What are the responsibilities and job description for the IT Systems Technician II position at City of Mankato?
Description
The 2026 starting rate of pay is $30.47 - $33.43 per hour with advancement to $42.71 per hour.
Grade: STA4 FLSA Status: Non-Exempt
Safety Sensitive Position: No
Supervisor Title: Director of Information Technology
Duties / Responsbilities
Minimum Qualifications of Education and Experience:
Under the direction of the Director of Information Technology, the IT System Technician II provides technical support for the City’s IT systems, focusing on mobile device management, workstation deployment, and IT troubleshooting. This position assists with maintaining the City's networks, supporting end-user devices, and working with vendors and IT staff to implement and maintain technology solutions.
About Us
Our employees are committed to working in an environment that fosters the core values of the City of Mankato – positive attitude, accountability, respect, teamwork, and integrity. We care about making a positive difference in the lives of others. Our work is challenging and has purpose. We listen and engage with each other and our community. We are empowered and trusted to make good decisions that align with the public service principles and core values. Our organization is committed to investing and developing each other. We will recognize and celebrate our collective achievements and individual accomplishments.
We take pride in investing in our employees. Our team enjoys a supportive work environment that encourages not only success for the community we serve, but for you as well. Come grow your career with us!
Duties / Responsibilities
Primary Essential Work Functions
Communicates With
Regular working hours for this position are Monday-Friday, 8:00 a.m. to 4:30 p.m., and outside of regular workhours as necessary, including evenings and weekends. Works in an on-call capacity as assigned by the Director of Information Technology.
City of Mankato
2026 Benefits Overview
For Regular Full-Time Employees
The City of Mankato provides a comprehensive, balanced, and competitive benefits package as part of your total compensation. The City's benefits programs address both the immediate needs that you and your family may have, such as medical coverage or flexible spending accounts, and your long-term needs, such as retirement savings. The following outline of City-offered benefits serves as an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail.
Employer Provided Benefits
Paid Vacation:
Vacation Accruals, Utilization, And Payouts Vary Within Each Collective Bargaining Agreement And/or Employee Handbook. The Following Is The General Overview Of The Vacation Benefit
0 - 5 years - 10 days
6 - 10 years - 15 days
11 - 14 years - 17 days
15 -20 years - 20 days
21 years - 21 days
22 years - 22 days
23 years - 23 days
24 years - 24 days
25 years - 25 days
26 years - 26 days
27 years - 27 days
28 years - 28 days
29 years - 29 days
30 years - 30 days
Paid Sick Leave
Employees earn 8 hours of sick leave per month.
11 Paid Holidays And 1 Floating Holiday
All regular full-time employees of the City, except those who are governed by a union contract or different holiday policy, receive the following paid holidays:
NICE Healthcare (Free To All Full-time Employees)
NICE Healthcare is an integrated primary care clinic – meaning NICE offers almost all of the services of a traditional primary care clinic and then some. And better yet, NICE brings that care to your home, office, or wherever you happen to be.
Offers Employees And Their Household Members An Amazing Healthcare Benefit With No Out-of-pocket Fees. Below Are The Comprehensive Primary Care Services That NICE Offers
Minnesota Paid Family Medical Leave is a benefit for employees to be able to have paid time off (with partial wage replacement) and job protection for employees who need to take leave for certain medical or family-care reasons. This is a State required benefit for all employers in the State of Minnesota. Premium contributions for this benefit will be at a shared cost to the City and the employee. Premium rates for 2026 are .78% of gross earnings. This will be split 50/50. Employees will see a .39% of gross wages after tax deduction.
Term Life Insurance
The City provides a term life insurance policy at no cost to the employee. (Face value is 125% of employee's base salary up to a maximum of face value of $50,000).
Retirement - PERA (Public Employees Retirement Association)
Contributions are calculated on gross bi-weekly salary each pay period.
Coordinated Plan
Employer: 7.5%
Employee 6.5%
Police and Fire Plan
Employer: 17.7%
Employee 11.8%
Optional Voluntary Benefits Available
The following benefits are available on an elective basis at the employee's choice:
Deferred Compensation Plans (457)
Plans available through Mission Square Retirement, Nationwide Retirement Solutions, and MN State Deferred Compensation Plan.
Health Care and Day Care Flexible Spending Accounts
Computer Purchase Program
0% interest for up to 3 years (max. $3,500) to purchase a home computer
Voluntary Payroll Deductions Available For
Employees may purchase additional vacation time (limits apply).
