Airport - Badging Supervisor

Description

Under the immediate direction and supervision of the Police Captain or their designee, performs highly specialized computer and administrative work in support of the Melbourne International Police Department (MAPD). Incumbent is primarily responsible for supervising the badging office and for processing security badges and security access monitoring, working within the scope of established policies and procedures. Position requires independent work, discretion and diplomatic skill in explaining policies and working effectively with Airport personnel, local, state and federal agencies, corporations, tenants, and visitors. Works to assist and support other staff members as directed and/or required.

Examples of Duties

• Oversees the daily operations of the badging office and provides direction and support to badging specialists and volunteers in the performance of their duties.
• Reviews and evaluates the performance of badging office personnel, providing coaching and guidance as needed.
• Updates and maintains required documentation, including drafting, revising, and distributing the Airport Badging Manual to ensure compliance with TSA, Customs, and Airport Security Program (ASP) requirements.
• Oversees the transition to the new badging system, ensuring that all personnel data is accurately coded and maintained to support secure access control for airport badges and restricted doors.
• Assists badge applicants with enrolling in the Security Sensitive Information (SSI) online training portal and ensures training is completed in accordance with TSA and Airport Security Program (ASP) requirements.
• Serves as the Public Records Representative for the police department, ensuring proper handling and timely response to all public records requests.
• Assists with administrative duties for the Chief of Police and Captain, including file maintenance, correspondence, and records management.
• Maintains and updates MAPD records and filing systems to ensure compliance with legal and regulatory requirements.
• Coordinates with TSA and U.S. Customs & Border Protection to ensure proper implementation of badge-related requirements and documentation.
• Serves as a Trusted Agent under the Airport Security Program and assists the Airport Security Coordinator (ASC) with managing the ASP.
• Supervises the submission of TSA-mandated audits and ensures all related reporting requirements are met accurately and on time.
• Represents MAPD in meetings, briefings, and interagency coordination sessions as assigned, and provides guidance to management on badging-related issues.
• Prepares written and verbal correspondence with MAA tenants, employees, and customers regarding badging procedures and compliance.
• Assists badging specialists in administering and operating the security badge system and other related computer applications.
• Reviews and enforces internal controls for badge application processing to ensure data integrity and security compliance.
• Maintains the highest level of discretion, confidentiality, and professionalism in all interactions, whether verbal or written, in support of MAPD and other Airport departments and personnel.
• Performs additional tasks and manages projects as assigned by leadership.

Minimum Qualifications

• Bachelor’s degree program from an accredited college or university in Business Administration, Organizational Management or Criminal Justice
• Minimum of three (3) of experience in highly responsible high-volume customer service experience utilizing a computer database or a combination of education, training, and/or work experience equal to or greater than the requirements listed above as determined by Airport Human Resources.
• Proficient in Microsoft Office to include Word, Excel, and PowerPoint and Outlook.

Knowledge, Skills and Abilities

• Knowledge of or an ability to learn rules, regulations, policies, and procedures governing security and safety at the Melbourne International Airport as states in the Airport Security Manual.
• Knowledge of or ability to learn the geographical layout, organization, and operation of the security program and security system at the Melbourne International Airport.
• Ability to learn TSA, FAA and FDLE rules and regulations routinely utilized in the operation, maintenance and development of an Airport as it relates to airport security.
• Knowledge of current office procedures and practices in organizing work to meet goals and objectives.
• Knowledge of business grammar and mathematics commensurate with the requirements of the work.
• Ability to plan and execute all phases of various projects with minimal supervision.
• Skilled in written and oral communications.
• Ability to create and maintain filing systems.
• Ability to speak, read and write fluent English and to understand written and oral directions.
• Ability to create and present classroom instruction using video and oral presentations.
• Skill, consideration, diplomacy, and courtesy in dealing with the general public, as well as fellow employees.
• Ability to establish and maintain effective working relationships within the community as necessitated by the work.

• Ability to learn, understand, and perform tasks as assigned, requested, or required.
• Ability to hear, speak, and understand conversations in English in various tones of voice, as well as accents or fast spoken conversation.
• Ability to see and read letters, numbers, words, characters, or symbols which are both large and small, as well as identify colors.
• Ability to print, write cursive and draw letters, numbers, words, characters, and symbols which are legible and understood by others.
• Ability to lift items (weighing less than 15 pounds) above the head or down from over the head.
• Ability to stay in a bending, kneeling, or squatting position for periods less than 10 minutes.
• Ability to go from a standing or sitting position to a bending, kneeling or squatting position, or vice-versa, periodically.
• Ability to learn complex tasks.
• Ability to work in high high-paced and stressful environment with noise and interruptions.
• May be required to operate an automobile to run errands for official business.
• Ability to sit for long periods of time not to exceed three (3) hours at a time.

The City of Melbourne offers a generous benefit package to include:

• 100% City paid medical insurance for employee only; coverage available for family
• Health Insurance opt-out incentive for employees with other medical coverage
• Dental

• Life Insurance in the amount of 1 times your annual salary
• Additional life insurance to include coverage for your spouse and child(ren)
• Short-term disability
• Long-term disability
• Flexible Spending and Dependent Care Account
• Employee Assistance Program
• Wellness Program
• 457 Deferred Compensation
• Retirement Plans (FRS, local plan for Police and Fire personnel)
• Paid Holidays
• Tuition Reimbursement

For more information about benefits visit https://www.melbourneflorida.org/departments/human-resources/employees-only/hr-information-forms-for-employees/benefits)