Customer Service Assistant

Do you want to help McMinnville Parks and Recreation PLAY, EXPLORE, GROW, and CONNECT? Parks and Recreation is looking for individuals who can help us share the FUN with our community! The City of McMinnville is seeking responsible, team-oriented, and enthusiastic individuals to provide customer service to our community in our recreational facilities.

Bilingual in English/Spanish preferred

Proposed Hours: Wednesday 12:00pm-8:00pm, Thursday 8:30am-4:30pm, and some Saturdays 8:30am-2:30pm.

This position will provide support to both the Community Center and Senior Center. Assist patrons with program registration and reservations. Strong customer service, monitoring building, informing customers about Parks and Recreation programs, taking customer feedback, completing program registration, and selling memberships.

ESSENTIAL JOB FUNCTIONS:

• Provide information regarding recreation programs and events.
• Assist customers in registration for classes, programs, and facility reservations.
• Answer patron questions and direct to the appropriate resource if necessary.
• Be knowledgeable about current programs, parks, facilities, department and city policies and procedures.  
• Enforce and adhere to all department policies and procedures.
• Program / Room Preparation including set up and tear down rooms for events, classes and rentals.
• Maintain general appearance of the facility and maintain a safe and controlled environment.
• Act in a professional manner.
• Perform light maintenance and janitorial duties.

GENERAL JOB FUNCTIONS:

• Establish and maintain effective working relationships with staff, other agencies, and the public.
• Perform other duties as assigned within the scope of the classification. 
• Participate in committees when requested.
• Maintain proficiency in job requirements which may include attending training and meetings, reading materials, and meeting with others in areas of responsibility, which may require travel.
• Maintain work areas in a clean and orderly manner.
• Maintain confidentiality, data integrity, and comply with all related city, state, and federal standards related to confidentiality. 

REQUIRED QUALIFICATIONS:

Any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described.  A typical way to qualify would be a high school degree and six (6) months of relevant experience. This position also requires:

Knowledge of:

• Microsoft Office Suite
• Effective verbal and written communication skills
• Cash handling skills

Skill and Ability to:

• Ability to multitask, problem-solve, and remain calm in situations with the public.
• Self-motivate with little or no supervision.
• Exemplify traits that reflect the City’s culture, including integrity, a customer service orientation, cultural competency, trustworthiness, flexibility and a willingness to change.

PREFERRED CERTIFICATIONS/LICENSES/TRAINING:

WORKING CONDITIONS:
The position requires some (40-60%) ability to use dexterity and fine motor skills. Occasional (21-50% of the time) use of office equipment. The position requires some (20-40%) physical effort such as lifting, carrying, or movement, etc. Movements required to complete work require continual speed, agility, hand eye coordination and equipment operation. The work environment is protected with only some occasional hazards or obstacles (20–40%).  There is a moderately low level of personal risk or hazard. Job conditions are occasionally uncomfortable, with moderate (20-40%) issues of confinement, temperature change, incident of noise, or interactions of a disagreeable nature, inside/outside work, dirty conditions, exposure to contagious disease, etc. Position may have some responsibility for driving.
 
SUPERVISORY RESPONSIBILITIES:
Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel and may assign work to student workers.

SUPERVISION RECEIVED:
Works under the general direction of a Parks and Recreation Manager or Supervisor.

ADDITIONAL REQUIREMENTS:

• Required documents must be provided at the time of application. Please remove any personal information such as photographs, date of birth, gender, social security number, and other protected information from your documents. Documents containing protected information will be considered incomplete. Incomplete applications will not be considered.  
• Finalists for this position will be subject to a computerized criminal history check, driving record check (if driving is required for position), and education/certification verification. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
• The City of McMinnville does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.
• Positions are subject to budget consideration and approval. For the candidate who is hired into this position, salary placement will be based on guidelines in the handbook or association agreement (as applicable) to assess education and experience. For this reason, please be sure to include everything in your application that you want considered towards placement. 

 

• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) – OR – Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension. If you need to request a copy of your DD-214, click here. 
• Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.

Salary : $15 - $20