What are the responsibilities and job description for the Tourism Administrative Support Specialist-Part-Time position at City of Manitowoc, WI?
Salary: $22.29 - $25.48 Hourly
Location : Manitowoc (City Hall), WI
Job Type: Part-time
Job Number: 2026.00033
Department: Tourism Department
Division: Tourism
Opening Date: 05/07/2026
Thank you for considering the City of Manitowoc in your career search! It's a great City to live in and to work in! Watch this video to learn more.
The City of Manitowoc is an equal opportunity employer, in compliance with the Americans with Disabilities Act. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
The City of Manitowoc ONLY accepts online applications via the link below for current openings.
* We do not accept paper applications or emailed resumes.
Summary of Job
This is a high-profile clerical role performing a variety of administrative duties and visitor services tasks for the Department of Tourism. The Adminstrative Support Specialist works under the direction of the Director of Tourism and plays an important role in supporting tourism initiatives. This position requires someone who is passionate about the City of Manitowoc and committed to promoting tourism while working in a fast-paced work environment and effectively managing multiple tasks. The hours for the position are Monday through Friday 9:00 am - 4:00 pm. during visitor center hours, possible weekend, evening or holiday hours for special events and committee meetings. Total hours not to exceed 29 hours a week.
Responsibilities
Qualifications
Education: High School Diploma or equivalent
Experience: 2-5 years in an administrative field or any combination of education and experience that provides equivalent knowledge, skills and abilities. Some knowledge of leisure travel and hospitality, and other related tourism industries preferred.
Certifications/Licenses: Valid driver's license required
Knowledge, Skills, & Abilities
• Excellent written and verbal communication skills;
• Proficiency with Microsoft Office applications and Canva required;
• Proficiency with general accounting principles and accounting software systems;
• Ability to prioritize and handle multiple assignments and be willing to get involved in projects with varying degrees of difficulty;
• Maintain a cooperative, team-oriented approach when working with supervisors, colleagues, and employees in other departments;
• Ability to communicate with the general public;
• Ability to work independently, exercising sound judgment, and initiative while providing excellent customer service.
The City anticipates filling these positions pending Committee approval and funding.
THE CITY OF MANITOWOC PARTICIPATES IN E-VERIFY. FOR INFORMATION ABOUT E-VERIFY, PLEASE VISIT http://www.uscis.gov/e-verify
The City of Manitowoc is a qualifying Public Service Loan Forgiveness organization.
Non-represented positions are governed by the Employee Policy Manual. Employees in Non-represented positions are at will employees.
POSITION: This is a Non-represented hourly position.
EXTENDED LEAVE: Full time employees will be granted 10 days of extended leave per calendar year. Extended leave is pro-rated the first year of employment. If an employee is absent for four or more consecutive days, extended leave may be used for the fourth day and any subsequent consecutive days. Extended leave may be used for absences which qualify as FMLA.
SICK LEAVE: Non-represented, full-time employees, who are active as of January 1 annually, will be provided with 24 hours of sick leave which may be used each calendar year to address their own personal health care needs or the health care needs of a spouse or an immediate family member who resides primarily with and is primarily dependent on the employee for care and support. Part-time employees working at least 20 hours per week, will receive 12 hours of sick leave.
PERSONAL/BIRTHDAY: Full-time employees are provided 8 hours paid time off for their birthday. The day off must be used during the calendar year.
HOLIDAYS: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, work day before Christmas, Christmas Day and New Year's Eve.
PTO: 80 hours of PTO will be available to use after 30 days of employment
Accrual schedule (full-time):
After 1 year of service 120 hrs (4.62 hours per pay period)
After 4 years of service 136 hrs (5.23 hours per pay period)
After 7 years of service 160 hrs (6.15 hours per pay period)
After 10 years of service 168 hrs (6.46 hours per pay period)
After 11 years of service 176 hrs (6.77 hours per pay period)
After 12 years of service 184 hrs (7.08 hours per pay period)
After 13 years of service 192 hrs (7.38 hours per pay period)
After 14 years of service 200 hrs (7.69 hours per pay period)
After 19 years of service 240 hrs (9.23 hours per pay period)
After 21 years of service 248 hrs (9.54 hours per pay period)
Personal time off will accrue and become available on a pro-rata basis each payroll cycle.