Employee Assistance Program (EAP)
In Addition
The City of Mankato is a qualifying employer of the Student Loan Forgiveness Program.
Questions regarding benefit information can be directed to Human Resources at 507-387-8664.
01
The following supplemental information may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided in your application. By completing this supplemental questionnaire you are attesting that the information you have provided is true and accurate. Any information provided may be reviewed by the hiring manager. Any misstatements or falsification of information will eliminate you from consideration or may result in dismissal. Do you understand and agree with this statement?
Which of the following best describes your level of education?
Will you be 18 years of age or older when the job starts?
Do you currently posses valid driver's license and are eligible to drive within the State of Minnesota?
Which of the following best describes your years of experience providing computer, desktop, mobile device, or IT technical support?
Select the work experience you have in any of the following areas (select all that apply)
Please explain your experience with providing computer, desktop, mobile device, or IT technical support? If no experience, type N/A.
08
CONDITIONS OF EMPLOYMENT: If selected as a finalist, are you willing to undergo a background investigation which may include, but not be limited to: verification of employment and education records, identification verification, driver's license record, fingerprinting, criminal history, and pre-employment physical examination. Must pass a Bureau of Criminal Apprehension (BCA) background check and successfully pass the required BCA Criminal Justice Information Services Security Awareness Training test.
The 2026 starting rate of pay is $30.47 - $33.43 per hour with advancement to $42.71 per hour.
Grade: STA4 FLSA Status: Non-Exempt
Safety Sensitive Position: No
Supervisor Title: Director of Information Technology
Duties / Responsbilities
Minimum Qualifications of Education and Experience:
- Must possess a high school diploma or GED and be at least 18 years old.
- Four (4) years of progressively responsible experience providing computer, desktop, mobile device, or IT technical support
- Must possess a valid driver's license and be able to drive in the state of Minnesota.
- Any satisfactory equivalent combination of education, training, and experience that demonstrates the knowledge, skills, and abilities to perform the duties of the job proficiently may be substituted for the above requirements.
Under the direction of the Director of Information Technology, the IT System Technician II provides technical support for the City’s IT systems, focusing on mobile device management, workstation deployment, and IT troubleshooting. This position assists with maintaining the City's networks, supporting end-user devices, and working with vendors and IT staff to implement and maintain technology solutions.
About Us
Our employees are committed to working in an environment that fosters the core values of the City of Mankato – positive attitude, accountability, respect, teamwork, and integrity. We care about making a positive difference in the lives of others. Our work is challenging and has purpose. We listen and engage with each other and our community. We are empowered and trusted to make good decisions that align with the public service principles and core values. Our organization is committed to investing and developing each other. We will recognize and celebrate our collective achievements and individual accomplishments.
We take pride in investing in our employees. Our team enjoys a supportive work environment that encourages not only success for the community we serve, but for you as well. Come grow your career with us!
Duties / Responsibilities
Primary Essential Work Functions
- Deploy, configure, and maintain workstations, laptops, mobile devices, and associated hardware and software in support of City operations.
- Provide frontline technical support and troubleshooting for desktop, mobile, and peripheral devices across the organization.
- Manage and support mobile devices (smartphones and tablets) using Mobile Device Management (MDM) platforms.
- Assist with the maintenance and support of wired and wireless networks, including switches, access points, and firewalls, under the direction of senior IT staff.
- Support the installation, operation, and troubleshooting of VoIP phone systems, printers, copiers, and audio/visual systems in City facilities.
- Assist with user account setup and maintenance in Active Directory, Microsoft 365, and related email platforms.
- Implement operating system, application, and security updates for endpoints and supported devices.
- Provide first-contact help desk support, resolving issues when possible and escalating complex matters as appropriate.
- Participate in IT inventory tracking and asset management, including device lifecycle support.
- Assist with technology project rollouts and system upgrades, working with IT staff and vendors as directed.
- Follow data practices and security requirements, ensuring proper handling and protection of non-public data encountered during assigned duties.
- This position may encounter non-public data in the course of these duties. Access to non-public data must be strictly limited to what is necessary to perform the assigned work. While such data is being accessed, reasonable measures must be taken to ensure it is not accessed by individuals without a legitimate work reason. Once the work reason for accessing the data has concluded, non-public data must be properly stored in accordance with applicable requirements.
- Serve in an on-call capacity for systems and applications under assigned responsibility, including availability outside of normal business hours as scheduled.
