What are the responsibilities and job description for the Utilities Distribution Shift Leader position at City of Mesa?
First review of applications will be on Monday, November 24, 2025.
The Utilities Distribution Shift Leader is responsible for supervising and participating in the activities of the Utilities Control Center. The employee in this class supervises, completes performance evaluations, schedules, assigns tasks, coordinates, and reviews the work of Utilities Distribution Controllers and Operators who: monitor the City’s water, gas, wastewater and electric systems; respond to emergencies and alarms; dispatch field staff; operate and control the water system pumping, storage, and pressures; and staff the 24/7 emergency hotline for all four utilities and provide coverage for multiple city departments for afterhours and weekend calls and dispatch. The employee in this class is the first point of escalation for internal and external customers that interact with the Utilities Control Room and is expected to handle these situations with professionalism and tact. The Utilities Distribution Shift Leader is expected to exhibit leadership, facilitate teamwork, schedule training, and provide clear written and verbal communication to Controllers and Operators to ensure: consistent, energy efficient, and reliable system operation; and appropriate response to alarms, emergencies, and inquiries following established protocols. The employee in this class performs related duties as required.
This class is distinguished from the Utilities Distribution Controller class by having greater decision-making authority, as well as supervisory responsibility over the Controllers. This class is supervised by the Utilities Control Center Supervisor who reviews the employee's work through meetings, conferences, and reports regarding results achieved and problems encountered. This class must be available on a rotating basis, 24/7, to answer questions regarding unique, abnormal, or emergency situations in the control room. This position is subject to call-out or callback due to emergencies or staff shortages in order to facilitate and sustain control room operation. This position will be responsible for working Controller shifts as necessary during staff shortages. This class is FLSA nonexempt.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions. Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to four years full-time employment in a water supply system, water treatment plant, or closely related experience, including one year of operating a personal computer (PC) or computerized control or data system; OR two years full-time employment with the City of Mesa as a Utilities Distribution Controller.
Special Requirements. Must possess a Grade III (or higher) Water Treatment System Operator or Water Distribution System Operator certification from the Arizona Department of Environmental Quality (ADEQ) or equivalent certification from another state through reciprocity with Arizona by application date. Certification through reciprocity must be obtained within three months of hire or promotion date. Must obtain Grade IV Water Treatment System Operator or Water Distribution System Operator certification from the ADEQ within 12 months of hire or promotion date. Must obtain certification as a gas system operator in accordance with 49 Code of Federal Regulations (CFR) within one year of hire or promotion date. Must complete Department of Transportation (DOT) Reasonable Suspicion Training for supervisors within 30 days of supervisory assignment of DOT safety-sensitive employees.
Substance Abuse Testing. This class is subject to Department of Transportation (DOT) Pipeline and Hazardous Material Safety Administration (PHMSA) drug and alcohol testing as outlined in 49 CFR Part 199.
Preferred/Desirable Qualification. Two years of supervisory experience.
https://apps.mesaaz.gov/jobdescriptions/Documents/JobDescriptions/cs4496.pdf
Salary : $72,553 - $107,644
