What are the responsibilities and job description for the Assistant Director - Technology Infrastructure position at City of Lynchburg?
Description
Oversees all technical and administrative duties and work efforts regarding the City's information technology infrastructure, including the Wide Area Network (WAN), Local Area Networks (LAN), telecommunications, data, voice, and video services, network security, and end-user support. Provides leadership and strategic planning for the above functional areas and backup for the Chief Information Officer. Other duties to provide direct or indirect service to the citizens may be assigned.
Essential Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Directly supervises employees involved in network engineering, network security, server and data center planning and operations, end-user support, and service desk operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Minimum Education and Experience Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree from four-year college or university with major work in Computer Science, Computer Engineering, Management Information Systems, or related discipline; at least five years of experience managing WAN and LAN/PC technicians or network engineers/planners; experience in WAN and LAN design and planning, project management, preparing project proposals and budgets; or equivalent combination of education and experience.
Additional Requirements
Must have an acceptable driving record based on City of Lynchburg driving criteria.
Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.
CISM or CISSP in addition to ITIL desired.
The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.
Additional information about City benefits can be found on our website and in the Employment Policies & Procedures
01
Describe your experience in the supervision and management of technology teams.
02
Describe your experience in planning for the support of the operation of local and wide area networks, data centers, and telephony services.
03
Describe a major technology project you have led to successful completion, its business purpose, and its realized goals.
04
What do you think are the most important leadership qualities in an information technology leader, in order to be successful in working across a variety of business disciplines and agencies, with varying service needs and business objectives?
05
DMV Release Notice: This position requires a valid driver's license and acceptable driving history. I hereby certify that I have read the DMV Record Release Notice, and give the City permission to obtain my Virginia driving record.
If you answered in the above question that you currently possess a Virginia Driver's License, please provide your License Number.
07
(Current Out-of-State applicants and applicants who have had an Out-of-State Drivers License at any time in the last 3 years): I agree to provide, WITHIN 2 WEEKS OF MY APPLICATION, a copy of my driving record from that state where I am currently licensed or have been licensed within the past 3 years. I will contact Human Resources within 2 weeks if I am unable to obtain my out of state driving record in that time. I understand that my application may not be considered for this position until I submit my out of state driving record. You can email this information to human.resources@lynchburgva.gov, or fax to 434-845-4304 or mail this information to Human Resources, 900 Church Street, Lynchburg VA 24504. Include the name of the position for which you are applying. If you have a driving record less than 30 days old you can upload as an attachment to your application.
If you answered yes to the above question, please provide the name of the State where your license was issued:
Oversees all technical and administrative duties and work efforts regarding the City's information technology infrastructure, including the Wide Area Network (WAN), Local Area Networks (LAN), telecommunications, data, voice, and video services, network security, and end-user support. Provides leadership and strategic planning for the above functional areas and backup for the Chief Information Officer. Other duties to provide direct or indirect service to the citizens may be assigned.
Essential Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Responsible for the planning, engineering, operation, and support of the City's information technology infrastructure, to include: the WAN, all LANs, all infrastructure supporting data, voice, and video services (wireless and wireline), network security, servers, data storage, and data center operations, including electrical power infrastructure supporting the data center.
- Responsible for all aspects of end-user desktop and mobile support, including: the operation of the Service Desk and end-user account administration, technology standards related to desktop and mobile technologies, and end-user training for end-user desktop and mobile technologies.
- Responsible for the effective coordination between the City government, City schools, and all other organizations utilizing the City's technology infrastructure to ensure the orderly growth of the City's technology infrastructure.
- Monitors and responds to various Federal and State legislation related to the City's technology infrastructure.
- Provides strategic planning for the City's technology infrastructure as part of the City's overall technology strategic plan.
- Oversees the development and maintenance of the Information Technology disaster recovery plan.
- Manages vendor and outsourcing relationships involving the planning, operations, or support of the City's technology infrastructure.
- Conducts special studies, prepares reports, and makes presentations to City Council and public and private sector organizations regarding technology issues.
- Responsible for developing, managing, and overseeing long-range planning and annual budgeting for the City’s technology infrastructure, including forecasting capital needs, prioritizing investments, and ensuring alignment with organizational goals and fiscal constraints.
Directly supervises employees involved in network engineering, network security, server and data center planning and operations, end-user support, and service desk operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Minimum Education and Experience Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree from four-year college or university with major work in Computer Science, Computer Engineering, Management Information Systems, or related discipline; at least five years of experience managing WAN and LAN/PC technicians or network engineers/planners; experience in WAN and LAN design and planning, project management, preparing project proposals and budgets; or equivalent combination of education and experience.
Additional Requirements
Must have an acceptable driving record based on City of Lynchburg driving criteria.
Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.
CISM or CISSP in addition to ITIL desired.
The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.
- Employees in full-time positions are eligible for the following benefits:
- Medical, dental, and vision coverage
- Retirement through the Virginia Retirement System (VRS); the City’s contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
- Life insurance at no cost to the employee
- Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
- Eligibility for parental leave and tuition assistance
- Paid Time Off
- Employees in hourly and part-time positions may be eligible for benefits depending on the position
Additional information about City benefits can be found on our website and in the Employment Policies & Procedures
01
Describe your experience in the supervision and management of technology teams.
02
Describe your experience in planning for the support of the operation of local and wide area networks, data centers, and telephony services.
03
Describe a major technology project you have led to successful completion, its business purpose, and its realized goals.
04
What do you think are the most important leadership qualities in an information technology leader, in order to be successful in working across a variety of business disciplines and agencies, with varying service needs and business objectives?
05
DMV Release Notice: This position requires a valid driver's license and acceptable driving history. I hereby certify that I have read the DMV Record Release Notice, and give the City permission to obtain my Virginia driving record.
- Yes
- No
- I do not currently possess a Virginia Driver's License
If you answered in the above question that you currently possess a Virginia Driver's License, please provide your License Number.
07
(Current Out-of-State applicants and applicants who have had an Out-of-State Drivers License at any time in the last 3 years): I agree to provide, WITHIN 2 WEEKS OF MY APPLICATION, a copy of my driving record from that state where I am currently licensed or have been licensed within the past 3 years. I will contact Human Resources within 2 weeks if I am unable to obtain my out of state driving record in that time. I understand that my application may not be considered for this position until I submit my out of state driving record. You can email this information to human.resources@lynchburgva.gov, or fax to 434-845-4304 or mail this information to Human Resources, 900 Church Street, Lynchburg VA 24504. Include the name of the position for which you are applying. If you have a driving record less than 30 days old you can upload as an attachment to your application.
- Agree to provide record within 2 weeks of application date
- Do not agree (I understand I will no longer be considered for this position if I disagree.)
- Not applicable (I have not had an Out-of-State Driver's License during the past 3 years.
If you answered yes to the above question, please provide the name of the State where your license was issued:
- Required Question