What are the responsibilities and job description for the Public Safety Dispatcher position at City of Midland?
The City of Midland is seeking highly focused and compassionate individuals to join our Communications team as Emergency Dispatchers. In this critical role, you’ll be the vital link between the community and first responders—answering emergency and non-emergency calls, dispatching police, fire, and medical personnel, and coordinating life-saving services with precision and care. If you thrive under pressure, can multitask in high-stakes situations, and want a career where every call makes a difference, this is your opportunity to serve your city in a truly meaningful way. Step into a fast-paced, high-impact role—apply today to become a lifeline for Midland.
Scope of Work This position reports to the Lead Dispatcher. He/She will direct calls for service for emergency purposes and directs non-emergency inquiries. This position is contingent upon successfully completing and passing a comprehensive background check. Begin the training process to work towards being a Public Safety Dispatcher upon the completion and passing of a comprehensive background check and subsequent testing. Answers the phone and assists citizens with requests for emergency and non-emergency services for police, fire, sheriff, and emergency medical service. Directs citizen inquiries and non-emergency calls to the appropriate agency or organization. Maintains records of work performed. Performs related duties as assigned.
Physical and Environmental Conditions Ability to sit, stand and move inside the building. Employees sit at a terminal and listen to a communications headset in order to process or dispatch calls and complete paperwork. Must be able to communicate clearly under what, at times, could be highly complex and stressful situations. Ability to read and discern visual images that are on small liquid crystal displays and discern between multi-colored lights. Ability to work with dispatch equipment and communicate with citizens and emergency personnel in highly stressful, possibly emergency situations. Employee communicates with other employees in the workgroup, citizens, and other law enforcement agencies in order to discuss requests for service and possible criminal activities. Will also exchange information or request assistance from other agencies and make referrals when necessary. Ability to read and understand technical and professional manuals in order to record work activities, keep records or work with computers. Skill in the operation and maintenance of several office machines and equipment, such as specialized computers and related information systems and two-way radio dispatch equipment. Typing speed of 35 words per minute and completion of Criticall test with eligible score range. Employees gather, organize, translate, and process information from various emergency callers.
Rotating Shifts; Rotating Days Off
Other Necessary Requirements Valid Texas Class C Driver's License is required.
Required Qualifications Eligibility Standards • Age - at least 18 years of age • Education- high school diploma or GED • Citizenship- must be a U.S. Citizen • Criminal History - must not have been convicted of a Class A or higher Misdemeanor, ever, or a Class B Misdemeanor within the last 10 years. • Military - has not been subject to a Dishonorable Discharge or Bad Conduct Discharge • Medical - must have been examined and found suitable by a Physician. This may consist of a Drug Screen only. • Psychological - must have been examined and found suitable by a Psychologist/Psychiatrist • Family Violence - no Family Violence convictions• Must satisfactorily pass a polygraph examination. • Must satisfactorily pass a hearing test and drug screen. Certification Requirements & Preferences: Ability to attain the following: · CJIS awareness certification· AHA CPR Certification · IAED Emergency Medical Dispatch Certification · TCIC/NCIC Full Access training and certification · Must complete required training and pass the TCOLE State Licensing Exam
Salary.com Estimation for Public Safety Dispatcher in TX, TX
$38,623 to $50,418
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