What are the responsibilities and job description for the McAllen 311 Call Center-Customer Service Specialist position at City of McAllen, TX?
Under immediate supervision and procedural control of the McAllen 311 Dept. Supervisor, the 311 Customer Service Specialist (CSR) greets callers on the phone in a friendly and cheerful manner with the intent of solving the caller's concern. The position requires that the CSR work with diverse populations by using tact, courtesy and independent thinking. The employee assists with emergency management functions of the City as directed.
About the Organization: McAllen is one of the fastest growing cities in America with a population alone close to 148,000. Known for its tropical breezes, mild winter weather, brightly colored birds, and low cost of living, McAllen offers world-class nature tourism, outstanding arts and entertainment opportunities, great sporting and outdoor activities, enchanting cultural diversity and a lively spirit. It is the home to an international airport, world birding center, symphony orchestra, performing arts center, twenty-five parks and year-round family-friendly events. It is driven by its Mission of consistently providing high quality services and quality of life to all who live, work and visit the City of McAllen and three core values: Integrity, Accountability, and Commitment. It is devoted to truth and honesty, providing courteous, open and responsible public service, and dedicated to responsiveness and excellence.
About the Benefits: The City provides an excellent array of benefits including but not limited to retirement (2:1 matching), health/dental/vision insurance, paid vacation, sick and medical leave, funeral leave, paid holidays, tuition reimbursement, life insurance and longevity pay.