What are the responsibilities and job description for the Real Time Crime Center Operator position at City of Mesa?
Description/Duties
This position is a non-sworn position responsible for conducting real time assessments and supporting priority calls for service by gathering and disseminating critical information in real time back to first responders and public safety supervisors who are responsible for the management of public safety emergencies. These emergencies will include events such as in-progress violent crimes and serious traffic accidents. Specific duties include using available real-time video feeds and law enforcement information systems to aid responding officers with updated information as action unfolds, proactively monitoring real-time video feeds to identify and recognize possible crimes in progress and requesting an officer response, evaluating computer-aided dispatch (CAD) calls or incoming 911 calls to determine if additional intelligence can be gathered and provided to responding officers, writing supplemental reports, and monitoring police alarm panels. This class performs related duties as required.
Work is performed under the general direction of a Police Sergeant, or other sworn police employee. This class is distinguished from a Public Safety 911 Operator by the latter’s responsibility for receiving incoming calls from the public and gathering information from the caller to determine if an officer should be dispatched. A Real Time Crime Center Operator works rotating shifts, including weekends and holidays. This class is FLSA non-exempt.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Graduation from high school or GED and two years’ work experience in a law enforcement/public safety environment.
Special Requirements. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required. Candidates given a conditional job offer will be required to pass a psychological evaluation. Must successfully pass Terminal Operator Certification (TOC) from the Department of Public Safety within one year of employment.
Substance Abuse Testing. Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications. Experience as a sworn law enforcement officer, police/fire dispatcher, or 911 operator is desirable. Some (6 months - 1 year) experience utilizing a computer to enter and retrieve information is preferred.
Link To Job Description
https://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs4438.pdf
A Summary of City of Mesa Benefits is linked here.
01
Did you receive a High School Diploma or GED? You MUST include and detail your education information on your application to receive credit.
How many years of experience do you have in a law enforcement or public safety environment? Please be sure to detail your experience on your application.
Please describe your experience in a law enforcement or public safety environment below; include employment dates and names of employer(s). If none, type N/A. **To receive credit, you MUST fully detail this experience on your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed, detailed application.**
04
How many years of experience do you have as a sworn law enforcement officer, police/fire dispatcher, or 911 operator?
Please describe your experience as a sworn law enforcement officer, police/fire dispatcher, or 911 operator, including names of all employer(s). Please also detail this experience on your application. If none, type N/A.
06
How much experience do you have utilizing a computer to enter and retrieve information? Please detail this experience on your application.
If you served in the military, what was your discharge status?
Have you ever been convicted of a felony (this includes criminal convictions out of state that would be considered a felony in Arizona)?
Have you tried or used any of the following drugs unlawfully (without a doctor's prescription or dispensary card): Marijuana, Hashish, Thai Sticks, Barbiturates, Amphetamines, Cocaine, Heroin, Opium, Steroids, or Hallucinogenic Substances?
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) in the past five years?
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) more than 3 times since turning 21 years old?
If an explanation or comments are needed regarding drug usage, please note your information here.
This position is a non-sworn position responsible for conducting real time assessments and supporting priority calls for service by gathering and disseminating critical information in real time back to first responders and public safety supervisors who are responsible for the management of public safety emergencies. These emergencies will include events such as in-progress violent crimes and serious traffic accidents. Specific duties include using available real-time video feeds and law enforcement information systems to aid responding officers with updated information as action unfolds, proactively monitoring real-time video feeds to identify and recognize possible crimes in progress and requesting an officer response, evaluating computer-aided dispatch (CAD) calls or incoming 911 calls to determine if additional intelligence can be gathered and provided to responding officers, writing supplemental reports, and monitoring police alarm panels. This class performs related duties as required.
Work is performed under the general direction of a Police Sergeant, or other sworn police employee. This class is distinguished from a Public Safety 911 Operator by the latter’s responsibility for receiving incoming calls from the public and gathering information from the caller to determine if an officer should be dispatched. A Real Time Crime Center Operator works rotating shifts, including weekends and holidays. This class is FLSA non-exempt.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Graduation from high school or GED and two years’ work experience in a law enforcement/public safety environment.
Special Requirements. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required. Candidates given a conditional job offer will be required to pass a psychological evaluation. Must successfully pass Terminal Operator Certification (TOC) from the Department of Public Safety within one year of employment.
Substance Abuse Testing. Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications. Experience as a sworn law enforcement officer, police/fire dispatcher, or 911 operator is desirable. Some (6 months - 1 year) experience utilizing a computer to enter and retrieve information is preferred.
Link To Job Description
https://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs4438.pdf
A Summary of City of Mesa Benefits is linked here.
01
Did you receive a High School Diploma or GED? You MUST include and detail your education information on your application to receive credit.
- Yes
- No
How many years of experience do you have in a law enforcement or public safety environment? Please be sure to detail your experience on your application.
- None
- Some but less than 1 year
- 1 year or more but less than 2 years
- 2 years or more
Please describe your experience in a law enforcement or public safety environment below; include employment dates and names of employer(s). If none, type N/A. **To receive credit, you MUST fully detail this experience on your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed, detailed application.**
04
How many years of experience do you have as a sworn law enforcement officer, police/fire dispatcher, or 911 operator?
- None
- Some but less than 2 years
- 2 years or more
Please describe your experience as a sworn law enforcement officer, police/fire dispatcher, or 911 operator, including names of all employer(s). Please also detail this experience on your application. If none, type N/A.
06
How much experience do you have utilizing a computer to enter and retrieve information? Please detail this experience on your application.
- None
- Some but less than 6 months
- 6 months or more but less that 1 year
- 1 year or more
If you served in the military, what was your discharge status?
- Honorable
- Dishonorable
- Uncharacterized
- Other than Honorable
- Entry Level
- Bad Conduct
- General
- Current Active Duty
- N/A
Have you ever been convicted of a felony (this includes criminal convictions out of state that would be considered a felony in Arizona)?
- Yes
- No
Have you tried or used any of the following drugs unlawfully (without a doctor's prescription or dispensary card): Marijuana, Hashish, Thai Sticks, Barbiturates, Amphetamines, Cocaine, Heroin, Opium, Steroids, or Hallucinogenic Substances?
- Yes
- No
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) in the past five years?
- Yes
- No
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) more than 3 times since turning 21 years old?
- Yes
- No
If an explanation or comments are needed regarding drug usage, please note your information here.
- Required Question