ELLEN TROUT ZOO - Part Time Zoo Interpreter

DESCRIPTION

This position plays a vital role in providing support for educational programs. Ensures a positive experience for zoo visitors while supporting the educational operations of the zoo. This position offers an opportunity to work in a dynamic environment, interact with diverse animal species, and contribute to the mission of wildlife conservation and education.

QUALIFICATIONS

• High school diploma or equivalent is required. Additional education or coursework in biology, zoology, or related fields is preferred.
• Must have a valid Driver's License and clean driving record at time of placement.
• Previous customer service or hospitality experience is preferred.
• Experience working with children, especially in a school or summer camp setting, is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of basic zoology, biology, and zoo-oriented conservation programs.
• Skill in excellent interpersonal communication, with the ability to interact courteously and effectively with diverse groups of visitors.
• Skill in making presentations before large or small groups.
• Skill in handling ambassador animals and basic animal care.
• Ability to maintain a strong attention to detail and the ability to perform tasks accurately and efficiently in a fast-paced environment.
• Ability to work independently with minimal supervision and as part of a team to accomplish shared goals.
• Ability to stand for extended periods, walk long distances, and work outdoors in various weather conditions.
• Ability to lift and carry up to 50 pounds and perform manual labor tasks as needed.

MAJOR DUTIES

• Assists Full time Zoo Interpreter in planning, developing, and teaching education programs.
• Provides educational behind the scenes tours to promote the zoo, conservation, and other environmental items. Information provided during tours is to be timely, accurate, and appropriate for the audience.
• Assists Full time Zoo Interpreter in planning and executing special events at the Zoo
• Provides basic animal care for the education animal collection.
• Greets visitors, provides information about zoo exhibits, programs, and events, and assists with wayfinding to enhance the visitor experience.
• Monitors visitor behavior and enforces zoo rules and safety guidelines to ensure a safe and enjoyable experience for all guests.
• Responds to guest inquiries, concerns, and emergencies promptly and courteously, and escalates issues to zoo management as needed.
• Assists with special events, educational programs, and outreach activities by providing logistical support, staffing information booths, and facilitating guest interactions.
• Other duties as assigned.