Community Service Officer

About Maple Grove, MN
Maple Grove is a forward-thinking, thriving community in the northwest suburbs of the Twin Cities metropolitan area. We are home to over 73,000 residents with a projected population of 90,000 by 2040 with 2,500 acres of undeveloped land. The City of Maple Grove is proud to employ over 300 benefit-earning employees, 500 part-time, casual, temporary, seasonal employees, and 100 paid-on-call firefighters to staff our many departments. We provide public safety, public works, community and economic development, parks & recreation, and many other important public services to a growing community.

The Position

The City of Maple Grove is seeking a full time community service officer. This position delivers excellent customer service, provides general assistance to residents of the community, and performs a variety of duties to provide support to sworn Police Officers in the performance of non-criminal incidents. Work is performed under the supervision of the Community Service Coordinator and will exercise no supervision. Daily supervision and direction provided from Police Sergeants, Police Captains, and the Chief of Police as necessary based on the assigned shift of the Community Service Officer.

Hours: Monday-Friday, 8:00am-4:30pm

Responsibilities

• Patrols assigned area by vehicle and/or on foot; locates stray animals and captures them and transports to animal containment facility; Responds to and investigates complaints concerning animal problems or violations of animal control ordinances and issues warnings or citations as required; maintains record of animal complaints and violations. Investigates and follows up on animal welfare checks.
• Enforces parking ordinances. Follows up and investigate violations.
• Assists with enforcing zoning ordinances and conducts investigations on violations such as dumping complaints, illegal parking and home businesses.
• Conducts mail run, city bank deposits and delivers city council packets, city administration and Park Board documents, and others as needed. Assists with delivering bail to the Hennepin County courthouse.
• Compiles a variety of data regarding animal control; and prepares the necessary reports.
• Writes routine correspondence and reports such as memos, inquiries, and status activity reports.
• Provides mutual assistance with other departments during emergency situations.
• Performs emergency first aid as necessary.
• Assist with fleet maintenance transportation for service and repairs.
• Provides support to sworn officers such as vehicle impoundment, responds to motor vehicle crashes, traffic direction and rendering medical aid.
• Aids motorists by giving directions, unlocking cars, making emergency repairs, and removes road debris as needed.
• Participates in youth safety programs such as bicycle safety, , registration, Shop-with-a-Cop, National Night Out, Polar Plunge, Maple Grove Days, or others as identified.
• Conducts finger printing services for background checks and applicants. Conducts tours and presents to the public.
• Patrols park system by walking, riding bike or driving vehicle.
• Conducts visual inspection and physical checks of prisoners in accordance with departmental regulations and maintains accurate records of such checks. Prepares and serves meals to pre-hearing offenders that meets the requirements of the State of Minnesota DOC regulations.
• Observes and monitors the processing and documentation of incoming prehearing offender.
• Conducts daily Detention Facility inspections and maintains inventory control of jail related property and supplies and orders or causes to be ordered when additional supplies are necessary. Reports any deficiencies for repair of the Detention facility to the Jail Administrator or CSO Coordinator.
• Assists police officers in releasing of prisoners from custody consistent with departmental policies and procedures. Reviews documentation submitted by the releasing officer to confirm documentation is filled out entirely. Conducts cell inspections for contraband or damage that may have occurred from previous released offender and documents findings.

• Principles, procedures, techniques and equipment of law enforcement.
• Animal restraint and care techniques.
• Pertinent Federal, State and local laws, codes and regulations.
• City’s geography.
• Operational characteristics, services, and activities of a parking and code enforcement program.
• Occupational hazards and standard safety practices.
• Methods and techniques of conflict resolution.
• Record keeping and file maintenance systems.
• Principles of report preparation.
• Detention operations.

• Interpret and communicate City codes and ordinances to the general public.
• Prepare clear and concise reports.
• Operate departmental equipment.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Problem solve and resolve conflict.
• Maintain mental capacity which permits making sound decisions and using good judgement, prioritizing work activities, and demonstrating intellectual capabilities.

Qualifications

• Possession of or ability to obtain an appropriate, valid Minnesota driver's license.
• High school diploma or equivalent.
• One year of public contact or customer service experience.
• Obtain BCA required certification.

• Associate's degree.
• Experience working in a Police Department.
• Experience working with animals.
• First Responder or other medical emergency training.

Supplemental Information