What are the responsibilities and job description for the Public Safety Communications Manager position at City of Mesa?
Description/Duties
This classification has been designated as a non-classified, non-merit system, at-will position.
The Public Safety Communications Manager is responsible for managing and directing the work within the Communication Services Division (CSD) of the Mesa Public Safety Support (MPSS) Department, which is a twenty-four hour, seven-days-per-week operation that handles contacts (example: calls, texts) from the public for public safety emergency and non emergency services, information, and support. The CSD processes emergency calls and text exchanges for police, fire, and medical services as well as needs for non-emergency public safety information/services through dedicated non-emergency and administrative lines. This position supervises Public Safety Communications Administrators who are responsible for overseeing the day-to day operations for call center services and a training supervisor responsible for developing and delivering a curriculum to train newly hired employees and provide in-service/continuing training to current employees. Specific duties of the Manager include: developing strategic and operational plans for the division; collaborating with the Mesa Police Department and Mesa Fire and Medical Department to promote consistent and complementary practices across the three departments; analyzing data on performance and workloads; ensuring technical support on Police response is provided to Public Safety Shift Supervisors and Telecommunicators; coordinating budgeting and financial management activities with MPSS fiscal staff, to include preparing budget estimates, monitoring expenditures, and communicating status of funds; developing staffing strategies and shift schedules that ensure adequate coverage of the work, and managing use of overtime to close gaps; identifying opportunities to improve performance outcomes while ensuring efficiency of call center operations; performing notifications to appropriate internal and external parties on the status of major incidents; handling media inquiries; collaborating with other city Departments on the delivery of services to the residents, businesses, and visitors to Mesa; coordinating policy development and implementation to promote standardized approaches to responding to emergency and non-emergency public contacts; monitoring results of quality assurance reviews to identify patterns and trends in performance and implications for changes to hiring, training, policy, or practice; and participating in regional collaboration such as PSAP manager meetings at the state and local agency levels and regional cooperation group meetings. This class performs related duties as required.
This class is distinguished from the Public Safety Communications Administrator class by the administrative duties performed and additional responsibility in the areas of supervisory, fiscal, and decision-making capacity. This class is supervised by the MPSS Deputy Director who evaluates work through observation, reports, meetings, and results achieved. This class is FLSA exempt executive.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Criminal Justice, Business Administration, Public Administration, or related field. Extensive (5 years) progressively responsible managerial, supervisory, and administrative experience including at least two (2) years of supervisory experience in a public safety communications center.
Special Requirements. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and psychological examination will be required.
Substance Abuse Testing. Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications. Experience managing a unified call-taking model (example: telecommunicators handling the full range of public safety calls [example: law enforcement, fire and rescue, and emergency medical services]) is preferred. Experience with Computer Aided Dispatch (CAD), Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems is also preferred.
Link To Job Description
https://apps.mesaaz.gov/jobdescriptions/Documents/JobDescriptions/cs6108.pdf
A Summary of City of Mesa Benefits is linked here.
01
Did you graduate from an accredited college or university with a Bachelor's Degree (or higher) in Criminal Justice, Business Administration, Public Administration, or related field. **To receive education credit, you MUST fully detail your degree(s) AND major(s) on your application. Information provided only on a resume will NOT be counted.**
How many years of progressively responsible managerial experience do you have?
Please describe your progressively responsible managerial experience below; include employment dates and names of employer(s). If none, type N/A. *To receive credit, you MUST detail this experience in the work experience section of your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed application.*
04
How many years of progressively responsible supervisory experience do you have?
Please describe your progressively responsible supervisory below; include employment dates and names of employer(s). If none, type N/A. *To receive credit, you MUST detail this experience in the work experience section of your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed application.*
06
How many years of progressively responsible administrative experience do you have?
Please describe your progressively responsible administrative experience below; include employment dates and names of employer(s). If none, type N/A. *To receive credit, you MUST detail this experience in the work experience section of your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed application.*
08
How many years of supervisory experience do you have in a public safety environment? Please detail your experience on your application.
Please describe your supervisory experience in a public safety environment below; include employment dates and names of employer(s). If none, type N/A. *To receive credit, you MUST detail this experience in the work experience section of your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed application.*
10
How many years of experience do you have managing a unified call taking model (example: telecommunicators handling the full range of public safety calls [example: law enforcement, fire and rescue, and emergency medical services])? Please detail your experience on your application.
Please describe your experience managing a unified call taking model (example: telecommunicators handling the full range of public safety calls [example: law enforcement, fire and rescue, and emergency medical services]), including employer(s). Please also detail your experience on your application. If none, type N/A.
12
How many years of experience do you have with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems? Please detail your experience on your application.
Please describe your experience with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems, including employer(s). If none, type N/A.
14
If you served in the military, what was your discharge status?
Have you ever been convicted of a felony (this includes criminal convictions out of state that would be considered a felony in Arizona)?
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) in the past five years?
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) more than 3 times since turning 21 years old?
If an explanation or comments are needed regarding drug usage, please note your information here.
This classification has been designated as a non-classified, non-merit system, at-will position.
