What are the responsibilities and job description for the Customer Service Specialist position at City of Leesburg?
Customer Service Specialist
Type: Full-Time
Salary/Pay Rate: $21.14 per hour
***All interested applicants MUST complete an employment application in order to be considered for the position**Apply online at www.leesburgflorida.gov ***Submitting your resume on really will not be accepted in lieu of an application***
The purpose of the class is to service new or existing customer accounts. The class is responsible for providing utility account information, processing utility service requests, issuing work orders, reading and recording meter information, and maintaining files and records. The class works within a general outline of work to be performed; develops work methods and sequences under general supervision. Requires a high school diploma or GED equivalent; and a minimum of two (2) years of prior customer service experience in public or business administration or related subject, or an equivalent combination of training and experience, which provides the required knowledge, skills, and abilities necessary for satisfactory job performance. Must have experience with Microsoft Office®™© applications, data entry, proficient keyboarding skills, and operation of 10-key calculator, telephone etiquette and ability to handle difficult situations with assisting customers, problem solving and multitasking. Requires experience with cash handling. Experience working in a utility or municipal environment preferred. Prior experience with HTE NaviLine preferred. Mathematical skills required. Must possess a valid Florida driver’s license and satisfactory driving record as a condition of initial and continued employment. Special skills or equipment certification may be required.
***All interested applicants MUST complete an employment application in order to be considered for the position**Apply online at www.leesburgflorida.gov ***Submitting your resume on really will not be accepted in lieu of an application***
Job Type: Full-time
Pay: From $21.14 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Leesburg, FL 34748 (Preferred)
Ability to Relocate:
- Leesburg, FL 34748: Relocate before starting work (Preferred)
Work Location: In person
Salary : $21