Cashier Service Clerk

Provides customer-centered service to customers by the routine receipt and disbursement of cash and assisting customers with basic inquiries into account balances and researching payment discrepancies.

• Processes payments from the public either in person or by mail for real estate and other taxes, utilities, trash and recycling, and other bills using a computerized billing collection system. 
• Assures accuracy through daily reconciliation between cash and computerized transaction totals.
• Processes insufficiently funded (NSF) checks and other items returned from the banks in a manner to assure debt recovery and initiates appropriate computer entries.
• Research payment discrepancies using the City’s computerized billing system and the actual cash.
• Organizes daily cashier work by opening safe; setting up cash drawer at workstation; balancing each day’s work; preparing daily summaries, and bank deposits.
• Provides account balance and payment information in response to customer inquiries, and other analysis work as necessary.
• Performs data entry of handwritten parking violations.
• Provides back up to the Mail & Print Clerk and the Data Processing Clerk.

• Graduation from High School or completion of a GED with additional formal training/course in data processing is required.
• At least two (2) years’ experiences in the receipt and disbursement of cash or one (1) year experience operating a computerized collection system is required.

• Proven knowledge and proficiency in computer terminal entry systems is required.
• Proven proficiency in knowledge, understanding and use of the Microsoft (or similar) suite of tools (Word, and Excel, Outlook, or Lotus Notes) is required.
• Proven proficiency in performing basic math calculations including addition, subtraction, division and multiplication is required.
• Proven ability to work well under pressure and to maintain positive interactions is required. 
• Proven ability to multi-task in a fast-paced environment is required.
• Proven ability to read, write, speak and comprehend English is required. 
• Proven ability to work as part of a team and to collaborate successfully with others is required. 
• Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required.
• Proven ability to maintain simple and accurate records.
• Proven ability to exhibit customer-centered behaviors and to focus on customer needs is required.
• Proven ability to commit to excellence in service and to continuous improvement is required. 

Licenses and Certificates

• Possession of a valid Pennsylvania State Driver’s License is required.

Environmental Conditions

• Works indoors and outdoors, with or without, heat and/or air conditioning.

• Indoors, environmentally controlled.
• Outdoors, exposure to inclement weather and extreme temperatures.
• Outdoors, exposure to noise and pollution.

 
Safety Equipment Used or Needed

• None

 
Comments

• Requires dealing with angry or upset individuals on an occasional basis.

• Requires occasional repetitive lifting of up to 25 lbs.
• Job requires occasional walking, squatting, bending, kneeling, reaching, climbing, or crawling for up to eight (8) hours a day.
• Works around motorized or moving equipment and machinery.
• Requires using a keyboard and telephone 90% of the time.
• Requires work in a typical office setting with computer and telephone answering.
• This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class.  It is not intended as a complete list of specific duties and responsibilities.

Salary : $22