What are the responsibilities and job description for the IT Data/Voice Network Manager position at City of Melbourne?
Directs and oversees under the general direction of the Assistant Director of Information Technology or designee. Manages the City’s IT Voice and Data network infrastructure, including LAN/WAN , and any communication systems, to ensure reliable and secure operations. Oversees system design, implementation, and maintenance, as well as disaster recovery and cybersecurity initiatives. Leads technical team projects and staff, ensuring compliance with City standards and alignment with organizational technology goals. Performs other work as required.
- Ensure continuous uptime and optimal performance of all City network and communications systems.
- Manage network infrastructure security, access controls, firewalls (may fall within responsibility of IT Security team), and monitoring network systems to safeguard data and prevent unauthorized access.
- Oversee network backup operations, data protection, and disaster recovery planning to ensure business continuity.
- Lead planning and implementation of network infrastructure upgrades, technology integrations, and network enhancements.
- Supervise, mentor, and evaluate IT support personnel; coordinate workload and performance objectives.
- Manage contracts, evaluate proposals, and oversee vendor-provided technology services and maintenance agreements.
- Participate in technology budgeting, lifecycle planning, and resource allocation to support organizational priorities.
- Reviews and critiques proposed developmental and engineering plans for the expansion, upgrade and/or acceptance of proposed network, computer infrastructure, fiber optic, Internet, and communications systems.
- Works closely with other staff members and/or consulting engineers on the design of new network, computer infrastructure, fiber optic, Internet, and communications systems and the upgrading of existing systems as warranted.
- Researches, prepares and submits various reports, memos, letters and documents to appropriate agencies, firms and or other City departments as needed.
- Interviews applicants for vacant positions within the respective Divisions.
- Counsels, reprimands and disciplines employees within respective Divisions concerning matters that relate to work performance and adherence to City rules and regulations.
- Research and reviews potential use of new technologies and repair/replacement methods that are applicable to network, computer infrastructure, fiber optic, Internet, and communications systems.
- Research, evaluate and recommend computer technologies and determine how they can be applicable to the City's network.
- Formulates and upgrades policies/procedures as they relate to security, safety, work efficiency and other matters concerning departmental operations.
- Meets with and coordinates activities involving external technology and private contractors, as well as applicable State, County and local officials.
- Communicates and coordinates inquiries from employees, contractors, engineers and others concerning the operational and physical properties of the network, computer infrastructure, fiber optic, Internet, and communications systems.
- Performs evaluation, modification, development, and implementation of software systems (operating systems, languages, utility programs, generalized input-output control systems, information retrieval access methods).
- Assists with hardware studies, standards, development activities, technical and management education programs, and application system design quality appraisals.
- Reports to Assistant Information Technology Director or designee on project progress, problems, and the need for changes; ensures that all work meets standards.
- Makes presentations regarding project progress and implementation to Information Technology Department and upper City management.
- Aids departments and divisions in selection of computer hardware equipment and user education and training.
- Identifies diagnoses and resolves network problems.
- Plan and design network infrastructure changes.
- Install, configure and support network components, such as routers, switches, racks, servers, firewalls, gateways, wireless access points, software solutions, tools, storage and backup units, virtual solutions, clouding services, wiring, etc.
- Maintains the integrity, performance, and availability of the City's Network.
- Produce and maintain network documentation, such as technical diagrams, maps, procedures, policies, settings, and troubleshooting actions.
- Design, acquire, configure, test and support communication systems, such as e-mail, instant messaging, fax, spam filters, telephony, messaging, etc.
- Communicates network changes, problems or special situations to managers and others who could be affected by the network behavior.
- Participates in the implementation, testing and simulation of the Backup and Disaster Recovery plan.
- Prepare training material to improve the use and integrity of the City's network.
- Performs other assigned duties as assigned.
- Bachelor’s Degree?in a related field.
- Minimum 4 years?of experience maintaining or supporting an enterprise network environment.
- At least 2 years?in a supervisory or lead role.
OR
- Associate’s Degree?in a related field.
- Minimum 6 years?of experience maintaining or supporting an enterprise network environment.
- At least 2 years?in a supervisory or lead role.
OR
- High School Diploma or GED.
- Minimum 8 years?of related experience in maintaining or supporting enterprise network environment.
- At least 2 years?in a supervisory or lead role.
Special Requirement: This position will be subject to additional security clearances as mandated by the Florida Department of Law Enforcement (FDLE), Criminal Justice Standards and Training Commission (CJST) and the Melbourne Police Department due to access to the police department facility or police department's electronic data.
Licenses, Certifications or Registrations:
- Valid Florida Driver’s License. If the license is issued by a state other than Florida, the incumbent must obtain a valid Florida Driver’s License within ten (10) days of hire.
- Cisco Certified Network Professional (CCNP) required
- CompTIA Security , ITIL Foundation Certification, Project Management Professional (PMP) preferred.
- Advanced knowledge of enterprise networking, cloud network, Azure direct connect, Azure virtual networks, storage, and server network uplinks.
- Proficiency (or) competent with Microsoft Azure, Cisco, HP and Juniper network environments.
- Knowledge of cybersecurity principles, firewalls, intrusion detection, and endpoint protection systems.
- Ability to lead complex projects and manage competing priorities effectively.
- Strong problem-solving and analytical skills with attention to detail and reliability.
- Excellent communication and leadership skills, with the ability to train and guide technical staff.
- Familiarity with disaster recovery, cloud infrastructure, and hybrid network architectures.
- Skill in developing and implementing policies, procedures, and performance metrics.
- Ability to work collaboratively with departments and external vendors to resolve technical challenges.
- Network administration tools, virtualization platforms (VMware, Hyper-V), Microsoft 365, Cisco network management systems, firewall and monitoring software, backup and disaster recovery systems, project management tools, and standard office equipment.
- Work is primarily performed in a standard office environment with extensive computer use.
- May rarely be exposed to uncomfortable temperatures, humidity, noise, chemicals/gases, contagious diseases, airborne particles/pathogens, and/or physical trauma.
- This position requires Holiday, night and/or weekend work in order to perform many duties.
- Employees in this class are required to provide 24-hour support on a rotational basis and may be called in to work before, immediately prior to, during and after the emergency.
PHYSICAL DEMANDS
- Work is primarily performed in a standard office environment with extensive computer use.
- May rarely be exposed to uncomfortable temperatures, humidity, noise, chemicals/gases, contagious diseases, airborne particles/pathogens, and/or physical trauma.
- This position requires Holiday, night and/or weekend work in order to perform many duties.
- Employees in this class are required to provide 24-hour support on a rotational basis and may be called in to work before, immediately prior to, during and after the emergency.
- Work requires the ability to sit, stand, walk for extended periods of time.
- Work requires the ability to complete repetitive wrist, hand, and/or fine motor movement.
- Work requires the ability to talk, hear, listen, and comprehend.
- Work requires the ability to drive and/or operate mechanical equipment.
Salary : $72,462 - $119,001
