Victim Assistance / Mental Health Coordinator

Job Details

Description

Starting Salary Range: $61,970.00 - $73,765.00

The coordinator also provides Victim’s Assistance services to victims of serious crimes. This position is central to the department’s proactive, compassionate, and community-focused approach to providing assistance to the citizens that have been a victim of a crime.

Examples Of Work To Be Performed

• Responding with Officers to Mental Health calls as needed
• Individual Case Tracking
• Follow-Up and Outreach
• Resources Connection
• Collaboration with Agencies
• Documentation and Reporting
• Training and Education
• Community Engagement
• Victim’s Assistance
• Scene Response for Victim’s Assistance
• Conduct Community, Roll Call, and, Briefing Training
• Maintain relationship with Local Hospitals
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice based on the department’s needs.

Required Knowledge Skills And Abilities

• Completion of Crisis Intervention Training or ability to obtain within 6-months of moving into the role.
• Strong Interpersonal skills, empathy, and the ability to de-escalate volatile situations.
• Familiar with local mental health systems, services, and resources
• Excellent communication, organizational, and record-keeping skills.
• Ability to work independently and manage time effectively in a self-directed role.
• Ability to comprehend and demonstrate knowledge provided in literacy or education material
• Ability to organize and prioritize multiple tasks effectively without assistance
• Ability to evaluate and develop reports in areas of responsibility
• Knowledge of the Texas Health and Safety Code, Chapter 571
• Knowledge of Texas Mental Health Resources and Protections
• Knowledge of SB1164, 2025-26, 89th Texas Legislature
  
  

Required Education, Training And Experience

• Must be at least 21 years of age
• Certification as a Mental Health Officer or Bachelor’s Degree in related field
• 3-5 years of experience
• Current Class “C” Texas Driver’s License
  
  

Desired Training And Experience

• Master’s Degree in related field
• Clinical Social Worker Experience
• Experience in working with Mental Health Organizations
  
  

Necessary Special Requirements

• All employees of this classification in addition are required to meet necessary performance standards on an ongoing basis with regards to any test which may be required by department policy regarding the satisfactory operation of a motor vehicle.
  
  

Essential Physical Functions

The physical activity of this position

• The employee must have the ability to operate a motor vehicle.
• Ability to move throughout the building to access equipment and work areas as needed.
• Operate computers and other office equipment regularly.
• May remain stationary (sitting or standing) for extended periods.
• Ability to occasionally lift and carry training materials or equipment up to 25 lbs.
• Ability to perform field activities, calls for service with an Officer and travel between departments and other training locations.
• Works in an office environment with moderate noise from equipment and conversations; must effectively communicate and exchange accurate information.
• Collaborate with team members in person and through virtual communication tools.
  
  

Americans With Disabilities

The City of Mansfield complies with the Americans with Disabilities Act of 1990 and it is our policy to ensure that no person is discriminated against based on their disability. The City of Mansfield offers equal employment opportunity to qualified individuals and strictly prohibits the discrimination against qualified individuals on the basis of disability. The City of Mansfield shall provide reasonable accommodates to applicants and employees who are otherwise qualified to perform the essential job duties when doing so does not create an undue hardship for the city.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The City of Mansfield provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The City of Mansfield is mandated by federal law to provide a drug-free working environment for the safety of its employees and the public. All employment is contingent upon passing a post-offer employment drug test and /or physical.