What are the responsibilities and job description for the Housing Occupancy Technician position at City of Mesquite?
Salary: $18.73/hr. minimum - $21.85/hr. midpoint (Depending on qualifications)
Two years of increasingly responsible experience working in a housing agency, real estate, property management, social services, client services, customer services, appointment scheduling, data management, compliance oversight, or a related department or organization.
Preferred:
Bachelor's Degree from an accredited college or university with major coursework in Sociology, Psychology, Social Work, Business Administration, or related field.
Must possess a valid driver's license.
HCV Occupancy, Eligibility, Income and Rent Calculations Certification, or ability to obtain within six months of employment.
WORK SCHEDULE
This position does not require a physical for employment.
Applicants with disabilities meeting the job requirements and capable of performing the essential functions of the job, either on their own or with reasonable accommodations, are encouraged to apply.
Responsible for assisting low-income families to obtain and maintain safe, decent, sanitary and affordable housing while promoting self-sufficiency in compliance with the Housing Choice Voucher (HCV) Program. The Housing Occupancy Technician will perform a variety of tasks in determining the initial and continued eligibility of participant families; not limited to initial, annual and interim re-certifications, counseling with families to promote self-sufficiency activities; assisting families in relocating within jurisdiction or porting out; coordinating Housing Quality Standards (HQS) inspections with owners and landlords; mediating and resolving tenant and landlord conflicts; entering data and managing the housing database software program; and recommending families for termination or repayment agreements for noncompliance of program rules.
You can search for this position's full job description here.
General supervision is provided by the Housing Occupancy Supervisor.
You can search for this position's full job description here.
SUPERVISION
General supervision is provided by the Housing Occupancy Supervisor.
- All behaviors comply with the Code of Conduct & Rules of Behavior outlined in Chapter 8 of the General Government Policies and Procedures Manual. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.
- Conducts participant interviews for HCV assistance, explains housing program obligations, and verifies income and household composition for initial eligibility and continued assistance.
- Processes files for annual and interim reexaminations, including but not limited to, scheduling appointments, processing revisions, calculating rent adjustments, notifying participants and landlords of changes, and enforcing compliance.
- Reviews and processes requests for reasonable accommodations related to disabilities and medical needs.
- Coordinates and communicates with healthcare professionals, social workers, and legal representatives regarding participants' needs.
- Accurately calculates housing assistance payments and applicable utility reimbursements by analyzing household income, verifying deductions such as medical or childcare allowances, and ensuring compliance with HUD income eligibility guidelines.
- Investigates allegations of program fraud or abuse for possible repayment agreements and/or termination of participant families for non-compliance or other allowable grounds.
- Maintains accurate records, including historical data, compliance documentation, and financial transaction records for each participant.
- Creates check requests for amounts payable to landlords, participants, and other housing authorities.
- Manages high volume of client calls, emails, and interactions and appointments, ensuring workflow and timely responses.
- Ensures compliance with all HUD regulations and local policies.
- Conducts thorough reviews of financial documentation, including pay stubs, tax returns, and social security benefits, as well as medical documentation to determine appropriate housing assistance levels.
- Handles and verifies essential participation documents, including driver’s licenses, Social Security cards, birth certificates, and other identification records necessary for program compliance.
- Maintains the integrity and confidentiality of participant records and sensitive documentation, including identification, income, medical, and eligibility-related files.
- Conducts or oversees participant clinics, such as MOVE clinics, or assisting with Waitlist Briefings. Organizes and facilitates clinics for tenants, ensuring that all necessary resources are available, appointments are scheduled efficiently, and tenants are supported throughout the process.
- Oversees and maintains the housing database software system, ensuring proper data entry, accuracy, and compliance with HUD regulations. Accessing and retrieving necessary data from the HUD website, including participant income verification. Ensuring accuracy transmission of HUD 50058 forms and making necessary corrections when required.
OTHER DUTIES AND RESPONSIBILITIES
- Provide tenants with guidance and resources regarding their rights and responsibilities when dealing with landlords.
- Perform administrative duties, including answering phones, scheduling appointments, and preparing correspondence.
- Conduct follow-ups on households with reported changes in income, family composition, move-outs, zero income, or medical circumstances.
- Stay abreast of changes and additions to city and HUD regulations, rules and guidelines.
- Attend ongoing professional development and training as required.
- Perform other duties as assigned.
EDUCATION & EXPERIENCE
High School Diploma or GED. Two years of increasingly responsible experience working in a housing agency, real estate, property management, social services, client services, customer services, appointment scheduling, data management, compliance oversight, or a related department or organization.
Preferred:
Bachelor's Degree from an accredited college or university with major coursework in Sociology, Psychology, Social Work, Business Administration, or related field.
LICENSES AND CERTIFICATES
Must possess a valid driver's license.
HCV Occupancy, Eligibility, Income and Rent Calculations Certification, or ability to obtain within six months of employment.
WORK SCHEDULE
- Monday - Friday 8:00 am - 5:00 pm
This position does not require a physical for employment.
Applicants with disabilities meeting the job requirements and capable of performing the essential functions of the job, either on their own or with reasonable accommodations, are encouraged to apply.
Salary : $19 - $22