What are the responsibilities and job description for the Neighborhood Services Officer position at City Of Kingman?
CITY OF KINGMAN
NEIGHBORHOOD SERVICES OFFICER
DEVELOPMENT SERVICES
Learn More About Our Benefits & Wellness Incentives
We’re looking for a Neighborhood Services Officer to enforce City Council-adopted codes and ordinances. In this role, you’ll help
investigate City code violations related to junk and litter, public nuisances, land use, and other violations affecting the health, safety, welfare, and quality of life of the public. This role is responsible for decision-making requiring discretion, judgment, and familiarity with laws, codes, ordinances, regulations, and standards. The selected individual is required to perform without direct supervision and to exercise independent judgment in meeting both routine and complex situations. This position reports to the Building Safety & Neighborhood Services Manager.
About You
You are interested in a career in code enforcement and are committed to serving the community with integrity, professionalism, and sound judgment. You are able to work independently, communicate effectively, and remain composed in high-stress situations. We’re looking for someone who is an effective communicator, detail-oriented, and comfortable navigating complex situations while maintaining strong professional relationships.
College coursework or training in supervisory skills or public relations preferred.
Special Requirements
Investigation of Complaints/Reporting (35%): You will conduct field investigations to identify violations of City codes and regulations. Mediate disputes and negotiate compliance solutions with property owners. Research ownership records and case histories to document findings. Maintain detailed inspection files, photographic evidence, and statistical reports using various investigative tools and software.
Court Preparation (10%): You will prepare and present evidence for civil and criminal proceedings, including case histories and photographic documentation. Testify in court and at hearings as a City representative. Attend community meetings to address code violations and quality-of-life concerns.
Customer Service & Coordination (15%): You will maintain professional relationships with citizens, civic leaders, and government agencies using high-level tact and discretion. Interpret codes and regulations for the public and works resourcefully to achieve compliance in hardship cases. Coordinate with city, county, and state departments and negotiates vendor contracts for property clean-up and demolition.
Work Environment
The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Commitment to Safety and Wellness
It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes.
Be Part of Something Great - Build Your Future in Kingman
The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River.
With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive.
For more information about the City of Kingman, please see our Open Finance Portal, Choose Kingman Economic Development page and our Go Kingman tourism page for more information.
NEIGHBORHOOD SERVICES OFFICER
DEVELOPMENT SERVICES
Learn More About Our Benefits & Wellness Incentives
We’re looking for a Neighborhood Services Officer to enforce City Council-adopted codes and ordinances. In this role, you’ll help
investigate City code violations related to junk and litter, public nuisances, land use, and other violations affecting the health, safety, welfare, and quality of life of the public. This role is responsible for decision-making requiring discretion, judgment, and familiarity with laws, codes, ordinances, regulations, and standards. The selected individual is required to perform without direct supervision and to exercise independent judgment in meeting both routine and complex situations. This position reports to the Building Safety & Neighborhood Services Manager.
About You
You are interested in a career in code enforcement and are committed to serving the community with integrity, professionalism, and sound judgment. You are able to work independently, communicate effectively, and remain composed in high-stress situations. We’re looking for someone who is an effective communicator, detail-oriented, and comfortable navigating complex situations while maintaining strong professional relationships.
- High school diploma or GED with an equivalent combination of education and experience sufficient to perform the essential duties of the position
- A minimum of one (1) year experience in municipal code enforcement or inspection work, or
- Equivalent experience with enforcement of policies, procedures, rules, and/or regulations preferred.
- OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work.
College coursework or training in supervisory skills or public relations preferred.
Special Requirements
- Possession of a valid Arizona resident driver’s license
- Ability to become TOC level C Certifie
- Ability to pass background check
Investigation of Complaints/Reporting (35%): You will conduct field investigations to identify violations of City codes and regulations. Mediate disputes and negotiate compliance solutions with property owners. Research ownership records and case histories to document findings. Maintain detailed inspection files, photographic evidence, and statistical reports using various investigative tools and software.
Court Preparation (10%): You will prepare and present evidence for civil and criminal proceedings, including case histories and photographic documentation. Testify in court and at hearings as a City representative. Attend community meetings to address code violations and quality-of-life concerns.
Customer Service & Coordination (15%): You will maintain professional relationships with citizens, civic leaders, and government agencies using high-level tact and discretion. Interpret codes and regulations for the public and works resourcefully to achieve compliance in hardship cases. Coordinate with city, county, and state departments and negotiates vendor contracts for property clean-up and demolition.
Work Environment
The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Commitment to Safety and Wellness
It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes.
Be Part of Something Great - Build Your Future in Kingman
The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River.
With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive.
For more information about the City of Kingman, please see our Open Finance Portal, Choose Kingman Economic Development page and our Go Kingman tourism page for more information.