Utility System Analyst

Summary

Under minimal supervision, responsible for the planning, functional design, and implementation of the Customer Information System (CIS) and all applications integrating with the host system.

Essential Functions

• Develop, document, and maintain application configuration for the Customer Information System and other related applications interacting with the host system;
• Assist in the monitoring of system middleware;
• Conduct performance analysis and reviews of programs, systems, and the environment as part of an on-going system and network optimization process.
• Responsible for the collection and analysis of data for various departments throughout the City as well as open record requests;
• Conduct interviews to analyze requirement for programs, systems, and automation solutions;
• Retrieve data material from the Customer Information and Billing System using various report writing tools: Oracle BI Publisher, SQL preferred;
• Ability to use Microsoft Office Products such as MS Word, Excel, Power Point & Access to draft and or compile data material;
• Understanding of XML, familiar with APIs;
• Open Service Requests to document application issues; make recommendations and communicate requirements to the software vendor;
• Responsible for thorough testing of software applications for regularly scheduled code updates and emergency patches
• Troubleshoot batch related errors and provide input to Supervisory team for resolution;
• Perform related duties as required.

Qualifications

Completion of a Bachelor’s degree in Management Information Systems (MIS), Computer Information Systems (CIS) or a related field with an additional two years of increasingly responsible experience in maintaining computer applications configurations; or any combination of relevant education and experience which provides the following:

Knowledge and Abilities

Knowledge of;

• Management information systems and computer applications;
• Software for customer information and billing (Oracle CCS), Microsoft Office products, SQL, BI Publisher and Oracle data bases with the ability to retrieve data and analyze;
• Principles and practices of effective communication, both written and verbal;
• Cloud based and/or SaaS environments;

• Ability to setup and execute test scenarios to test software applications;
• Maintain appropriate documentation of issues to be resolved and test results obtained;
• Make definitive decisions regarding application setup, system rules and validation to ensure effective business practices;
• Ability to understand and communicate technical release notes;

• Frequently stand and walk;
• Frequently lift and carry up to 20 pounds;
• Frequently flex upper trunk forward, while flexing partially at the knees;
• Frequently push or pull objects;
• Frequently reach above, at, or below shoulder height;
• Continuously talk, see, and hear;
• Continuously sit for extended periods of time.