Network Support Analyst

The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Objective & Safety/Security Sensitive Designation

JOB OBJECTIVE: To provide support of data, voice, video/digital signage, and wireless systems, and maintenance support for the computer network users of the Little Rock Convention & Visitors Bureau (LRCVB; to support core network hardware and software installations and changes under the guidance of the LRCVB Network Administrator, including, but not limited to; Wi-fi, digital signage, and security monitoring systems.

This is not a Safety-Sensitive Job for Purposes of the AR Medical Marijuana Amendment.

This position is not considered Essential Personnel under the LRCVB Inclement Weather policy.

Essential Functions

For a complete list of essential job functions, please click HERE.

Minimum Qualifications, Additional Requirements And Supervisory Responsibilities

These knowledge, skills, and abilities are usually, although not always, acquired through the completion of an Associate’s degree in Computer Science, Information Technology, Network Engineering or a related area, and three (3) years of related experience in maintaining network connected devices and systems or related area and three (3) years of experience in the maintenance and repair of voice and data communications (VoIP) networks, two (2) years of experience in IP addressing, TCP/IP, and Windows OS on work stations and servers with protocols for SIP and PRI trunks to include experience in the installation and maintenance of voice and data telecommunications equipment, systems, and servers or related field. Equivalent combinations of education, certification and experience will be considered.

Additional Requirements

Must be available to respond to emergency calls outside of normal working hours to include nights, weekends, and holidays, as required. This is a high-reliability position that will require routine monitoring and mitigation tasks for maximum network availability.

This position may require one or more of the following pre-employment screenings: drug and alcohol screening, or background investigation.

Preferred Requirements

Aruba Certified Mobility Professional or Expert (ACMP/X),

Aruba Certified Switching Professional or Expert (ACSP/X),

Aruba Certified Design Professional or Expert (ACDP/X),

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

Network Certification from the Computing Technology Industry Association (CompTIA)

Other internationally recognized network certifications.

Disclaimer

This document does not create an employment contract, implied or otherwise

Application Requirements

• Online applications only
• Applicant’s answers to supplemental questions will be used to screen for minimum qualifications electronically.
• Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate.
• List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications.
• All communication regarding application status will be sent to candidates via text message/ email address listed on account.
• You may check your NeoGov inbox to review all notices sent to the email address associated with your applications.
• Applicants may check application status for any position by logging into their account at or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.
  
  

LRCVB Benefits - Full-Time Employees Health Insurance – Cigna – Cost per pay period Base Plan – Emp only: $15.16; Emp Spouse: $267.78, Emp Child(ren): $221.85; Family: $474.48.

Buy-up 1 Plan: Emp only: $47.42; Emp Spouse: $335.54, Emp Child(ren): $283.15; Family: $571.27.

Buy-up 2 Plan: Emp only: $59.05; Emp Spouse: $359.95, Emp Child(ren): $305.24; Family: $606.14.

High Deductible Plan: Emp only: $410.00; Emp Spouse: $256.97, Emp Child(ren): $212.05; Family: $459.03.

Four (4) plans to choose from: Base Plan; Buy-up 1 Plan, Buy-up 2 Plan or High Deductible

• Base Plan: $3,000 deductible (in network), $40 co-pay for PCP - $70 co-pay for specialist; Prescription co-pays: $0, $20, $40, $80 copay, $200 Rx deductible for Tier 2, 3, 4
• Buy-up 1 Plan: $2,000 deductible (in network), $30 co-pay for PCP - $60 co-pay for specialist; Prescription co-pays: $15, $45, $70, $70 copay; no additional Rx deductible.
• Buy-up 2 Plan: $1,000 deductible (in network), $25 co-pay for PCP - $50 co-pay for specialist; Prescription co-pays: $15, $45, $70, $70 copay; no additional Rx deductible.
• High Deductible Plan: $2,500 deductible (in network), Prescriptions: Tier 1 10% after deductible; Tier 2 20% after deductible; Tier 3 30% after deductible; Tier 4 $80 co-pay after deductible
• Effective 1st of the month following 30 days of regular full-time employment
  
  

Dental Insurance – Emp: $0; Emp & Spouse: $11.45; Emp & Child: $15.99; Family: $30.39 per pay period

• Delta Dental - $50 deductible except for Preventative Services
• $0 deductible for Preventative Services
• Maximum of $1,000 annual benefit per person per calendar year
• Effective 1st of the month following 30 days of regular full-time employment
  
  

Vision Insurance – Emp: $4.02; Emp & Spouse: $7.64, Emp & Child: $8.24 and Family: $11.74 per pay period

