• Acting lead dispatcher on a shift.
• Training Dispatcher I employees.
• Operate radio, automated telephone and computer-aided dispatch (CAD) systems to receive and transmit non-emergency and emergency calls from the public.
• Evaluate, prioritize and sequence incoming information and determine number and type of units to send to an incident; determine nature and priority of calls and/or transfers calls to the appropriate agency.
• Dispatch police personnel and equipment to incidents according to established procedures.
• Maintain radio contact with police units on assignments; notifies other departments of needed support services.
• Monitor the status of police units and their locations.
• Monitor radio frequencies for mutual aid.
• Keep appropriate supervisory personnel informed of the situation and dispatches additional personnel and equipment as directed.
• Notify other jurisdictions when necessary.
• Respond to field unit requests via radio or telephone for information, tow truck, paramedic/fire department, animal control and notification of hospitals or other law enforcement agencies.
• Perform inquiries via CLETS, DOJ, National Crime Information Center, FBI, Stolen Vehicle Systems.
• Receive, enter and relay situational information such as suspect descriptions, location updates and other responders in the area to field units.
• Notify other agencies and departments by telephone or radio in order to coordinate activities.
• Testify in court as necessary.
• Enter, maintain, retrieve, and interpret data in police department computer systems (e.g., Computer Aided Dispatch and Records Management System).
• May perform emergency call out dispatch duties for several municipal entities, such as Public Works, Code Enforcement, Parking Enforcement, etc.
• Collaborate with other emergency service agencies, such as Sheriff’s Department, fire and medical personnel, to facilitate efficient emergency response operations.
• Perform related administrative /clerical work as needed.
• May work on a rotating schedule, which may include nights, weekends, holidays, and overtime as needed to ensure 24/7 coverage.

The duties listed above are not intended to be all-inclusive. An employee may also perform other related duties as assigned by their immediate supervisor. This position is considered non-exempt.

Supervisory Responsibilities:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Possession of a Peace Officer’s Standards and Training (POST) Basic Public Safety Dispatcher Certificate.
• Possession of a Peace Officer's Standards and Training (POST) Communications Training Officer Certification, preferred.
• Minimum of four (4) years of continuous dispatcher experience with a POST-certified law enforcement agency.
• JDIC experience preferred.
• CAD experience preferred.
• Records experience desired.
• Strong communication skills, both written and verbal.
• Ability to handle high-stress situations calmly and efficiently.
• Proficient computer skills and the ability to learn and use specialized dispatch software.
• Ability to operate radio equipment and speak English in a clear and understandable manner.
• Knowledge of law enforcement procedures and protocols (training will be provided).
• Excellent multitasking and decision-making abilities.
• Ability to work effectively in a team and follow departmental policies and procedures.
• Must pass the LPD Dispatcher Test.
• Must pass a comprehensive background check and drug screening.
• Must pass a psych evaluation and/or polygraph.
• Must pass a medical evaluation.

Special Requirements

Successful completion of the state-mandated CLETS training program as required by the California State Department of Justice within six months of date of employment and ongoing maintenance of CLETS certification.

Must have a California POST Basic Public Safety Dispatcher Certificate.

Available to work a flexible schedule, which may include nights, weekends, holidays, and overtime if needed.

Public Safety Dispatchers are required to satisfactorily complete a minimum of 24 hours of POST-qualifying Continuing Professional Training (CPT) every two years, based on the statewide CPT anniversary date.

Completion of equivalent in-service training may be accepted to satisfy this requirement, when applicable.

• Understanding and practicing confidentiality.
• Exhibiting sound critical thinking and decision-making capabilities, even in time sensitive situations.
• Professional, Integrity, and ethics – displaying honesty, adherence to principles, and personal accountability.
• Adaptability in a fast-paced and, at times, stressful environment.
• Customer-focused attitude with the ability to engage internal and external customers effectively.
• Ability to multi-task while maintaining detailed and accurate work products.
• Strong technical capabilities including use of electronic hardware and computer software.
• Collaborative and team-oriented attitude including willingness to be flexible with scheduling, training, and assisting where needed to achieve departmental goals.
• Value diversity – appreciating the benefits of varied backgrounds and cultures in and outside of the workplace.