What are the responsibilities and job description for the COMMUNITY SERVICE TECHNICIAN position at City of Lawrence?
Summary:
The Community Service Technician is responsible for receiving, documenting, and completing police reports submitted by citizens via telephone or in person. This position serves as a primary point of contact for community members seeking assistance, information, or referrals related to police services. The Technician provides professional and efficient support to the Lawrence Police Department’s Operations Division by ensuring accurate report documentation, delivering excellent customer service, and facilitating effective communication between the public and department personnel.
Responsibilities:
Two (2) years of responsible experience in meeting and dealing with the public.
High school diploma or GED. Possession of an appropriate, valid driver's license.
Benefit Information:
Health/Dental/Vision/Life Insurance: Various coverage levels available; FREE Well Care Clinic through LMH; other wellness benefits/perks
Caregiver Leave – 12 weeks paid leave
Paid Time Off: 12 Vacation days, 12 Sick days accrued per year; 2 days Personal Leave, 10 Paid Holidays
Retirement: Kansas Public Employees Retirement System (KPERS)
The Community Service Technician is responsible for receiving, documenting, and completing police reports submitted by citizens via telephone or in person. This position serves as a primary point of contact for community members seeking assistance, information, or referrals related to police services. The Technician provides professional and efficient support to the Lawrence Police Department’s Operations Division by ensuring accurate report documentation, delivering excellent customer service, and facilitating effective communication between the public and department personnel.
Responsibilities:
- Functions as a point of contact for citizens requesting assistance or information at the Investigations and Training Center, the Law Enforcement Center, or those referred by telephone.
- Responds to internal and external inquiries in a courteous and professional manner. Provides information within the area of assignment.
- Refers citizens to the appropriate department personnel, and in the case of citizens wishing to make a police report, determines whether criteria exist to handle the report or call for a commissioned police officer.
- Obtains necessary information to make thorough and complete police reports in conformity with departmental procedure.
- Operates a variety of office equipment including copiers, facsimile machines, and computers.
Two (2) years of responsible experience in meeting and dealing with the public.
High school diploma or GED. Possession of an appropriate, valid driver's license.
Benefit Information:
Health/Dental/Vision/Life Insurance: Various coverage levels available; FREE Well Care Clinic through LMH; other wellness benefits/perks
Caregiver Leave – 12 weeks paid leave
Paid Time Off: 12 Vacation days, 12 Sick days accrued per year; 2 days Personal Leave, 10 Paid Holidays
Retirement: Kansas Public Employees Retirement System (KPERS)