What are the responsibilities and job description for the Library IT Specialist 1 position at City of Madison, WI?
General Description
Now Hiring: Library IT Specialist – Support, Innovate, Connect
Join our team at Madison Public Library and help shape the future of library technology! Under the guidance of the Library Facilities Manager and in collaboration with our experienced Library IT Specialist 3, you’ll play a key role in planning, developing, and supporting a wide range of technology systems. This position involves close collaboration with the City’s Information Technology Department, the South Central Library System (SCLS), private contractors, and other public and private partners. You'll have the opportunity to support both patrons and staff in navigating the complexities of the digital age, ensuring that this valued public institution remains relevant and responsive to community needs. Join us in advancing the mission of the library as a dynamic and innovative resource for all!
This series is structured to provide advancement from Library IT Specialist 1 to Library IT Specialist 2, as a function of the employee's career development and generally occurs after two (2) years.
Hours: Monday through Friday, 8:00am to 4:45pm, with occasional evening, weekend, and on-call responsibilities as needed to support library operations and technology systems.
IMPORTANT: PLEASE ATTACH A COVER LETTER, UP TO ONE (1) PAGE, IN THE ATTACHMENTS SECTION OF THE APPLICATION. IN YOUR COVER LETTER PLEASE HIGHLIGHT THE FOLLOWING:
• Your customer service philosophy, and how you have applied strong customer service skills in past roles—particularly in a technical or public-facing setting.
• The technical skills and experience you bring to the role, and how you would help bring our library into the modern age of digital services, technology access, and innovation.
**Failure to submit the cover letter and responses with your application will result in immediate elimination from the recruitment process.**
Minimum Qualifications
Two (2) years of experience with the following:
- Relevant personal computer technology and standardized system applications (hardware and software).
- Standardized support, maintenance and operation criteria for computer systems.
- Use and teach various computer applications for Windows and IOS.
-OR-
- Associate's degree in computer science or a closely related field
AND;
- One (1) year of directly related experience supporting information systems or technology
-OR-
- Bachelor's degree or higher in computer science or a closely related field
