What are the responsibilities and job description for the Technology Support Specialist I (City) position at City of Lincoln/Lancaster County?
At the City of Lincoln and Lancaster County Information Services Team is dedicated to delivering innovative solutions and exceptional service to our customers. We believe in fostering a culture of growth and development, where every team member has the opportunity to advance their career and reach their full potential.
We are currently seeking a Technology Support Specialist I to join our growing team. This position is a great opportunity to build IT customer service and technical skills in an environment with decades of experience. In this role, you will be providing technical assistance and support to our customers, ensuring systems run smoothly and efficiently.
Responsibilities:
- Respond to customer inquiries and provide timely technical support.
- Install, configure, and maintain Microsoft Windows computer systems and applications.
- Diagnose and resolve technical problems related to computer systems, software applications, and peripheral devices.
- Asset management – Checking in and documenting assets.
- Collaborate with senior team members on complex technical issues.
- Follow up with customers to ensure that technical issues have been resolved to their satisfaction.
Desirable Knowledge, Abilities & Skills/Desirable Training & Experience:
- Basic knowledge of networking principles and operating systems.
- The ability to communicate technical information effectively to non-technical employees.
- Customer-service focus.
- Hands-on problem-solving ability.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Experience with Microsoft 365 and Intune a plus but not required.
- Ability to lift up to 50 pounds.
- Valid driver's license
- Associate’s degree in computer science or related field and six months experience in the use of computer equipment; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.
Why Join Us?
- Career Growth: We invest in our employees’ future. You’ll have access to training programs and certifications to help you grow and advance in your career.
- Professional Development: Continuous learning is encouraged. We offer opportunities to develop skills and stay updated with the latest technologies.
- Supportive Environment: Work with a team of experienced professionals who are committed to your success.
- Competitive Compensation: We offer a competitive salary with an excellent benefits package.
Salary : $31 - $39