TEMP ACCOUNTING CLERK I

JOB TITLE: TEMPORARY ACCOUNTING CLERK  I

DEPARTMENT

Finance

DOL STATUS

Full-Time

REPORTS TO

Billing Supervisor

PAY TYPE

Hourly

SALARY RANGE/GRADE

15.00/hr

BARGAINING UNIT

None

JOB FAMILY

Professional Services

ERP CLASS

Stand-by

WORK LOCATION

City Hall

6738 Dixon St.

Milton, FL 32570

DRUG CLASS

CAT IV – Non-Safety Position

EMPLOYMENT TYPE     

Temporary (approximately 6 weeks)

DRIVER CLASS

Non-Driver

EXEMPTION STATUS

Non-Exempt

MANAGEMENT LEVEL

Individual Contributor

POSITION BENEFITS

This position is considered to be Temporary and is not eligible for City of Milton Employee Benefits.

JOB DESCRIPTION

JOB SUMMARY

The Temporary Accounting Clerk I performs front-line customer service and clerical support duties within the Finance Department. This position serves as the primary point of contact for utility customers by phone and in person, assisting with billing inquiries, payments, and account-related questions. The role requires strong communication skills, the ability to manage high call volumes, and accuracy in handling financial transactions. Work is performed under close to moderate supervision and is reviewed for accuracy and completeness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides customer service to the public regarding utility accounts, payments, and billing inquiries
• Receives, processes, and posts utility payments, deposits, and miscellaneous fees
• Balances cash drawer daily and reports discrepancies
• Processes service requests including initial reads, final reads, and routine account updates
• Maintains accurate records of customer accounts and financial transactions
• Files, scans, and maintains billing documents and reports
• Maintains confidentiality of customer and financial information
• Assists accounting staff during peak workloads or absences
• Performs other duties as assigned in support of Finance Department operations

ADDITIONAL DUTIES:

• Assists accounting staff during peak workloads or absences
• Participate in training related to billing systems, procedures, and customer service
• Performs other duties as assigned in support of Finance Department operations

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Work is performed primarily in an office environment with regular interaction with the public. The position requires frequent sitting and use of a computer, keyboard, and standard office equipment such as calculators, scanners, and copiers. Occasional standing, walking, and reaching may be required. The position may involve handling files or records weighing up to approximately 25 pounds. Visual abilities required include close vision for reading and data entry. Reasonable accommodations may be made for qualified individuals in accordance with the Americans with Disabilities Act.

JOB QUALIFICATIONS

MINIMUM QUALIFICATIONS, EXPERIENCE

• Minimum of two (2) years of high-volume customer service experience, preferably in a utility, municipal, financial, or billing environment
• Experience handling billing inquiries, payment processing, or account transactions
• Strong ability to learn new systems and procedures quickly and apply them accurately
•  Experience managing multiple phone lines and in-person customer interactions
• Demonstrated ability to remain professional and composed when assisting upset or frustrated customers
• Cash handling experience with a high degree of accuracy
• Strong attention to detail and data entry accuracy
• Public or municipal experience preferred
• Must be able to work scheduled hours of 7:30 a.m. to 4:30 p.m., Monday through Friday

MINIMUM QUALIFICATIONS, EDUCATION

High school diploma or equivalent

REQUIRED CERTIFICATIONS AND LICENCES

Must be bondable

SAFETY AND COMPLIANCE CLASSIFICATIONS

EMERGENCY RESPONSE PLAN (ERP) CLASSIFICATION

Every City of Milton employee has emergency response responsibilities. Although not every position will require assignments during an emergency event, all employees may be subject to some requirements during or after emergency operations, which may involve irregular work hours, relocation to emergency sites, and duties beyond those specified in the official job description. Emergency assignments may involve physically and operationally challenging conditions with little or no advance notice.

This position is classified as STAND-BY during emergency operations and will not be required to return to work until essential services have been restored and the City resumes normal operations. More information regarding your classification and requirements for this position will be provided at the time of hire.

DRUG TESTING CLASSIFICATION

This position is assigned to a Drug Screening Class under the City’s Drug-Free Workplace Policy. The classification determines whether the position is subject to pre-employment, random, reasonable suspicion, post-accident, or other required testing. Classifications are based on the actual duties of the position, applicable federal and state law, and the level of safety risk associated with the work performed.

This position is classified as CATEGORY IV: Non-Safety, which includes positions whose duties do not meet the statutory criteria for mandatory testing or safety-sensitive positions under Florida Statute 440.102. These roles do not involve duties where impairment would create an immediate physical threat to the employee, coworkers, or the public. Employees in this category are not eligible for random or pre-employment drug testing under Florida law. Testing may only occur when lawful grounds exist, such as reasonable suspicion, post-accident circumstances, or when required by federal or state regulation. Non-safety positions typically include administrative, clerical, financial, IT, planning, HR, communications, and other office-based role

DRIVER CLASSIFICATION

Positions are assigned a Driver Classification based on whether driving is an essential part of the job and the level of responsibility involved in operating a City vehicle or driving for city-related business. Driver classifications determine the type of license required, the level of training needed, type and frequency of Motor Vehicle Record checks, and the safety and compliance expectations for the position.

This position is classified as NON-DRIVER, which includes positions that do not require the operation of a City vehicle or driving on behalf of the City to perform essential job duties. Employees in this category are not required to meet driver eligibility standards or maintain a valid driver’s license as a condition of employment. Occasional or incidental driving is not authorized unless the position is reclassified and assigned an appropriate driver category.

Background and Security

The City of Milton conducts background checks on all final candidates as part of the hiring process. A criminal record does not automatically disqualify an applicant from employment. The City evaluates each background on an individualized basis, considering factors such as the nature and seriousness of the offense, the time that has passed since the conviction, the responsibilities of the position, the candidates rehabilitation efforts, progress and statements, and whether the offense is relevant to the duties to be performed. The City values second-chance employment opportunities and may hire individuals with prior convictions when it is appropriate for the position and consistent with operational and safety requirements.

ADA AND NON-DISCRIMINATION STATEMENT

The City of Milton is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, marital status, veteran status, or any other classification protected by federal or state law. All employment decisions are based on qualifications, merit, and operational needs of the City.

The City of Milton complies with the Americans with Disabilities Act and provides reasonable accommodations to qualified individuals with disabilities. Employees who need accommodation to perform the essential functions of their position should contact Human Resources. Requests for accommodation will be reviewed on an individualized basis and handled promptly, fairly, and confidentially.