Traffic Supervisor/Coordinator

TRAFFIC SUPERVISOR/COORDINATOR

POLICE DEPARTMENT

Union: Teamsters-Municipal / Pay Grade: SPA3

Annual Salary Range: $71,102.12 – $78,483.43 (FY24)

Statement of Duties:

Performs a variety of complex supervisory, administrative and clerical duties in support of the daily operations of the Traffic Division. Schedules and supervises school crossing guards, schedules and coordinates police details, maintains citation system. This position is the backup for the Administrative Assistant to the Chief of Police. The Traffic Supervisor serves as Clerk to the Traffic Commission.

Essential Functions:

• Supervise all crossing guards including: interviewing, hiring, scheduling, ordering uniforms, tracking attendance and accumulated personal time;
• Make sure all school crossing spots are covered, either by crossing guards or patrol officers; fill all spots on a daily basis in the event of absences;
• Complete and process payroll for the Traffic Department, prepare and track weekly attendance for 51 employees;
• Hold monthly meetings with crossing guards to review any issues and complaints which they might have;
• Processing requisitions and purchase orders for all supplies needed for the Traffic Department and crossing guards;
• Follow and implement extra benefits per union contract;
• Entering and maintaining citation system, both manual and e-citations to included mailing proper copies to RMV; compile the monthly boot list;
• Prepare and submit bill warrants twice a month;
• Provide administrative support to ensure efficient operation of the Traffic Department. Answer phone calls, schedule meetings and work to resolve issues and complaints residents may have which are traffic related;
• Schedule and fill requests for police details, track details turned in by officers including hours and supervisors on a daily basis;
• Coordinate and fill details requested by contractors to ensure street construction sites are properly staffed by police details;
• Carry out administrative duties such as filing, typing, copying and scanning, etc.;
• Respond to all requests which come through the FOIA system from City Hall and research all records as needed;
• Provides information by answering questions and requests and researching as needed;
• Attend meetings as requested by the Police Chief and/or Mayor;
• Backup to the Administrative Assistant;
• Performs similar or related work as required, directed, or situation dictates. Regular attendance at the workplace is required.

Supervision Required: Works under direction of the Police Chief or designee. Employee expected to follow established procedures and practices to resolve problems with limited discretion. May recommend new or revised procedures to be implemented with approval of their supervisor.

Supervisory Responsibility: Employee is responsible for supervising all school crossing guards.

Confidentiality: The employee has access to confidential information such as employee records, which must be maintained in accordance with the State Public Records Law.

Accountability: Work affects the accuracy, reliability, and acceptability of department services, and affects the work of other employees. Consequences of errors, missed deadlines or poor judgment may include adverse customer relations and delay or loss of service.

Judgment: Employee is expected to use sound judgment in selecting the most appropriate procedure or method to apply in a particular situation, including the handling of sensitive information.

Complexity: The work consists of a variety of duties which generally follow standardized practices, procedures, regulations or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the transaction and/or the information involved, or sought, in a particular situation.

Nature and Purpose of Public Contact: Frequent contact with co-workers and the public involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems. Other regular contacts are with city departments, vendors, and the Registry of Motor Vehicles. Employees are expected to act with courtesy, tact, and diplomacy in working with others and resolving complaints.

Recommended Minimum Qualifications:

Education and Experience: High School education supplemented and a minimum of three (3-5) years administrative/clerical experience, or any equivalent combination of education and experience.

Special Requirements: Valid Driver’s License.

Knowledge, Abilities and Skill:

Knowledge: Intermediate working knowledge of Microsoft Office, as well as a familiarity with CJIS, other departmental software, and City policies and procedures. Also, must be familiar with standard office procedures and with office equipment such as copy machine, calculator, fax, and computer.

Abilities: Ability to work in a fast-paced environment and manage multiple duties simultaneously; with a high degree of clerical accuracy, including excellent typing, filing and organizational skills. Ability to learn department-specific software.

Skills: Must have excellent communication skills; effective interpersonal skills needed to interact with diverse cultural community. Must have good computer and typing skills as well as excellent verbal and telephone skills. Multilingual skills preferred.

Work Environment: Work environment is typical of a professional office, involving moderate noise levels and frequent interruptions by customers and phone calls. Environment involves everyday risks which require normal safety precautions typical of offices.

Physical and Mental Requirements

Physical Demands: Work principally involves sitting and walking to perform work tasks, with intermittent periods of stooping, and standing. The employee is occasionally required to lift objects such as books, file boxes and computer paper. Should have the ability to lift equipment weighing 10 to 30 lbs. on an intermittent basis, with or without accommodation.

Motor Skills: Duties are largely mental rather than physical, but the job may occasionally require the application of basic motor skills for activities such as moving objects, operating a telephone system, computer and/or most other office equipment, filing, and sorting of papers.

Visual Demands: The employee is required to constantly read documents and reports for general understanding. The employee may be required to review non-written materials or to determine color differences.

Note: the essential functions or duties listed herein are illustrations of the type of work that is performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

To apply: Submit cover letter & resume to the Human Resources Director, City of Malden at maldenhr@cityofmalden.org

The City of Malden is an EEO, driven by the value of excellence and believes that everyone deserves the best service and access to resources, regardless of their race, gender identity, religion, ethnicity, age, physical abilities, sexual orientation, veteran status, or personal experience. We embrace diverse perspectives and welcome candidates from these underrepresented groups to help make our vision a reality.

Selected candidate will need to submit to a background check (CJIS) and pre-employment drug screening.

Job Type: Full-time

Pay: $71,102.12 - $78,483.43 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $71,102 - $78,483