HEALTH INSURANCE: Medical (with a HSA), Prescription, Dental, & Vision plans. Manty Health and Wellness Clinic. Insurance begins the first day of the next month following 30 days of employment.
LIFE INSURANCE: Offered through the Wisconsin Retirement System. Employee pays first month's premium, employer pays remaining 11 months. Coverage is equal to employee's annual salary to next $1,000. Additional coverage available at employee's expense.
WISCONSIN RETIREMENT SYSTEM: Begins immediately upon employment. Employer pays employer's share of employee's salary. The employee contributes the employee's share of the employee's salary.
HEALTH SAVINGS ACCOUNT: Allows employee to set aside pre-tax deductions for medical expenses.
FLEXIBLE BENEFITS PLAN: Allows employee to set aside pre-tax deductions for dependent child care and for limited dental/vision not covered by insurance.
PHYSICAL EXAM and DRUG TEST and BACKGROUND CHECK: Required of all newly hired employees, paid for by the City.
MISCELLANEOUS BENEFITS: Tuition reimbursement, short-term and long-term disability, accident insurance, critical illness insurance, Employee Assistance Program, deferred compensation plans for additional retirement savings, and Edvest-College savings plan.
The benefits listed are the current benefits and are subject to change by the Common Council.
01
Do you have a valid WI driver's license?
02
Are you at least 16 years of age?
03
Have you ever worked for the City of Manitowoc before in any capacity?
04
Do you have experience or studies in marketing or a related field?
Required Question
Location : Manitowoc (City Hall), WI
Job Type: Part-time
Job Number: 2026.00033
Department: Tourism Department
Division: Tourism
Opening Date: 05/07/2026
Thank you for considering the City of Manitowoc in your career search! It's a great City to live in and to work in! Watch this video to learn more.
The City of Manitowoc is an equal opportunity employer, in compliance with the Americans with Disabilities Act. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
The City of Manitowoc ONLY accepts online applications via the link below for current openings.
* We do not accept paper applications or emailed resumes.
Summary of Job
This is a high-profile clerical role performing a variety of administrative duties and visitor services tasks for the Department of Tourism. The Adminstrative Support Specialist works under the direction of the Director of Tourism and plays an important role in supporting tourism initiatives. This position requires someone who is passionate about the City of Manitowoc and committed to promoting tourism while working in a fast-paced work environment and effectively managing multiple tasks. The hours for the position are Monday through Friday 9:00 am - 4:00 pm. during visitor center hours, possible weekend, evening or holiday hours for special events and committee meetings. Total hours not to exceed 29 hours a week.
Responsibilities
- Provide excellent customers service to the public, prospective visitors and visitors in-destination, including answering inquiries via telephone, responding to contact us forms and emails, and greeting and welcoming visitors in person. Interact effectively with visitors, telephone customers, City staff, tourism partners and others;
- Staff and maintain visitor information centers;
- Maintain printed material and ensure all visitor center racks are current, organized and stocked;
- Coordinate local, statewide and regional distribution of mailing of Department's visitor guide;
- Maintain digital interactive kiosk program;
- Organize and maintain filing system, including photography database;
- Collaborate and contribute to development and execution of promotional materials, presentation and digital content, including social media and website;
- Provide visitor services and excellent customer service, including welcome bags, tables and custom material for groups, event and travel writers/content creators;
- Assist in coordination of itineraries for group and travel writers/content creators and site visits/familiarization tours;
- Monitor Department budget accounts, coordinate payments and receivables under supervision of Director of Tourism;
- Maintain a well-informed, working knowledge of area facilities, amenities, attractions, and services. Assist in upkeep and management of such Department partner, lead and consumer data in CRM;
- Assist in day-to-day operations of Manitowoc Farmers Market outside the Seasonal Farmers Market Manager's hours;
- Prepare agendas and take minutes for board and Commission meetings;
- Assist with planning and execution of Department events;
- Provides general administrative support to the Department of Tourism;
- Runs occasional errands and deliveries in work vehicle;
- Other duties as assigned.
Qualifications
Education: High School Diploma or equivalent
Experience: 2-5 years in an administrative field or any combination of education and experience that provides equivalent knowledge, skills and abilities. Some knowledge of leisure travel and hospitality, and other related tourism industries preferred.
