What are the responsibilities and job description for the CDA Admissions and Eligibility Supervisor position at City of Madison, WI?
General Description
The City of Madison Community Development Authority is looking to hire an Admissions and Eligibility Supervisor
This is a highly responsible professional supervisory and administrative position within the Community Development Authority (CDA) Housing Operations Division. The role is central to ensuring that individuals and families in the City of Madison experience a seamless, supportive, and welcoming process as they seek affordable housing opportunities. As the leader overseeing admissions and eligibility for federally subsidized housing programs—including Public Housing, multifamily housing, and Section 8—this position plays a vital part in connecting residents with stable housing. Equally important, it provides leadership for the Central Office front desk operations, ensuring that customer service is delivered with empathy, efficiency, and a strong commitment to equity and respect. The position involves supervising administrative and clerical staff.
The ideal candidate is a strong leader with specialized knowledge of housing programs, a talent for streamlining administrative processes, and a passion for public service. They bring empathy, patience, and problem-solving skills to every customer interaction—whether supporting a family in need or guiding staff through complex housing eligibility requirements. This individual understands that beyond policies and procedures, the work is about people: providing dignity, support, and stability to residents seeking affordable housing.
IMPORTANT: THERE ARE TWO (2) SUPPLEMENTAL ESSAY QUESTIONS ON THE JOB POSTING.
YOU MUST ATTACH YOUR ESSAY RESPONSES IN THE ATTACHMENTS SECTION OF YOUR APPLICATION.
(To view the questions, click on the supplemental question tab OR view the bottom section of the job bulletin)
**APPLICATIONS RECEIVED WITHOUT ATTACHED ESSAY RESPONSES WILL BE ELIMINATED FROM CONSIDERATION.
Department
CDA Housing Operations
Opening Date
10/16/2025
Closing Date
10/30/2025 11:59 PM Central
Salary : $69,003 - $80,003