• Delta Vision - $0 deductible – co-pays and allowances; $10 co-pay for well vision exam (once every 12 months) plus $20 co-pay for materials lenses & frames or contact lens fitting & evaluation
• $150 allowance for frames (once every 24 month frames/12 month lenses)
• Or – Contact Lens - $150 allowance for contacts
• Effective 1st of the month following 30 days of regular full-time employment
  
  

Life Insurance – LRCVB pays employee premium (dependent life not offered)

• 2 times annual salary rounded to the nearest thousands of coverage to a maximum of $350,000
• Effective 1st of the month following 30 days of regular full-time employment
  
  

Accidental Death and Dismemberment – LRCVB pays employee premium

• 2 times annual salary rounded to the nearest thousands of coverage
• Effective 1st of the month following 30 days of regular full-time employment
  
  

Long Term Disability – LRCVB pays employee premium

• Effective the first day of the month following 30 days of regular full-time employment.
  
  

Pension – Automatic enrollment, effective the first day of regular full-time employment

• Defined Benefits Plan: 4.5% employee contribution/9% employer contribution
• Vested after 5 years of service; Normal retirement age is 65.
  
  

Flexible Spending Account / Health Savings Account –

• Choose from FSA (with Base, Buy-up 1 or Buyup 2 Plans), HSA (with High Deductible Plan) or Dependent Care Expenses,
• FSA – can enroll at Open Enrollment after one year of service
• HSA – can enroll during initial enrollment period or at Open Enrollment
  
  

Deferred Compensation – Arkansas Diamond Plan - employee contribution only, no employer contribution.

Voluntary Supplement Coverage – AFLAC (accident, cancer, etc.) voluntary insurance for employee, spouse and/or child(ren); MASA – Medical Transport Solutions; Simple Will – available at open enrollment only; Voluntary additional Life and AD&D available for employees and dependents with One America or Transamerica

Tuition Assistance – $1,000 per semester, up to $3,000 per calendar year, available after 6 months of employment.

Paid Time Off (PTO) Leave Policy

Years of Service Accrued

per Pay Period

Yearly PTO Accrual

Max carryover

0 – 3 years

6.16

160.16

320

3 -10 years

7.70

200.20

320

10 – 20 years

8.62

224.12

320

20 years

10.16

264.16

320

Short Term Disability (STD) Leave Policy

Years of Service Accrued

per Pay Period

Yearly PTO Accrual

Max carryover

All

1.85

48.10

1000

Unused PTO hours in excess of the maximum will be transferred to STD account annually up to the maximum carryover for STD hours.

01

Are you willing to start at $56,971.20 annually?

• Yes
• No
  
  

02

Do you have an Associate's degree in Computer Science, Information Technology, Network Engineering or a related area?

• Yes
• No
  
  

03

Do you have at least three (3) years of related experience in maintaining network connected devices and systems?

• Yes
• No
  
  

04

If yes, please explain this experience. [Please ensure this information is included in your work history.] If not applicable, please enter N/A.

05

Do you have at least three (3) years of experience in the maintenance and repair of voice and data communications (VoIP) networks?

• Yes
• No
  
  

06

If yes, please explain this experience. [Please ensure this information is included in your work history.] If not applicable, please enter N/A.

07

Do you have at least two (2) years in experience with IP addressing, TCP/IP, and Windows OS on work stations/servers with protocols for SIP and PRI trunks to include experience in the installation and maintenance of voice and data telecommunications equipment, systems, and servers or related field?

• Yes
• No
  
  

08

If yes, please explain this experience. [Please ensure this information is included in your work history.] If not applicable, please enter N/A..

09

Are you willing and able to respond to emergency calls outside of normal working hours to include nights, weekends, and holidays, as required? *This is a high-reliability position that will require routine monitoring and mitigation tasks for maximum network availability.

• Yes
• No
  
  

10

How did you find out about this particular position?

• LRJobs.LittleRock.gov
• Facebook/Social Media
• Arkansas Business
• KARK4/FOX16 Social Media Live
• Newspaper (Arkansas Democrat Gazette or El Latino)
• City Employee
• Friend or relative who does not work for the City
• Internet Search Engine (Google, Yahoo, Bing)
• Career Builder/Indeed
• Government Jobs
• Indeed
• College/University Career Page
• Career Fair
• Virtual Job Fair
• Career Counselor (Military or Goodwill, Workforce)
• Re-entry Program (Community Programs)
• Department of Workforce Services
• Professional Association
• Other
• Required Question