. occurring during shift.
- Provide accurate point of sale and other financial transactions, reconciliations, and deposits.
- Communicates problems/concerns/complaints from members to the manager and/or assistant manager on a daily basis.
- Preforms other duties, and assumes other responsibilities as apparent or assigned.
Qualifications
Minimum Qualifications:
- A commitment to and belief in the organization's shared values.
- Strong customer service background. Ability to handle customer concerns and assist with customer needs.
- Knowledge of cash and credit handling operations.
- Previous health club, customer service, or related facility experience.
- CPR and first aid certification.
Additional Information
Knowledge of:
- Windows operating systems RecTrac.
Skilled in:
- Dealing with customers effectively.
Ability to:
- Communicate effectively.
- Learn center policies, programs, software and practices.
Not Sure You Meet All the Qualifications?
If this role interests you, but you’re unsure about meeting all the listed requirements, we encourage you to apply! Your unique experiences may be more relevant than you think, and we value both technical skills and diverse perspectives.
How to Apply:
- Click “Apply” at the top of the page before the closing date.
- Submit these documents via the online application system (no zip files or links):
- Resume
- Cover Letter
- Questions? Contact Human Resources at HR@minnetonkamn.gov.
Hiring Process:
- Open Job Posting: Requisition is open and accepting applications.
- Selection Process: Qualified applicants join a candidate pool. Hiring managers select candidates for interviews and/or assessments. You’ll be notified if selected.
- Pre-Employment Screening: This may include a driver's license, a criminal history background check, a drug test, a physical exam, a work assessment or simulation, and, if education-based, proof of qualifications.
Contact Us:
For position-related questions, email Katie Xiong at Kxiong@minnetonkamn.gov.
Veteran’s Preference:
Veterans can request preference under MN Statute 197.455 by submitting a DD214 with their application.
Equal Opportunity Employer:
The City of Minnetonka values diversity and does not discriminate based on race, color, creed, age, religion, national origin, marital status, disability, sex, sexual orientation, familial status, public assistance status, or other protected classes.
Salary : $16 - $18