What are the responsibilities and job description for the Guest Experience Associate position at City of Mesa, AZ?
Description/Duties
This recruitment will be used to fill four (4) seasonal, part-time, non-benefited Guest Experience Associate vacancies at the idea Museum. This recruitment will also be used to establish an eligible list to fill potential future vacancies.
The part-time classifications have been designated as non-classified, non-merit system, at-will positions.
A Guest Experience Associate is responsible for interacting with general public patrons to provide information on activities, programming, rules, and to encourage individual and/or caregiver participation; attending exhibit-based training; cleaning/tear down and maintaining general gallery and activity areas; ensure the safety of all museum visitors; collecting museum admissions and cash handling; maintaining related records; and maintaining and securing the gallery. This class performs related duties as required. Employees may be appointed to one of the assignments listed below.
idea Museum Assignment: A Guest Experience Associate is responsible for providing a positive customer and museum experience. Associates are responsible for monitoring and maintaining gallery activities and exhibits, supporting school tours, and maintaining the overall safety of the museum. Staff regularly work with caregivers and young children to support and inspire early learning creative experiences. Additional duties include processing museum admissions, selling museum memberships, completing light administrative tasks, supporting museum events, and regularly using technology. Weekend availability required.
This class is supervised by an Office Supervisor or Museum Education Curator, who reviews work through conferences, meetings, observations, participant feedback, and overall results achieved. Employees are required to work weekends and special museum events, which may include evenings and some holidays. This class is FLSA nonexempt.
Please refer to the links below for the full job descriptions and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Graduation from high school or GED. Some (6 months - 1 year) experience providing direct customer service; working with school age and/or pre-school age children; or cash handling experience.
Preferred/Desirable Qualifications. Previous experience working with or supervising young children. Experience in art, art history, education, or child development.