Cashier Teller I, (B271810-2), 203, Tax

Job Description

Provides customer service in person, via phone, or email; processes and receives payments; calculates charges.

Essential Functions/ Job Competencies/ Physical Requirements

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Processes payments, reviews accounts, and runs reports.
• Obtains and records customer information in system.
• Provides customer service by answering question and addressing concerns, in person, on the phone, or via email.
• Performs related work as required.
  
  

Knowledge Of

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

• Knowledge of arithmetic (addition, subtraction, multiplication, division).
• Knowledge of handling cash in excess of 10,000 on a daily basis.
• Knowledge of balancing a cash drawer.
• Knowledge of handling office equipment to include a 10-key calculator, scanner, money counter and copier.
• Knowledge of general office procedures and methods including computing skills and data entry skill set.
• Knowledge of City Ordinances.
  
  

Skills And Abilities

• Skill in cash handling of cash, coins, checks, debit/credit cards with a high level of accuracy.
• Skills in cash drawer reconciliation and proper documentation of all transactions.
• Skills in organization and time management.
• Skills in performing a variety of duties, often changing form one task to another of a different nature in a fast-paced environment while maintaining accuracy.
• Skills of good communication including clear speaking, active listening, appropriate tone depending on audience and situation, show empathy and use positive non-verbal cues and choose words that convey compassion and respect.
• Ability to perform quick mental math.
• Ability to maintain confidentiality of accounts and be trustworthy when handling sensitive account information.
• Ability to follow directions, adhere to privacy laws and comply with City of Laredo and Tax Department policies.
• Ability to rotate work locations at City Hall and City Hall Annex.
• Ability to communicate clearly and effectively both orally and in writing in English and Spanish.
• Ability to be friendly and approachable.
• Ability to establish and maintain effective working relationships and having team-oriented mindset.
• Ability to meet schedules and deadlines of work.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to demonstrates strong communication skills, including clear and articulate speaking, active listening, and using an appropriate tone based on the situation.
• Ability to shows empathy, uses positive non-verbal cues, and chooses words that convey compassion and respect.
  
  

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
  
  

Work Environment Locations Position will require the employee to work in the following types of work environments

Never

• Street environment (near moving traffic)
• Construction site
• Confined space
  
  

Seldom

• Vehicles
• Warehouse environment
  
  

Sometimes

• Outdoor environment
  
  

Often

• Office or similar indoor environment
  
  

Exposures Position will require the employee to be exposed to the following environmental elements

Never

• Extreme cold (below 32 degrees)
• Extreme heat (above 100 degrees)
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85 decibels such as heavy trucks, jack hammers, construction)
• Other: (LED Televisions at City Hall Annex, Irate Customers, Children crying)
  
  

Frequently

• ICommunicable diseases
• Other: (LED Televisions at City Hall Annex, Irate Customers, Children crying)
  
  

Travel Position will require the employee to travel

Never

• National travel
• International travel
  
  

Seldom

• Regional travel
  
  

Sometimes

• Local travel
  
  

Minimum Qualifications

• High School diploma or G.E.D. equivalency.
• At least one (1) year of experience in bank telling, payment processing, cash handling, or customer service.
• At least two (2) years of cash handling experience of collections in excess of $10,000 per day.
  
  

Foreign Education

• Applicants who have completed education outside of the United States must submit a foreign credential evaluation completed by a professional credential evaluation agency that is a member of the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). The evaluation must verify the U.S. equivalency of the degree and identify the comparable U.S. degree level. Applicants are responsible for obtaining and submitting the required evaluation documentation.
  
  

Note: The City of Laredo is not responsible for any fees associated with obtaining a foreign credential evaluation or educational equivalency documentation.

Valid Licenses and Certifications

Required Licenses Or Certifications

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
  
  

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled test or interview.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.

The City of Laredo provides a benefit compensation package that includes the following for all Full-time regular employees:

• 10 days of paid vacation per year
• 6 1/2 days sick leave per year
• Pension plan
• 16 paid Holidays
• Paid health*
• Dental plan*
• Life insurance*
  
  

*30 day waiting period

For a full description of our benefits, please visit our website at: www.cityoflaredohr.com under Employee Benefits

01

Are you a current regular full-time or part-time City of Laredo employee?

• I am a full-time City of Laredo employee
• I am a part-time City of Laredo
• I am not a full-time or part-time City of Laredo employee
  
  

02

What is your highest level of education?

• Some High School
• High School Diploma or G.E.D. recognized by the Texas Education Agency or a regional accrediting agency
• 30 completed college hours (credits) from an accredited college or university
• 60 completed college hours (credits) from an accredited college or university
• Associate's Degree from an accredited college or university
• Bachelor's Degree from an accredited college or university
• Master's Degree from an accredited college or university
• PhD from an accredited college or university
• Juris Doctor from an accredited college or university
• Other Post Graduate Degree from an accredited college or university
• None of the above
  
  

03

Do you have at least (1) year experience in bank telling, payment processing, cash handling, or customer service ?

• Yes
• No
  
  

04

From the experience you provided on your application, list the name of the agencies you performed bank telling, payment processing, cash handling, or customer service experience with: Note: Do not answer this question with "See Resume" or "See Application". Doing so will automatically disqualify your application from the process.]

05

Do you have two (2) years cash handling experience in collections in excess of $10,000 per day?

• Yes
• No
  
  

06

From the experience you provided on your application, list the name of the agencies you performed two (2) years of cash handling experience of collections in excess of $10,000 per day: Note: Do not answer this question with "See Resume" or "See Application". Doing so will automatically disqualify your application from the process.]

07

Supplemental questions are considered part of your official application. Failure to complete all sections of your application, including the "Driver License", "Education", "Work Experience", "Certifications and Licenses" (if applicable), and "Agency-Wide Questions" will result in your application not being processed. Please complete the City’s application to include all current and previous work history, relevant education, and any license(s)/certification information that may be required. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. Any misrepresentation will result in your disqualification for employment consideration.

• I have read and understand the above information
• I have read and do not understand the above information. I will contact the Human Resources Department for further explanation at (956) 791-7480.
• Required Question