What are the responsibilities and job description for the Parks Attendant (Hourly)* - Seasonal position at City of Madison, WI?
General Description
CANDIDATES AGE 15 AND OLDER ARE ELIGIBLE TO APPLY
The City of Madison Parks Division is looking to fill multiple Attendant positions in the Aquatics Program and for Special Events. The successful candidates for these positions will perform varied public contact services, which may include customer service work, cash handling, staffing events and programs, routine labor and custodial work, light office work, setting up and tearing down events, etc.
This recruitment will create an eligible list to fill Attendant vacancies that occur in the Parks Division in the next six (6) months.
Applications will be accepted until the closing date; however, the selection process will begin prior to the closing date.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Examples of Duties and Responsibilities
Aquatic/Goodman Pool Attendant
The Aquatic Attendant is the first face that many of the patrons visiting Goodman Pool see when visiting. Aquatic Attendants are responsible for setting the stage for a positive experience at Goodman Pool. Aquatic Attendants report to Head Attendants, Aquatic Supervisors, and the Aquatic and Parks Program Coordinator. Examples of duties and responsibilities include, but are not limited to:
The Aquatic Attendant is the first face that many of the patrons visiting Goodman Pool see when visiting. Aquatic Attendants are responsible for setting the stage for a positive experience at Goodman Pool. Aquatic Attendants report to Head Attendants, Aquatic Supervisors, and the Aquatic and Parks Program Coordinator. Examples of duties and responsibilities include, but are not limited to:
- Explain rules, policies, and procedures
- Resolve customer complaints in a positive manner
- Handle cash
- Answer phone calls and questions
- Enter swim test names
- Maintain cleanliness of facility
- Check in and out life jackets
- Use appropriate customer service skills
- Handle and sell concessions items
- Create membership passes
- Maintain a positive atmosphere
- Perform related work as required
HOURS: During Aquatic Season, Aquatic Attendants will work between 10 and 40 hours weekly. Must be flexible to work varying shifts including early mornings, days, evenings, weekends, and holidays from May through August/end of season.
Special Event Attendant
The Special Event Attendant is the first face that many park users see when they attend events in Parks. Events include Sina Davis Movies in the Park, Learn To Series, Hayride, and many others. Special Event Attendants report to the Recreation Services Coordinator. Examples of duties and responsibilities include, but are not limited to:
The Special Event Attendant is the first face that many park users see when they attend events in Parks. Events include Sina Davis Movies in the Park, Learn To Series, Hayride, and many others. Special Event Attendants report to the Recreation Services Coordinator. Examples of duties and responsibilities include, but are not limited to:
- Use appropriate customer service skills
- Set up and tear down for events
- Staff information tents
- Maintain a positive atmosphere
- Perform related work as required
HOURS: Special Event Attendants will work 0-15 hours weekly depending on the number of events, programs, activities, and schedule. Must be flexible to work mornings, evenings, and weekends.
Minimum Qualifications
All applicants will be considered for these positions. Depending on the number of applications, random selection may be used to determine who will proceed to the interview process.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.
Special Requirements
- Ability to meet the transportation needs for this position.
- Employees who operate City vehicles must be age 18 years of age or older and must hold a valid driver's license. Operation of City vehicles is not a requirement.
Physical Requirements:
- Employees may be expected to stand for long periods of time.
- Ability to lift up to 50 pounds for short periods of time.
Payroll title for these positions is Attendant (Hourly)