Recreation Reservation Specialist

Description

Manages and coordinates all reservations and scheduling related to the City’s recreation facilities, athletic fields, pavilions, parks and special events; provides clerical and administrative support to the department; ensures the accurate processing of facility reservations; assists the public with program and rental inquiries; helps maintain efficient and organized facility operations; and performs other related duties as required.

Examples of Duties

• Coordinates and processes reservations for recreation centers, athletic fields, pavilions, parks and special event spaces.
• Maintains and updates facility reservation calendars and databases to ensure scheduling accuracy and prevent conflicts.
• Prepares and issues permits, contracts, invoices and other related reservation documentation.
• Responds to public inquiries regarding facility availability, rental policies, recreation programs and event scheduling.
• Provides exceptional customer service to residents, organizations and event planners.
• Assists in addressing and resolving customer concerns, scheduling conflicts or complaints.
• Performs clerical tasks such as data entry, filing, recordkeeping, answering the phones and report generation related to facility reservations and departmental operations.
• Compiles and reconciles reservation revenues; prepares daily deposits and monitors income reports.
• Coordinates billing, invoicing, and payment tracking for facility rentals and special events.
• Assists in planning, organizing and implementing special events and recreation activities hosted by the City.
• Coordinates with maintenance and recreation staff to ensure facilities are properly prepared and equipped for scheduled activities, tournaments or events.
• Monitors facility conditions and reports maintenance or custodial needs to appropriate staff.
• Assists in ensuring recreation facilities, parks and equipment are safe, clean and ready for public use.
• May perform light custodial or setup tasks such as arranging tables, chairs or sports equipment, as needed for events.
• Coordinates the purchase of office and program supplies; monitors and maintains inventory levels for reservation operations.
• Provides support in training or coordinating the work of part-time or seasonal staff assisting with facility operations and events.
• Attends departmental meetings and training as required.
• Performs other related duties as assigned or required.

Minimum Requirements

Education and Experience:
High School Diploma or equivalent, and two years’ experience in office administration, customer service or facility scheduling is required OR an equivalent combination of education and experience. Associate’s degree in recreation administration, business or a related field is preferred.
Required Licenses or Certifications:

• First Aid/CPR and National Incident Management System (NIMS) ISC Certifications are required within one year of employment.
• Must possess a valid Texas Driver’s License.

Physical Demands/Work Environment

• Work is performed in and around municipal recreation facilities.
• Subject to sitting, standing, walking, bending, reaching, kneeling, crouching, crawling, climbing ladders, and lifting of objects up to 50 pounds.
• Exposure to variable weather conditions, water, machinery with moving parts, hazardous chemicals, and infectious diseases, blood borne pathogens, bodily fluids, and potentially irate members of the public is involved.

All full-time employees receive: 15 vacation days 11 paid holidays 15 sick days Retirement Plan (Texas Municipal Retirement System) with a two to one match Paid Health/Dental/Life Insurance Cafeteria Plan Emergency Leave Longevity Pay Free employee health clinic Tuition reimbursement