This position is responsible to support the City of Merriam’s mission by providing a variety of routine to advanced administrative work for the Community Development Department. This position actively interacts with members of the public and has a strong sense of customer service and discipline.

FIRST REVIEW OF APPLICATION: NOVEMBER 11, 2025

Essential Functions

• Serve as the primary point of contact for the public (walk-ins and telephonically), providing information or routing to the appropriate party.
• Establish a professional and welcoming demeanor when interacting with members of the public, City employees, and elected officials
• Responds to public inquiries; handles questions and matters of a more technical nature; responds professionally to citizen concerns.
• Coordinate and maintain records related to the City's solid waste program, including service changes, complaints, billing inquiries, vendor communications, program reports, and resident education materials.
• Assist the Communications Manager with preparation of public communications and outreach related to the solid waste program, including website content, flyers, letters, and other materials.
• Maintain solid waste program files and tracking systems in coordination with program partners.
• Record and transcribe meeting minutes accurately.
• May serve as back-up to the City Clerk in all capacities, when needed.
• Assist City Clerk with records maintenance, serve as a notary public, and register voters
• Assist with and coordinate department events
• Maintain online garage sale permits
• Receive and distribute incoming mail to all departments as needed, and manage office supplies and replenish when necessary, with special projects and research when necessary
• Electronic transactions processing and bank deposit reconciliation and preparation
• May be responsible for running various errands in a City vehicle
• Promote City values at all times
• Other duties as assigned

Knowledge, Skills, and Abilities

• Ability to effectively communicate on a one-to-one basis with the public
• Excellent public service skills
• Ability to interact with members of the public via telephone, electronic means, and in-person
• Some knowledge of building permits and planning processes preferred, but not mandatory
• Knowledge of MS Office Suite with competence in Excel, Word, and Outlook
• Ability to use modern office equipment
• Ability to handle multiple tasks and interruptions
• Ability to establish and maintain effective working relationships with the public, employees, and elected officials

Minimum Qualifications

• High school diploma or equivalent
• 2 years' of previous experience working in an office administrative support setting
• Any equivalent combination of education and experience will be considered

Qualified applicants must apply online at www.merriam.org/jobs. If reasonable accommodation is necessary to apply, contact Katie Taylor, Human Resources, ktaylor@merriam.org