Salesforce Administrator

MUST APPLY ONLINE AT LONGMONTCOLORADO.GOV/JOBS

20250157 Salesforce Administrator

CLOSING DATE: Open Until Filled

Department: Strategic Integration

Division: Office of Data & Analytics

Hiring Range: $9,108- $10,120/month

Monday – Friday, 8:00am – 5:00pm Occasional evenings or weekends. Remote and schedule flexibility with supervisor approval.

Regular Full-time with Benefits

Benefits include: Medical, Dental, Vision, Flex Spending, Defined Benefit Pension Plan, 401(a) Money Purchase Plan, Life & Survivor, Term Life & AD&D, Long Term Disability, Bereavement, Jury & Witness Duty, FMLA, Military Leave, Parental and Caregiver Leave, Sick, Vacation at start of employment, Holiday pay, EAP, Tuition Assistance.

Other benefits: Optional, employee elected, voluntary benefits are available.

Open Until Filled positions may close without advance notice. To be considered, please apply as soon as possible.

Definition:

The Salesforce Administrator is responsible for supporting design and implementation for our new Salesforce Data Cloud CRM and Case Management systems along with managing and optimizing our operational Salesforce Marketing Cloud instance. Work includes vendor design review, feature testing, user and license management, support, training and system upgrades. They ensure effective utilization of Salesforce tools and collaborate with stakeholders to meet organizational requirements and goals. The position is responsible for the application security process, user set-up, role and privilege definition. Must be able to analyze complex processes, work in cooperation with subject matter experts, identify areas for improvement and recommend solutions.

Principal Duties:

· Act as key member of Salesforce Data Cloud CRM development team, translating city needs into Salesforce requirements for vendor build. Provide input to designated architect on overall Salesforce ecosystem design and management. Support development of staff best practices to ensure appropriate use of Salesforce systems.

· Provide hands-on support (applying patches. routine maintenance. and upgrades) and troubleshooting (error tracking and resolution) of a variety of business applications to preserve and continuously improve the stability and availability of the Salesforce platform. This requires the understanding of information technology infrastructure components like databases, networks, workstations, servers, firewalls, cloud computing and data centers in order to be able to collaborate with IT system administrators.

· Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, and public groups

· Respond to and document user support tickets

· Identify and gather requirements from users and stakeholders. Works with business product owners and subject matter experts to define requirements around enhancements and defects. Ability to translate business requirements into Salesforce solutions.

· Manage Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports

· Manage and conduct Salesforce deployments between sandbox and production environments.

· Assist staff in the development of key performance indicators for dashboards, workflows, and workspace configuration for systems.

· Learns a variety of new software and enhancements and maintains current knowledge of trends, developments and products in the software field for the purpose of providing technical support to users, developing City applications, and informing department staff and management of trends to assist in decision making on hardware and software purchases and software development.

Working Environment:

Problem-solving skills, frequent reading, reasoning, customer contact, multiple concurrent tasks, and constant interruptions. Requires the ability to communicate effectively in English both orally and in writing. Work must be done while working closely with others including both co-workers and users. Frequent light lifting and carrying (up to 30 pounds.), pulling, pushing, reaching, walking, standing, and bending/stooping. Occasional sitting, climbing, twisting, kneeling, squatting, and driving. Periodic travel to other City departments.

Qualifications:

Any combination of education and experience equivalent to the completion of a bachelor’s degree from an accredited college or university with major coursework in computer science or a closely related field and three or more years of proven work experience as a Salesforce Administrator. Salesforce Administrator Certification required. Preferred Salesforce Certifications: Salesforce advanced administrator. Experience in performing Salesforce upgrades and ensuring successful integration.

We’re committed to building a team that reflects the diversity of the communities we serve. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications, and encourages all candidates to apply and help us achieve our goal of creating an inclusive and equitable workplace.

Selection

The selection process will include complete job description review, personal interview, background investigation, criminal background check, and substance screening.

DEADLINE: Open Until Filled

An ONLINE APPLICATION is required. This job is Open Until Filled. The online application process is available for this position on our website at www.longmontcolorado.gov/jobs. Resumes will be accepted in lieu of the full City Application; however, they must be submitted via the City application site for consideration. Open Until Filled positions may close without advance notice. To be considered, please apply as soon as possible. For more information, call (303) 651-8609.

The City of Longmont is an equal opportunity employer. The City affirms its commitment to diversity and to complying with all applicable federal, state, and local laws regarding nondiscrimination in employment. The City will not discriminate against any person in recruiting, examining, appointing, hiring, training, placement, termination, layoffs, recall, transfer, leave of absence, promoting, compensating, retaining, disciplining, or any other personnel action on the basis of age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, genetic information, marital status, veteran status, status with regard to public assistance, physical or mental disability, or any other characteristic protected by federal, state, or local law, except when any of these categories constitutes a bona fide occupational qualification (i.e., an actual qualification for performing a job). If you need special assistance in the selection process, please contact the Human Resources Department in advance to make arrangements.

AN EQUAL OPPORTUNITY EMPLOYER

ALL CITY OF LONGMONT FACILITIES ARE SMOKE FREE

Job Type: Full-time

Pay: $9,108.00 - $10,120.00 per month

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $9,108 - $10,120