Senior Services Case Manager

Senior Services Case Manager
Employment Group(s):	Part-Time: 30 hours/week	Reports To:	Senior Services Director
FLSA Status:	Non-Exempt	Bargaining Unit:	Non-Represented
Pay Grade:	5	Last Updated:	10/9/2025
Directly Supervises:	None

Under the general supervision of the Senior Services Director, the Senior Services Case Manager is responsible for providing support and advocacy for older adults to help them remain independent in their homes as long as possible. This position works collaboratively with the Dane County Aging & Disability Resource Center (ADRC) and other community partners to assess individual needs and connect older adults with appropriate services, including home-delivered meals, adult day care, long-term care programs, and other supportive resources. The Case Manager also completes forms, applications, and documentation required to access these programs and services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Essential duties are not necessarily listed in priority order. 

1. Assesses the needs of older adults referred to the Middleton Senior Center, collaborating with families, friends, and neighbors to determine the types of services and support that that can best meet individual needs.
2. Serves as an advocate for older adults when interacting with social services agencies, healthcare providers, and government organizations.
3. Completes necessary documentation and paperwork to secure appropriate services and program benefits for clients.
4. Develops written service plans and completes follow-up to ensure that identified services are implemented and remain effective.
5. Maintains accurate and confidential case records, reports, and documentation in compliance with program and agency standards.
6. Serves as a resource for Senior Center participants, providing information and referrals for case management and other aging-related services available within the community.
7. Oversees the inventory, maintenance, and distribution of the Durable Medical Equipment Loan Closet.
8. Completes special projects and other job duties as assigned or required.

Minimum Education and Experience

The requirements listed below are necessary to perform the essential duties of the position

1. Graduation from an accredited college with an associate degree in social work or a closely related field is required
2. A minimum of three (3) years of experience in human services or a closely related field is required
3. Certified Social Worker

Other Qualifications 

The qualifications listed below are preferred, but not required to perform the essential duties of the position. The absence of these qualifications on a candidate’s application does not preclude them from consideration.

1. Bachelor degree in social work or closely related field
2. Experience working with and completing needs assessments for older adults

The City of Middleton recognizes that candidates may bring a variety of backgrounds and experiences. An equivalent combination of education, training, and relevant work experience that demonstrates the ability to perform the essential duties, as determined by Human Resources, may be considered

Competencies

For successful performance in this position, the incumbent must demonstrate the following competencies. 

Knowledge

1. General knowledge of social work principles, practices and ethics, particularly as they relate to serving older adults.
2. General knowledge of aging-related issues, including physical, emotional, social, and financial challenges.
3. General knowledge of local, county, and state programs and resources available to older adults, particularly those offered through ADRC.
4. General knowledge of case management methods, including assessment, service planning, implementation, and follow-up.

Skills

1. Strong organizational and time management skills to handle to high volume of work, set priorities effectively, and adapt to shifting demands.
2. Excellent written and verbal communication skills, complemented by strong customer service and interpersonal skills.
3. Collaboration skills to effectively work with others, fostering teamwork, clear communication, and creative problem solving.
4. Intermediate level of proficiency in technology, including Microsoft Office, Adobe Acrobat, and other relevant software applications.

Abilities

1. Ability to perform work duties under general supervision and operate within policy guidelines using independent judgment in achieving assigned objectives.
2. Ability to understand and apply state, federal, and local laws, regulations, and ordinances to ensure compliance with all work practices
3. Ability to demonstrate integrity, honesty, initiative, and respect while maintaining strict confidentiality in all aspects of work
4. Ability to comply with all safety policies, practices, and procedures, and report all unsafe activities or conditions to a supervisor.
5. Ability to maintain a valid, state-issued driver’s license.
6. Ability to establish and maintain effective working relationships with City appointed and elected officials, City employees, other governmental agencies, vendors, and the general public.
7. Ability to exhibit exceptional professionalism, tact, and decorum in all areas of work duties.
8. Ability to be reliable, timely, and proactive in the completion of duties, meeting deadlines, and responding to inquiries

Work Conditions and Physical Demands

A regular, Monday – Friday, 30-hour work schedule is required for this position. Attendance at evening meetings and special events may be occasionally required. 

• Work is performed primarily in an office environment with occasional travel to meetings, work sites, or other locations.
• Work will involve contact with the public, requiring effective communication and professional conduct.
• Work may involve exposure to stressful situations, deadlines, or conflict resolution.
• Work requires the ability to sit, stand, walk, reach, bend, stoop, and lift objects up to 20 pounds.
• Work will involve operating standard office equipment (computer, telephone, copier, etc.).
• Vision and hearing are required to perform essential functions and communicate effectively.

Salary : $27 - $29