- Maintain basic technical documentation related to device setup, procedures, and support activities as required.
- Participate in professional development activities, including training and education, to maintain and enhance technical skills.
- Performs physical and mental demands and work environment requirements for this position.
- Attendance during regularly scheduled work hours and outside regular hours as necessary.
- Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations, and community customers.
- Performs other related work as assigned or apparent.
Communicates With
- Internally – City Employees
- Externally – General Public
- Non-supervisory position
- Must possess a valid driver's license, and be able to drive, in the state of Minnesota.
- Execution of a confidentiality agreement required.
- Satisfactory completion of a pre-employment physical examination, fingerprinting, background examination.
- Applicant must pass a (BCA) Bureau of Criminal Apprehension background check and successfully pass the required BCA Criminal Justice Information Services Security Awareness Training test.
- Must comply with organizational and departmental policies.
- Must comply with data practices policies and standards relative to not public data. Any access to not public data should be strictly limited to accessing the data that are necessary to fulfill the employment responsibility. While data are being accessed, incumbent should take reasonable measures to ensure the not public data are not accessed by individuals without a work reason. Once the work reason to access the data is reasonably finished the not public data must be properly stored according to city policy and the Minnesota Statutes.
Regular working hours for this position are Monday-Friday, 8:00 a.m. to 4:30 p.m., and outside of regular workhours as necessary, including evenings and weekends. Works in an on-call capacity as assigned by the Director of Information Technology.
City of Mankato
2026 Benefits Overview
For Regular Full-Time Employees
The City of Mankato provides a comprehensive, balanced, and competitive benefits package as part of your total compensation. The City's benefits programs address both the immediate needs that you and your family may have, such as medical coverage or flexible spending accounts, and your long-term needs, such as retirement savings. The following outline of City-offered benefits serves as an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail.
Employer Provided Benefits
Paid Vacation:
Vacation Accruals, Utilization, And Payouts Vary Within Each Collective Bargaining Agreement And/or Employee Handbook. The Following Is The General Overview Of The Vacation Benefit
- Vacation hours may be accrued to a maximum of 50 days or 400 hours.
- Hours are accrued incrementally each pay period.
- Vacation hours may be taken in 30-minute increments.
- Unused balance carries over year to year.
0 - 5 years - 10 days
6 - 10 years - 15 days
11 - 14 years - 17 days
15 -20 years - 20 days
21 years - 21 days
22 years - 22 days
23 years - 23 days
24 years - 24 days
25 years - 25 days
26 years - 26 days
27 years - 27 days
28 years - 28 days
29 years - 29 days
30 years - 30 days
Paid Sick Leave
Employees earn 8 hours of sick leave per month.
11 Paid Holidays And 1 Floating Holiday
All regular full-time employees of the City, except those who are governed by a union contract or different holiday policy, receive the following paid holidays:
- New Year's Day
- Martin Luther King, Jr. Day
- Presidents Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Friday After Thanksgiving Day
- Christmas Day
- Floating Holiday
- Health insurance plans to choose from: $5,000 HDHP with an HSA, $3,400 HDHP with an HSA, $500 CMM, $100 CMM/Traditional Plan
- Single Coverage
- The City will contribute 95% of the premium for the IRS Minimum Embedded Deductible Plan.
- The City will contribute 100% of the premium for the alternative High-Deductible plan.
- For all other single coverage plan options, the City will contribute at the same premium rate as the IRS minimum embedded deductible plan.
- Dependent Coverage (Employee Spouse, Employee Children, or Family)
- The City will contribute 90% of the premium of each High-Deductible Plan option. All other plan options the City will contribute at the same premium rate as the IRS minimum embedded deductible plan.
- Employee Responsibility
- Employees are responsible for paying the remaining percentage of premiums, which will be deducted through payroll, on a bi-weekly basis.
- City contributions for union members will follow negotiated contract language.
NICE Healthcare (Free To All Full-time Employees)
NICE Healthcare is an integrated primary care clinic – meaning NICE offers almost all of the services of a traditional primary care clinic and then some. And better yet, NICE brings that care to your home, office, or wherever you happen to be.
