Utility Customer Service Coordinator

Job Summary: Responsible for the collection of payments of all utility accounts. This position will ensure accurate collection, record keeping and account maintenance; developing analyses and reports, updates and maintain standard operating procedures for Utilities Billing Department. 40 hours per week, Monday–Friday

Duties/Responsibilities: Responsible for ensuring accurate accounting of all utility collections on a monthly basis.

Duties may include, but are not necessarily limited to:

Processes in house, mail, ACH, and online payments and issues receipts; accounts for monies received and balances transactions.

Make bank deposits, balances receipts and cash registers daily, prepare end of month recap report, and other records and accounts. Help prepare monthly billings statement for mailing.

Assists customers in opening new water service accounts; records; takes application information for new customer accounts.

Greets visitors and answers telephone to respond to routine questions, provides general information, and maintains positive public relations. Resolves routine billing issues and coordinates with other City personnel to resolve issues.

Stays up-to-date on payment options available to customers and promotes options in order to reduce cost for both the customer and the City of Kenton.

Monitors and processes delinquent accounts to initiate collection procedures; communicate with customers in arrears to arrange special payment schedules within city policy and procedure; sends shut-off notices and prepares shut-off work orders for service representative; prepares and processes bills for shut-offs and final readings.

Records customer address changes into computer system; mails notices to customers informing them of new due dates, if needed.

Maintains strict confidentiality of sensitive financial, customer, and City information in accordance with City policies and applicable regulations.

All other duties as assigned by Supervisor.

Education and Experience: An equivalent combination of education, training, and experience may be considered. High school diploma or GED, with bookkeeping and customer service experience. Minimum three years of full-time experience in a utility or similar public-contact environment involving billing and account maintenance preferred. Must meet bonding requirements. Experience with Microsoft Excel and Office applications required; SSI software experience preferred.

Required Skills/Abilities: Knowledge of city water services, billing procedures, standard office practices, basic math, and bookkeeping. Ability to accurately maintain financial records, balance accounts, organize files, and operate office equipment and spreadsheet software. Must demonstrate sound judgment, effective communication, strong customer service skills, and the ability to maintain positive working relationships with staff, officials, and the public.

Benefits include health, dental, and vision insurance; Ohio Public Employees Retirement System (OPERS); and Employee Assistance Program (EAP).

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• If a bill is $42.75 and a customer pays $50.00, how much change is due?
• If a payment of $120.00 is applied to a $100.00 bill, what is the credit balance?

Work Location: In person

Salary : $18 - $20