Information Technology Analyst

Position Summary

The City of La Mesa invites Information Technology professionals to apply for the position of Information Technology Analyst. The ideal candidate is a knowledge worker with in-depth knowledge of Information Technology analysis, administration, and troubleshooting. Experience with a Public or Government Agency and/or Public Safety Agency is highly desired.

This position is onsite Monday-Thursday, 7:30 a.m. to 5:30 p.m. and 7:30 a.m. to 4:30 p.m. every other Friday. City Hall is closed on alternate Fridays.

Future Salary Increases

• July 2026 – 5.0% increase to base pay
• July 2027 – 5.0% increase to base pay
  
  

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Specifications

To perform a variety of professional, technical, and analytical duties related to the support of the City's computer network, hardware and telecommunications systems; provide support for system and network management, configuration, security, resource monitoring, reporting, and troubleshooting; provide recommendations, support and assistance to the Information Systems Manager and City users; perform maintenance and configuration of computer workstations, printers, hubs, switches, routers, and other computer peripherals; and perform related work as required.

This class is distinguished from the Information Systems Manager by the Manager's full management and supervisory authority in planning, organizing, and directing the full scope of operations within the division.

Positions at the Information Technology Analyst level are expected to perform the full range of routine and complex tasks required of the Information Technology division in order to ensure operation of the City's hardware and software systems in a safe and secure manner. Positions at this level are distinguished from the Information Systems Specialists I/II by the performance of the full range of duties as assigned, applying well developed technical and analytical knowledge, the use of tact, discretion, independent judgment and initiative. Positions at this level are fully aware of the operating procedures and policies of the work unit.

Key Responsibilities

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices .

• Perform a variety of complex systems analysis in the design, implementation and maintenance of information systems and supporting computer hardware and software applications.
• Repair, maintain and troubleshoot local area network(s), wide area network(s) and data, audio and video communications systems.
• Configure, administer, maintain and update the City's computers and servers, including hardware and software installation.
• Install, integrate, administer, and maintain a variety of computer operating systems; conduct system performance analysis and tuning; and install and maintain system software.
• Perform database administration and management; setup and maintenance of database environments; maintain database security and user access; troubleshoot and resolve database related problems to ensure data integrity; research and analyze new systems and database developments.
• Provide backup and recoverability capabilities by monitoring, testing, backing up, and restoring system and database backups on servers.
• Investigate, analyze and resolve network-related problems; resolve compatibility issues; recommend and implement improvements and automated solutions; analyze system problem logs; take corrective action to resolve problems.
• Perform system maintenance activities on various systems; monitors system disks for space; maintains system security; resets user passwords; grants or revokes system access.
• Provide support in the operation of the City's telephone and voice mail systems.
• May provide introductory training and re-training for staff on all technology/communications systems at the City; train users on software applications through both individual and group training; conduct regular training workshops for major enterprise applications.
• Research and recommend purchases; obtain quotes; create purchase orders; review invoices for accuracy.
• Interface with City vendors and contractors to resolve problems and research products.
• Respond to requests from users regarding system operations or hardware and software problems; provide solutions to operational problems or refer users to appropriate staff member.
• Coordinate onsite installation, integration, testing, and servicing performed by outside consultants, contractors, and public agencies.
• Operate a variety of equipment including printers, tape units and communication equipment.
• Monitor and respond to the Information Technology help line and work order system.
• Perform related duties as required.
  
  

Knowledge, Skills, And Abilities

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge Of

• Knowledge of the principles of computer system operations and peripheral components including systems analysis.
• Principles and practices of computer systems configuration, administration, security, maintenance, operation, and troubleshooting.
• Setup, operation, and maintenance of PCs and servers in a LAN/WAN/wireless environment, including installation, troubleshooting, and repair of components.
• Operation, configuration, and troubleshooting of networking components connecting offices via T1 lines and fiber optic systems, especially administration and management of highly segmented TCP/IP environments.
• Operating system principles, microcomputer hardware, application software, and website development.
• Principles and practices of computer science and information systems.
• Principles and practices of network technology.
• Theory and design of information technology.
• Administration of websites and web-based applications.
• Audiovisual and multimedia equipment, operations, setup, configuration, integration, and troubleshooting.
• Database principles and concepts.
• Principles and practices of database administration and maintenance.
• SQL programming language and other database tools.
• Telephone, data and voicemail systems.
• Common administration and troubleshooting of printers, disk drives, and other network communication equipment, such as hubs, switches, and routers.
• Common and specific information systems methods, principles, and practices as they relate to municipal management information systems operations.
• Pertinent federal, state, and local laws and regulations as they relate to information systems management in a municipal organization.
• Techniques and practices in utilizing standard applications software including word processing, database, telecommunication, and spreadsheet software.
• Equipment, operations, and terminology related to information systems.
• Information systems troubleshooting methodology and procedures.
• Research techniques, methodology, and procedures.
• Modern communication devices and components including current trends and development in the field of computer technology.
• Occupational hazards and standard safety practices necessary in the area of computer operations.
• Technical report writing practices and procedures.
• Principles of business letter writing and report preparation.
• Modern office practices, methods, computer equipment, and computer applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
  
  

Skills And Abilities To

• Install, evaluate, test, configure, maintain, and troubleshoot a variety of operating systems and supporting hardware/software.
• Identify and troubleshoot complex computer and network problems and implement solutions.
• Ability to perform a variety of functions in the operation and maintenance of a variety of voice and computer systems hardware and software.
• Implement repairs, system changes and enhancements with low user visibility.
• Perform diagnostic checks and take appropriate corrective action.
• Design and implement new or revised systems and procedures for the automation of information processing.
• Collect, analyze, and interpret procedures and data; develop sound conclusions, recommendations, and solutions.
• Read, interpret, and apply information from complex technical publications, manuals, and other documents.
• Prepare clear, concise, and accurate documentation, user procedures, reports of work performed, and other written material.
• Analyze and assess the technology needs of City departments.
• Evaluate new technology and serve in an advisory capacity to supervisors and managers.
• Instruct users in the use of City computer systems.
• Work effectively as a member of a team and independently.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner with or without direction.
• Organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications and programs.
• Understand and follow oral and written instructions.
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
  
  

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training

Equivalent to a bachelor’s degree from an accredited college or university with major course work in computer science, information systems or a related field.

Note

• Additional qualifying experience may be substituted for education lacked on a year-for-year basis. One year of full-time experience = 30 semester/45 quarter college level units.
  
  

Experience

At least four years of increasingly responsible experience in the operation, maintenance and support of wide or local area networks. Experience in local government is desirable.

License Or Certificates

Certification in one or more technical or application support areas such as network administration and management, telephone systems, internet and/or database administration is desirable.

Possession of an appropriate, valid driver's license.

Examination Process

Interested candidates must submit an online application and supplemental questionnaire by the closing deadline of Sunday, January 11, 2025, at 11:59 p.m. “See Attached,” or “See Resume” is not an acceptable response for a supplemental question that requires a written answer and may result in disqualification. Please include a cover letter and resume. Onlycandidates whose qualifications most closely meet the needs of the City will be invited to participate in the examination process for this position. The examination process may consist of any of the following components: appraisal interview and practical skills assessment. The examination process for this recruitment is scheduled to begin the week of February 2, 2026.

NOTE: Employment is contingent upon successful completion of a pre-employment medical evaluation, and may include drug screen, polygraph, psychological evaluation, and a thorough background investigation.

The City of La Mesa is an Equal Opportunity and Americans with Disabilities Act compliant employer. The City values veterans and transitioning military. All qualified candidates and veterans are welcome to apply.