What are the responsibilities and job description for the Customer Service Representative (Municipal Court) position at City of Lubbock, TX?
Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.
ESSENTIAL FUNCTIONS:
- Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need;
- Obtain necessary information to process service request or resolve problem; prepare service order or other paperwork; may dispatch order to crews;
- Accept payments and maintain receipts;
- Provide information to citizens; explain policies and procedures;
- Prepare and maintain records using computer or other office equipment;
- Deal with customers regarding delinquent accounts, set up payment schedule based upon established procedures;
- Promote the sale of electric and solid waste services;
- Investigate high bills;
- Process bank drafts and deposits as necessary;
- Perform related duties as required.
QUALIFICATIONS:
Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following:
KNOWLEDGE AND ABILITIES:
Knowledge of:
- Customer service techniques, basic office procedures.
- Deal effectively with others in a courteous manner;
- Prepare and maintain accurate records;
- Speak in a clear, concise manner;
- Operate a variety of office equipment;
- Apply and calculate various rate schedules;
- Operate a personal computer.
- Frequently stand and walk.
- Frequently flex upper trunk forward.
- Frequently lift up to 10 pounds.
- Occasionally carry up to 10 pounds.
- Frequently push and pull objects.
- Frequently flex upper trunk forward, partial flexing of knees.
- Frequently flex upper trunk forward while sitting or standing.
- Frequently reach above, at, or below shoulder height.
- Continuously talk, see, and hear.
Salary : $27,602 - $0
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