SUMMARY:

This position is very visible and is often the first contact people have with the Police Department.  The employee provides a broad range of information to the community and city.  Employees must be able to work with little supervision.  The employee will operate standard office equipment, a personal computer, adding machine, copier, fax, telephone system, and other office equipment as needed. 

ESSENTIAL EXAMPLES OF THE WORK:

• Interacts with the public and fellow employees daily.
• Assists customers who need reports.
• Receive and receipt monies.
• Balance cash drawer,
• Assist Court Clerk with input and filing of citations.
• Assist Court Clerk with Failure to Appear documentation.
• Provide necessary documentation for information requests.
• Answers telephone and take messages.
• Provides general information such as telephone numbers, and directions.
• Performs general office duties.

ADDITIONAL EXAMPLES OF WORK PERFORMED

• Any other duties assigned by supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of proper telephone etiquette and procedures.
• Knowledge of good customer service skills and the ability to use them effectively.
• Knowledge of basic computer skills and modern office practices.
• Basic mathematical skills.
• Ability to use general office equipment such as copy machines, fax machines, computers, and other office equipment as needed.
• Ability to deal with difficult people.
• Ability to organize tasks and set priorities.
• Ability to communicate effectively orally and in writing.

WORK ENVIRONMENT:

Work environment is generally agreeable with good working conditions. Work is conducted in a normal office setting.  Noise level is low to moderate. Vision and hearing, normal or corrected sufficient to read, write, and safely operate equipment used in work; able to lift and carry up to 25 pounds, though greater weights may, at times be lifted, carried and/or placed; dexterity and fitness to grasp, bend, stoop, walk, and otherwise perform physical functions of the assignment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.