The Public Safety Communications Manager is responsible for managing and directing the work within the Communication Services Division (CSD) of the Mesa Public Safety Support (MPSS) Department, which is a twenty-four hour, seven-days-per-week operation that handles contacts (example: calls, texts) from the public for public safety emergency and non emergency services, information, and support. The CSD processes emergency calls and text exchanges for police, fire, and medical services as well as needs for non-emergency public safety information/services through dedicated non-emergency and administrative lines. This position supervises Public Safety Communications Administrators who are responsible for overseeing the day-to day operations for call center services and a training supervisor responsible for developing and delivering a curriculum to train newly hired employees and provide in-service/continuing training to current employees. Specific duties of the Manager include: developing strategic and operational plans for the division; collaborating with the Mesa Police Department and Mesa Fire and Medical Department to promote consistent and complementary practices across the three departments; analyzing data on performance and workloads; ensuring technical support on Police response is provided to Public Safety Shift Supervisors and Telecommunicators; coordinating budgeting and financial management activities with MPSS fiscal staff, to include preparing budget estimates, monitoring expenditures, and communicating status of funds; developing staffing strategies and shift schedules that ensure adequate coverage of the work, and managing use of overtime to close gaps; identifying opportunities to improve performance outcomes while ensuring efficiency of call center operations; performing notifications to appropriate internal and external parties on the status of major incidents; handling media inquiries; collaborating with other city Departments on the delivery of services to the residents, businesses, and visitors to Mesa; coordinating policy development and implementation to promote standardized approaches to responding to emergency and non-emergency public contacts; monitoring results of quality assurance reviews to identify patterns and trends in performance and implications for changes to hiring, training, policy, or practice; and participating in regional collaboration such as PSAP manager meetings at the state and local agency levels and regional cooperation group meetings. This class performs related duties as required.
This class is distinguished from the Public Safety Communications Administrator class by the administrative duties performed and additional responsibility in the areas of supervisory, fiscal, and decision-making capacity. This class is supervised by the MPSS Deputy Director who evaluates work through observation, reports, meetings, and results achieved. This class is FLSA exempt executive.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Criminal Justice, Business Administration, Public Administration, or related field. Extensive (5 years) progressively responsible managerial, supervisory, and administrative experience including at least two (2) years of supervisory experience in a public safety communications center.
Special Requirements. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and psychological examination will be required.
Substance Abuse Testing. Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications. Experience managing a unified call-taking model (example: telecommunicators handling the full range of public safety calls [example: law enforcement, fire and rescue, and emergency medical services]) is preferred. Experience with Computer Aided Dispatch (CAD), Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems is also preferred.
Link To Job Description
https://apps.mesaaz.gov/jobdescriptions/Documents/JobDescriptions/cs6108.pdf
A Summary of City of Mesa Benefits is linked here.
01
Did you graduate from an accredited college or university with a Bachelor's Degree (or higher) in Criminal Justice, Business Administration, Public Administration, or related field. **To receive education credit, you MUST fully detail your degree(s) AND major(s) on your application. Information provided only on a resume will NOT be counted.**
- Yes
- No
How many years of progressively responsible managerial experience do you have?
- None
- Some but less than 5 years
- 5 years or more but less than 7 years
- 7 years or more but less than 9 years
- 9 years or more
Please describe your progressively responsible managerial experience below; include employment dates and names of employer(s). If none, type N/A. *To receive credit, you MUST detail this experience in the work experience section of your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed application.*
04
How many years of progressively responsible supervisory experience do you have?
- None
- Some but less than 5 years
- 5 years or more but less than 7 years
- 7 years or more but less than 9 years
- 9 years or more
Please describe your progressively responsible supervisory below; include employment dates and names of employer(s). If none, type N/A. *To receive credit, you MUST detail this experience in the work experience section of your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed application.*
06
How many years of progressively responsible administrative experience do you have?
- None
- Some but less than 5 years
- 5 years or more but less than 7 years
- 7 years or more but less than 9 years
- 9 years or more
Please describe your progressively responsible administrative experience below; include employment dates and names of employer(s). If none, type N/A. *To receive credit, you MUST detail this experience in the work experience section of your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed application.*
08
How many years of supervisory experience do you have in a public safety environment? Please detail your experience on your application.
- None
- Some but less than 2 years
- 2 years or more
Please describe your supervisory experience in a public safety environment below; include employment dates and names of employer(s). If none, type N/A. *To receive credit, you MUST detail this experience in the work experience section of your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed application.*
10
How many years of experience do you have managing a unified call taking model (example: telecommunicators handling the full range of public safety calls [example: law enforcement, fire and rescue, and emergency medical services])? Please detail your experience on your application.
- None
- Some but less than 3 years
- 3 years or more but less than 5 years
- 5 years or more
Please describe your experience managing a unified call taking model (example: telecommunicators handling the full range of public safety calls [example: law enforcement, fire and rescue, and emergency medical services]), including employer(s). Please also detail your experience on your application. If none, type N/A.
12
How many years of experience do you have with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems? Please detail your experience on your application.
- None
- Some but less than 3 years
- 3 years or more but less than 5 years
- 5 years or more
Please describe your experience with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems, including employer(s). If none, type N/A.
14
If you served in the military, what was your discharge status?
- Honorable
- Dishonorable
- Uncharacterized
- Other than Honorable
- Entry Level
- Bad Conduct
- General
- Current Active Duty
- N/A
Have you ever been convicted of a felony (this includes criminal convictions out of state that would be considered a felony in Arizona)?
- Yes
- No
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) in the past five years?
- Yes
- No
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) more than 3 times since turning 21 years old?
- Yes
- No
If an explanation or comments are needed regarding drug usage, please note your information here.
- Required Question