CLIENT SUPPORT SERVICES SPECIALIST, T.

An Equal Opportunity Employer

Nature of Work

Please be advised that this is a Full-Time Temporary position

This is specialized, paraprofessional work responsible for supporting and assisting in all Client Support Services functions. An employee in this class ensures adequate processing, placement and follow-up for clients in all program areas. Independent judgment is exercised in performing specialized functions within general guidelines and policies. An incumbent in this class should be able to conduct research, analyze data and arrive at logical conclusions. An employee in this position reports to a higher-level administrator or designee.

Essential Functions

Duties for this position include, but are not limited to, the following:

Meeting with clients to determine program eligibility.

Assisting clients with housing needs.

Explaining and applying rules, regulations, and policies of the department and program guidelines to clients and landlords.

Serving as a liaison between landlords and clients, and follows up and resolves any complaints.

Composing letters informing landlords and/or clients about any changes in services, violations, disciplinary actions, etc..

Conducting research for the purpose of tracking client support services.

Preparing and distributing data through the use of software compatible with Federal, State and local grant tracking systems.

Researching and compiling data for special reports and projects.

Providing client service assistance in line with the different programs.

Minimum Requirements

Performing other related work as required.

• A minimum of 60 college credits
• Considerable two (2) years experience working directly with clients receiving assistance through the Section 8 and/or HOPWA programs.
• Proficiency in English/Spanish is preferred.
  
  

OR

• Equivalent combination of education and experience beyond a high school diploma or its equivalent and one (1) year of the required experience mentioned above.
  
  

Documentation Requirements

Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.

ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.

THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:

• Proof of education in the form of a transcript showing a minimum of 60 college credits or its equivalent . Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted. Audit/Academic reports are not accepted as substitutions for college transcripts.
  
  

For additional list of approved credential evaluation agencies visit the Florida Department of Education

• To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: copy of high school diploma or equivalent, transcript showing at least 60 college credits, Associate's degree or Bachelor's degree or higher in an unrelated field.
• Approved Credential Evaluation Agencies: Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:
• An accredited four-year college or university in the United States, OR
• A current member of the National Association of Credential Evaluation Services (NACES), OR
• A current member of the Association of International Credential Evaluators (AICE), OR
• A recognized Professional Organization
  
  

It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.

Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.

It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.

Applicants must provide a valid email address in order to receive notification of eligibility.

Please be advised that this is a Full-Time Temporary position

An Equal Opportunity Employer