What are the responsibilities and job description for the Customer Service Rep - Apex Centre (Part-Time) position at City of McKinney?
WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. That’s why we exist. Join us and start making a difference today
OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment.
SUMMARY OF POSITION
Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day.
• Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software.
• Promote all facilities, programs and services when in contact with Members and Guests.
• Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag.
• Attend all scheduled employee meetings.
• Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc.
• Resolve customer questions/complaints
• Process sales, cash handling and drawer count down accuracy required at each shift.
• Arrive to work every day, on time as scheduled.
• Perform other tasks as needed or directed.
OTHER JOB FUNCTIONS:
• Perform other duties as assigned or directed.
KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect.
• Build professional relationships with internal staff and customers.
• Offer flexibility and adaptability, especially during times of change.
• Communicate effectively both orally and in writing.
MINIMUM QUALIFICATIONS
• Must be at least eighteen years of age.
• Basic computer and phone skills preferred.
• Must have cash handling skills, and ability to manage a register.
PREFERRED QUALIFICATIONS
• Basic computer and phone skills preferred.
• Some related work experience preferred, but not required.
CONDITIONS OF EMPLOYMENT
• Must pass a drug screen and background check.
PHYSICAL DEMANDS
Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time.
WORK ENVIRONMENT
The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity.
The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. That’s why we exist. Join us and start making a difference today
OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment.
SUMMARY OF POSITION
Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day.
• Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software.
• Promote all facilities, programs and services when in contact with Members and Guests.
• Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag.
• Attend all scheduled employee meetings.
• Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc.
• Resolve customer questions/complaints
• Process sales, cash handling and drawer count down accuracy required at each shift.
• Arrive to work every day, on time as scheduled.
• Perform other tasks as needed or directed.
OTHER JOB FUNCTIONS:
• Perform other duties as assigned or directed.
KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect.
• Build professional relationships with internal staff and customers.
• Offer flexibility and adaptability, especially during times of change.
• Communicate effectively both orally and in writing.
MINIMUM QUALIFICATIONS
• Must be at least eighteen years of age.
• Basic computer and phone skills preferred.
• Must have cash handling skills, and ability to manage a register.
PREFERRED QUALIFICATIONS
• Basic computer and phone skills preferred.
• Some related work experience preferred, but not required.
CONDITIONS OF EMPLOYMENT
• Must pass a drug screen and background check.
PHYSICAL DEMANDS
Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time.
WORK ENVIRONMENT
The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity.
The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.