Certifications/Licenses: Valid driver's license required
Knowledge, Skills, & Abilities
• Excellent written and verbal communication skills;
• Proficiency with Microsoft Office applications and Canva required;
• Proficiency with general accounting principles and accounting software systems;
• Ability to prioritize and handle multiple assignments and be willing to get involved in projects with varying degrees of difficulty;
• Maintain a cooperative, team-oriented approach when working with supervisors, colleagues, and employees in other departments;
• Ability to communicate with the general public;
• Ability to work independently, exercising sound judgment, and initiative while providing excellent customer service.
The City anticipates filling these positions pending Committee approval and funding.
THE CITY OF MANITOWOC PARTICIPATES IN E-VERIFY. FOR INFORMATION ABOUT E-VERIFY, PLEASE VISIT http://www.uscis.gov/e-verify
The City of Manitowoc is a qualifying Public Service Loan Forgiveness organization.
Non-represented positions are governed by the Employee Policy Manual. Employees in Non-represented positions are at will employees.
POSITION: This is a Non-represented hourly position.
EXTENDED LEAVE: Full time employees will be granted 10 days of extended leave per calendar year. Extended leave is pro-rated the first year of employment. If an employee is absent for four or more consecutive days, extended leave may be used for the fourth day and any subsequent consecutive days. Extended leave may be used for absences which qualify as FMLA.
SICK LEAVE: Non-represented, full-time employees, who are active as of January 1 annually, will be provided with 24 hours of sick leave which may be used each calendar year to address their own personal health care needs or the health care needs of a spouse or an immediate family member who resides primarily with and is primarily dependent on the employee for care and support. Part-time employees working at least 20 hours per week, will receive 12 hours of sick leave.
PERSONAL/BIRTHDAY: Full-time employees are provided 8 hours paid time off for their birthday. The day off must be used during the calendar year.
HOLIDAYS: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, work day before Christmas, Christmas Day and New Year's Eve.
PTO: 80 hours of PTO will be available to use after 30 days of employment
Accrual schedule (full-time):
After 1 year of service 120 hrs (4.62 hours per pay period)
After 4 years of service 136 hrs (5.23 hours per pay period)
After 7 years of service 160 hrs (6.15 hours per pay period)
After 10 years of service 168 hrs (6.46 hours per pay period)
After 11 years of service 176 hrs (6.77 hours per pay period)
After 12 years of service 184 hrs (7.08 hours per pay period)
After 13 years of service 192 hrs (7.38 hours per pay period)
After 14 years of service 200 hrs (7.69 hours per pay period)
After 19 years of service 240 hrs (9.23 hours per pay period)
After 21 years of service 248 hrs (9.54 hours per pay period)
Personal time off will accrue and become available on a pro-rata basis each payroll cycle.
HEALTH INSURANCE: Medical (with a HSA), Prescription, Dental, & Vision plans. Manty Health and Wellness Clinic. Insurance begins the first day of the next month following 30 days of employment.
LIFE INSURANCE: Offered through the Wisconsin Retirement System. Employee pays first month's premium, employer pays remaining 11 months. Coverage is equal to employee's annual salary to next $1,000. Additional coverage available at employee's expense.
WISCONSIN RETIREMENT SYSTEM: Begins immediately upon employment. Employer pays employer's share of employee's salary. The employee contributes the employee's share of the employee's salary.
HEALTH SAVINGS ACCOUNT: Allows employee to set aside pre-tax deductions for medical expenses.
FLEXIBLE BENEFITS PLAN: Allows employee to set aside pre-tax deductions for dependent child care and for limited dental/vision not covered by insurance.
PHYSICAL EXAM and DRUG TEST and BACKGROUND CHECK: Required of all newly hired employees, paid for by the City.
MISCELLANEOUS BENEFITS: Tuition reimbursement, short-term and long-term disability, accident insurance, critical illness insurance, Employee Assistance Program, deferred compensation plans for additional retirement savings, and Edvest-College savings plan.
The benefits listed are the current benefits and are subject to change by the Common Council.
01
Do you have a valid WI driver's license?
- Yes
- No
02
Are you at least 16 years of age?
- Yes
- No
03
Have you ever worked for the City of Manitowoc before in any capacity?
- Yes
- No
04
Do you have experience or studies in marketing or a related field?
- Yes
- No
Required Question
Salary : $1,000