What are the responsibilities and job description for the Customer Service Representative position at City of Kings Mountain?
CUSTOMER SERVICE REPRESENTATIVE
General Definition And Conditions Of Work
Performs intermediate clerical and intermediate administrative work involving the collection of funds for utility bills, deposit, fees and other revenues; does related work as required. Work is performed under the regular supervision of the Billing Manager Assistant.
Essential Functions/Typical Tasks
Maintaining records and files; receiving, validating, receipting and recording monies collected; assisting customers with service requests and complaints.
Prepares financial and statistical reports and maintains files as required.
Receives payments for utility bills, deposits and other payments and issues receipts.
Receives and processes mail payments.
Prepares service orders for field crews regarding utility action.
Processes customer service applications for new accounts and/or transfer or closing of accounts.
Participates in in-house collection processes for utility deposits, guarantor balances, balances due from property owners and returned checks.
Participates in utility nonpayment disconnections.
Maintains receipt files.
Answers incoming calls, assists customers with service request and complaints.
Maintains payment extension forms, prepares data for collection agency.
Prepares bank deposits.
Balances cash drawer against receipts and maintains records of all deposits.
Collection and mailing of privilege licenses.
Responds to inquiries made by the general public who uses the city services.
Maintains service application, service work orders, and miscellaneous office files.
Assists the director with other collections and billing processes;
Performs related tasks as required.
Knowledge, Skills And Abilities
Working knowledge of the City policies, rules, and regulations regarding utility billing and maintenance; skill in the use of standard office and billing equipment including a personal computer, calculator, typewriter, and other related office equipment; working knowledge of standard operating practices involved in modern office operation and serving the public. Must have the ability to deal with the public in a tactful and effective manner; create and maintain accurate records, reports, and files in support of a customer oriented operation; to perform arithmetic computations with speed and accuracy; to type accurately at a reasonable rate of speed; to communicate effectively in oral and in written form; to establish and maintain an effective working relationship with supervisors, employees, and the general public; and follow oral and written instructions and procedures.
Physical Requirements
This is sedentary work requiring the exertion of up to 20 pounds of force occasionally, and/or 10 pounds of force frequently and a negligible amount of force frequently or constantly to move objects; work requires standing, walking, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.
Education And Experience
Graduation from high school and some work experience in an office environment with public contact and cashiering duties; or an equivalent combination of education and experience.
General Definition And Conditions Of Work
Performs intermediate clerical and intermediate administrative work involving the collection of funds for utility bills, deposit, fees and other revenues; does related work as required. Work is performed under the regular supervision of the Billing Manager Assistant.
Essential Functions/Typical Tasks
Maintaining records and files; receiving, validating, receipting and recording monies collected; assisting customers with service requests and complaints.
Prepares financial and statistical reports and maintains files as required.
Receives payments for utility bills, deposits and other payments and issues receipts.
Receives and processes mail payments.
Prepares service orders for field crews regarding utility action.
Processes customer service applications for new accounts and/or transfer or closing of accounts.
Participates in in-house collection processes for utility deposits, guarantor balances, balances due from property owners and returned checks.
Participates in utility nonpayment disconnections.
Maintains receipt files.
Answers incoming calls, assists customers with service request and complaints.
Maintains payment extension forms, prepares data for collection agency.
Prepares bank deposits.
Balances cash drawer against receipts and maintains records of all deposits.
Collection and mailing of privilege licenses.
Responds to inquiries made by the general public who uses the city services.
Maintains service application, service work orders, and miscellaneous office files.
Assists the director with other collections and billing processes;
Performs related tasks as required.
Knowledge, Skills And Abilities
Working knowledge of the City policies, rules, and regulations regarding utility billing and maintenance; skill in the use of standard office and billing equipment including a personal computer, calculator, typewriter, and other related office equipment; working knowledge of standard operating practices involved in modern office operation and serving the public. Must have the ability to deal with the public in a tactful and effective manner; create and maintain accurate records, reports, and files in support of a customer oriented operation; to perform arithmetic computations with speed and accuracy; to type accurately at a reasonable rate of speed; to communicate effectively in oral and in written form; to establish and maintain an effective working relationship with supervisors, employees, and the general public; and follow oral and written instructions and procedures.
Physical Requirements
This is sedentary work requiring the exertion of up to 20 pounds of force occasionally, and/or 10 pounds of force frequently and a negligible amount of force frequently or constantly to move objects; work requires standing, walking, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.
Education And Experience
Graduation from high school and some work experience in an office environment with public contact and cashiering duties; or an equivalent combination of education and experience.