What are the responsibilities and job description for the Utility Services Office Assistant position at City of Marion?
UTILITY SERVICES OFFICE ASSISTANT POSITION
Applications Due: October 30, 2026
JOB INFORMATION
Job Title: Utility Services Office Assistant
Department: Marion Water Department
Reports to Position: General Manager
Location: Marion Water Department
Overtime Status: Hourly
FLSA Status: Non-Exempt
Salary: Starting at $55,000
JOB SUMMARY
Under the general direction of the General Manager, performs a wide variety of administrative support and accounting tasks which require independent judgement and the application of basic department policies and regulations. This position is non-exempt, with a standard work schedule aligned with the Marion Water Department's business hours of 7:30 a.m. - 4:00 p.m.
ESSENTIAL JOB DUTIES/WORK PERFORMED
- Answers telephones
- Prepares service work orders
- Handles customer inquiries, requests, and payments
- Maintains utility accounts
- Administers backflow prevention program
- Prepares reports and correspondence and provides general utility office administrative support.
Additional duties may include the following:
- Delinquent billing collection procedures including filing and tracking liens and submitting accounts to collection agencies and the State
- Process daily cash receipts and related reports; balance cash drawer
- Prepare and monitor miscellaneous accounts receivable, including bulk water sales and miscellaneous billing items outside of the utility accounts receivable system
- Monitor miscellaneous billing item pricing and submitting prices change recommendations
- Various accounts payable and accounts receivable tasks
- Process mail
- Assist other office personnel as needed
- Other duties as assigned
REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS
- Ability to interact with callers and visitors in a courteous and professional manner
- Knowledge of modern office procedures and practices
- Experience with Microsoft Office software products
- Familiarity with record maintenance and bookkeeping procedures
- Ability to read and post numerical data with speed and accuracy
- Familiarity with or the ability to learn utility billing software
- Skill in the operation of a calculator
- Ability to perform in a fast-paced environment as well as take initiative during down times.
- Ability to work in a team environment.
- Ability to occasionally lift up to 50 lbs.
- Must meet eligibility requirements for employee fidelity bond as determined by the Department's insurance carrier.
EDUCATION/EXPERIENCE
- High school diploma or G.E.D. equivalency required
- Minimum of two years of general office and customer service experience, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
WORKING CONDITIONS
- Works a standard work week.
- May be required to work overtime upon demand of workload.
REQUIRED BACKGROUND CHECKS
- Criminal Background Check
- Sex Offender Registry Check
- Credit Check
- Driving Record Check
Salary : $55,000