What are the responsibilities and job description for the Customer Service Supervisor position at City of Lafayette Colorado?
About the City
Lafayette has an inescapable small-town feeling that provides a sense of belonging and connection. Whether it’s eclectic Old Town, distinctive neighborhoods, or unique arts and outdoors spaces, the City has a warmth and character all its own, offering a unique vibe and spirit. Lafayette has appeared on numerous national lists of top places to live and safely raise a family.
We are a full-service City, which means services are provided directly to our community such as Police, Fire, Public Works, Economic Development, Parks and Recreation, Library and Community Arts Center. These types of services offer employment opportunities for a wide array of interests. The City’s mission is to recruit, develop and retain a diverse, well-qualified and professional workforce that reflects the unique personality of the community we serve.
City Provided Benefits:
TYPICAL QUALIFICATIONS:
KNOWLEDGE: Modern office practices, procedures, and equipment, including a computer. Knowledge of customer relations techniques, i.e., fostering a positive attitude, maintaining a courteous, helpful, and professional demeanor. Principles and procedures of record keeping; ability to apply basic mathematical principles. Motivating, coaching, and holding team members accountable.
SKILL: Demonstrated proficiency in operating equipment essential to assigned job functions. Exhibits exceptional customer service skills and effectively manages conflict. Possesses strong communication abilities, both verbal and written.
ABILITY: Ability to effectively serve the public and handle stressful situations; follow both verbal and written instructions, and issue clear, concise verbal and/or written instructions and communicate to supervisors in both verbal and written forms. Ability to perform multiple tasks at relatively the same time; remain detail-oriented; analyze situations thoroughly, identify potential problems, and find effective solutions. Ability to tactfully and courteously interact with the public while answering technical questions and handling challenging complaints; perform general clerical work involving the use of independent judgment and personal initiative.
TRAINING: High school diploma or equivalent
EXPERIENCE: Previous work in a similar customer service environment; previous work leading or managing part-time staff, previous operation of a digital point-of-sale system and cash handling, or any equivalent combination of training and experience that provides evidence that the applicant possesses the required knowledge, skills, and abilities.
ESSENTIAL FUNCTIONS: The following duties are illustrative only and are not intended to be all-inclusive:
CPR/AED/First Aid certification or the ability to obtain one within 90 days.
Please ensure your application is complete and submitted prior to 11:59 pm on November 23, 2025, to be considered. Incomplete applications will be withdrawn from the process.
Lafayette has an inescapable small-town feeling that provides a sense of belonging and connection. Whether it’s eclectic Old Town, distinctive neighborhoods, or unique arts and outdoors spaces, the City has a warmth and character all its own, offering a unique vibe and spirit. Lafayette has appeared on numerous national lists of top places to live and safely raise a family.
We are a full-service City, which means services are provided directly to our community such as Police, Fire, Public Works, Economic Development, Parks and Recreation, Library and Community Arts Center. These types of services offer employment opportunities for a wide array of interests. The City’s mission is to recruit, develop and retain a diverse, well-qualified and professional workforce that reflects the unique personality of the community we serve.
City Provided Benefits:
- Employee Assistance Program (free counseling, travel assistance, legal aid, etc)
- Bilingual Pay
- Deferred Compensation and Roth Options
- Identity Theft Program
- Recreation Center Pass
- Wellness Punch Card (50 punches per year to use at golf course, waterpark, etc)
TYPICAL QUALIFICATIONS:
KNOWLEDGE: Modern office practices, procedures, and equipment, including a computer. Knowledge of customer relations techniques, i.e., fostering a positive attitude, maintaining a courteous, helpful, and professional demeanor. Principles and procedures of record keeping; ability to apply basic mathematical principles. Motivating, coaching, and holding team members accountable.
SKILL: Demonstrated proficiency in operating equipment essential to assigned job functions. Exhibits exceptional customer service skills and effectively manages conflict. Possesses strong communication abilities, both verbal and written.
ABILITY: Ability to effectively serve the public and handle stressful situations; follow both verbal and written instructions, and issue clear, concise verbal and/or written instructions and communicate to supervisors in both verbal and written forms. Ability to perform multiple tasks at relatively the same time; remain detail-oriented; analyze situations thoroughly, identify potential problems, and find effective solutions. Ability to tactfully and courteously interact with the public while answering technical questions and handling challenging complaints; perform general clerical work involving the use of independent judgment and personal initiative.
TRAINING: High school diploma or equivalent
EXPERIENCE: Previous work in a similar customer service environment; previous work leading or managing part-time staff, previous operation of a digital point-of-sale system and cash handling, or any equivalent combination of training and experience that provides evidence that the applicant possesses the required knowledge, skills, and abilities.
ESSENTIAL FUNCTIONS: The following duties are illustrative only and are not intended to be all-inclusive:
- Guest Services: Ensure members and guests feel valued by responding to their needs and feedback with care and urgency. Works collaboratively with team members in guest Services, programming, and aquatics to resolve issues and maintain clear, friendly communication across all touchpoints, including phone systems and in-person interactions. Remains informed and knowledgeable on all recreation programs and community events.
- Financial Management/Cash Handling: Performs end-of-shift drawer reconciliation, balancing collected revenues and identifying any discrepancies. Serves as cashier when needed and exemplifies integrity and professionalism, setting the standard for proper cash-handling procedures.
- Safety and Security: Oversees facility security, including access control, policy enforcement, and regular monitoring of facility operations. Responsible for opening and closing the facility. Prepares and maintains required documentation, including accident and incident reports. Takes proactive safety measures by anticipating and mitigating potential hazards and responds promptly and effectively to emergencies.
- Facilities: Conducts regular inspections of the facility to ensure a clean, safe, and well-maintained environment for all activities and events. Reports maintenance and repair needs through the appropriate channels and applications. Coordinates and supports room setups and teardowns.
- Leadership: Oversees the daily operations of guest services staff, ensuring staff strive to provide the highest service quality. Fosters a positive and collaborative team environment through effective training, coaching, and ongoing support. Serves as the manager on duty in the absence of senior professional staff.
CPR/AED/First Aid certification or the ability to obtain one within 90 days.
Please ensure your application is complete and submitted prior to 11:59 pm on November 23, 2025, to be considered. Incomplete applications will be withdrawn from the process.