Offers Employees And Their Household Members An Amazing Healthcare Benefit With No Out-of-pocket Fees. Below Are The Comprehensive Primary Care Services That NICE Offers
- Same-Day Chat and Video Visits
- In-Home Visits with 35 Free Labs and Physical Tests
- 550 Free Medications Can Be Prescribed by Our Clinicians
- Free Virtual Physical Therapy
- Free Virtual Mental Health Therapy
- Free In-Home X-rays and EKG Services
Minnesota Paid Family Medical Leave is a benefit for employees to be able to have paid time off (with partial wage replacement) and job protection for employees who need to take leave for certain medical or family-care reasons. This is a State required benefit for all employers in the State of Minnesota. Premium contributions for this benefit will be at a shared cost to the City and the employee. Premium rates for 2026 are .78% of gross earnings. This will be split 50/50. Employees will see a .39% of gross wages after tax deduction.
Term Life Insurance
The City provides a term life insurance policy at no cost to the employee. (Face value is 125% of employee's base salary up to a maximum of face value of $50,000).
Retirement - PERA (Public Employees Retirement Association)
- Must participate as directed by Minnesota Statutes.
- Employer and employee contribution rates vary depending on position.
- May obtain refund of employee contribution on termination of service.
Contributions are calculated on gross bi-weekly salary each pay period.
Coordinated Plan
Employer: 7.5%
Employee 6.5%
Police and Fire Plan
Employer: 17.7%
Employee 11.8%
Optional Voluntary Benefits Available
The following benefits are available on an elective basis at the employee's choice:
Deferred Compensation Plans (457)
Plans available through Mission Square Retirement, Nationwide Retirement Solutions, and MN State Deferred Compensation Plan.
Health Care and Day Care Flexible Spending Accounts
Computer Purchase Program
0% interest for up to 3 years (max. $3,500) to purchase a home computer
Voluntary Payroll Deductions Available For
- Dental Insurance – Coverage through MetLife – 100% employee cost
- Vision Insurance – Coverage through MetLife – 100% employee cost
- YMCA membership at corporate rates
- Savings Bonds
- Various voluntary group life and disability plans.
- AFLAC
- MN Valley Federal Credit Union
- Affinity Plus Federal Credit Union
Employees may purchase additional vacation time (limits apply).
Employee Assistance Program (EAP)
In Addition
The City of Mankato is a qualifying employer of the Student Loan Forgiveness Program.
Questions regarding benefit information can be directed to Human Resources at 507-387-8664.
01
The following supplemental information may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided in your application. By completing this supplemental questionnaire you are attesting that the information you have provided is true and accurate. Any information provided may be reviewed by the hiring manager. Any misstatements or falsification of information will eliminate you from consideration or may result in dismissal. Do you understand and agree with this statement?
- Yes
- No
Which of the following best describes your level of education?
- High school diploma / GED
- Some college
- Associates / 2 year degree
- Bachelors
- Masters or higher
- None of the above
Will you be 18 years of age or older when the job starts?
- Yes
- No
Do you currently posses valid driver's license and are eligible to drive within the State of Minnesota?
- Yes, I have a valid Minnesota driver's license and am eligible to drive.
- Yes, I have a valid driver's license from another state and am eligible to drive.
- No, I do not have a valid driver's license.
Which of the following best describes your years of experience providing computer, desktop, mobile device, or IT technical support?
- No experience
- Less than 6 months
- More than 6 months, but less than 1 year
- More than 1 year, but less than 2
- More than 2 years, but less than 3
- More than 3 years, but less than 4
- More than 4 years, but less than 5
- More than 5 years, but less than 6
- More than 6 years, but less than 7
- More than 7 years, but less than 8
- More than 8 years, but less than 9
- More than 9 years, but less than 10
- 10 or more years
Select the work experience you have in any of the following areas (select all that apply)
- Mobile device management for smartphones & tablets
- Workstation deployment
- IT troubleshooting
- Maintaining wired & wireless networks
- Supporting end-user devices
- Installation, operation & troubleshooting of VoIP phone systems
- Installation, operation & troubleshooting of printers & copiers
- Installation, operation & troubleshooting of audio/visual equipment
- Account set up & maintenance in Active Directory, Microsoft 365, and related email platforms
- No Experience
Please explain your experience with providing computer, desktop, mobile device, or IT technical support? If no experience, type N/A.
08
CONDITIONS OF EMPLOYMENT: If selected as a finalist, are you willing to undergo a background investigation which may include, but not be limited to: verification of employment and education records, identification verification, driver's license record, fingerprinting, criminal history, and pre-employment physical examination. Must pass a Bureau of Criminal Apprehension (BCA) background check and successfully pass the required BCA Criminal Justice Information Services Security Awareness Training test.
- Yes
- No
- Required Question
Salary : $30 - $33