What are the responsibilities and job description for the End User Support Technician position at City of Lubbock, TX?
Summary
Provides technical support for laptops, PCs, mobile devices, printers and peripherals to restore service and deliver solutions to meet user requirements for all employees of the City of Lubbock.
Essential Functions
- Reviews and prioritizes user requests for service and support; schedules work;
- Installs and tests computers and equipment, peripherals and software. Installs and configures printers;
- Installs, repairs, and troubleshoots PC's, Printers, Electronic Technology peripherals as dictated by everyday business needs;
- Resolves help desk issues for users;
- Evaluates new hardware and software to determine functionality and compatibility with existing configurations.
Additional Duties:
- Executes routine computer repairs and installation;
- Performs related work as assigned.
Knowledge and Abilities
Knowledge of:
- IBM-compatible workstations.
Ability to:
- Communicate effectively orally and in writing;
- Work effectively in a dynamic, fast paced environment, meet deadlines;
-
Plan and organize personal workload, coordinate with co-workers as a team
member; -
Analyze environment, determine requirement alternatives, and make
recommendations resulting in a network product solution or implementation
fully satisfying end-user work needs; - Establish and maintain effective working relationships with end users.
Physical Requirements:
- Frequently lift and carry up to 10 pounds.
- Occasionally lift and carry up to 50 pounds.
- Frequently bend and kneel during the shift.
- Frequently push and pull objects.
- Frequently flex upper trunk forward at the waist and partially at the knees.
- Frequently rotate upper trunk to the left or right while sitting or standing.
- Place arms above, at, and below shoulder height.