What are the responsibilities and job description for the Administrative Assistant Senior, Health position at City of Kenosha?
JOB REQUIREMENTS: Kenosha County is seeking a bilingual Administrative
Assistant Senior who brings energy, professionalism, and precision to
every interaction. In this role, you\'ll support smooth clinic
operations, serve as a reliable point of contact, and provide bilingual
support to Spanish-speaking community members. If you bring strong
attention to detail and take pride in delivering exceptional service,
this is your opportunity to make a meaningful impact. This
Administrative Assistant Senior, reporting to the Public Health Nurse
Clinic Supervisor, is primarily responsible for higher-level office
administration and customer service for the Public Health Clinic. This
position provides a broad variety of projects and tasks internally as
well as in collaboration with community partners, aiding and supporting
with a variety of complex administrative duties which may include
confidential and sensitive matters. Duties include: Primarily
responsible for providing administrative and reception support for the
Public Health Clinic Serve as first point of contact for Public Health
visitors and clients; greet guests, assess needs, answer general
inquiries, and direct individuals to the appropriate program or unit
Utilize bilingual fluency to communicate effectively with clients,
ensuring accurate information exchange Answer questions regarding
programs and provide forms, applications, and other relevant information
Monitor lobby activity and maintain a welcoming environment Collaborate
with program managers and staff to support workflows, track requests,
and smooth operations across all Public Health teams Contribute to
identifying opportunities to streamline administrative processes and
improve client flow and service delivery Answer community calls,
schedule appointments, make follow-up calls, and retrieve messages;
respond to emails and web form requests Register and check-in all
clients Enter data and create reports in physical case files,
spreadsheets, and in the electronic medical records system Assist
clients with enrollment for various state assistance programs Collect
service fees in alignment with fee schedule Manage inventory of clinic
supplies including ordering, stocking, and expiration audits Monitor and
record vaccine refrigerator and freezer temperatures; promptly notify
management of any concerns or equipment issues Collect and label
laboratory specimens including urine collection for drug and alcohol
testing Assist with offsite mobile missions in a variety of capacities;
infrequent travel may be required Ensure adherence and compliance to the
policies and procedures of the federal Health Insurance Portability and
Accountability Act (HIPAA) regarding protected health information
Compile and prepare a variety of reports and records Participate in
divisional orientation, training, and staff development functions
Coordinate with various external organizations and staff and translation
service Participate in community outreach activities such as
distributing program brochures, retrieving client referrals as delegated
by supervisor, and mobile clinics Perform other duties as required or
assigned Join our team today and help make a difference! \*\*\*\*\*
OTHER EXPERIENCE AND QUALIFICATIONS: Experience Previous administrative
Work Experience With Clerical And Customer Service Responsibilities
required Bilingual fluency (English and Spanish) required Previous work
experience in a health care or clinic setting preferred Success Factors
Knowledge of: Commonly performed patient care procedures Basic marketing
and social media usage and implementation Governmental
department/division work and activities Policies and procedures specific
to public health County divisions and County resources Skill in: Extreme
organization and multi-tasking with multiple daily distractions Accurate
and efficient typing for data entry, drafting professional
correspondence and reports, and ot er relevant job responsibilities
Critical thinking, systems thinking, analytical and problem-solving, as
well as sound judgement Strong oral and written communication Microsoft
Office including Word, Excel, Outlook, Access, Teams Basic internet and
computer usage Ability to: Effectively interact with sensitivity with
persons from diverse cultural, socioeconomic, educational, racial,
ethnic, and professional backgrounds, and persons of all ages, gender
identities, sexual orientations, and lifestyles Effectively plan,
organize, and manage competing priorities and challenges under pressure
Engage, establish, and maintain collaborative partnerships with
multi-cultural/multi-disciplinary staff, management, community partners,
and the public Maintain confidentiality and serve the public with
honesty and integrity Operate with a high degree of flexibility,
initiative, attention to detail, and commitment Thrive in a fast-paced,
robust organization Remain professional and courteous at all times,
especially in high pressure situations Effectively work in a team
environment that promotes customer satisfaction as well as independently
to meet deadlines Work respectfully in a diverse and inclusive
Environment Other Job Requirements Reliable Transportation For Periodic
offsite events Occasional weekend and evening work Ability to perform
other work as required or assigned including but not limited to a 24/7
response during a public health emergency Physical Demands The physical
demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
Disabilities To Perform The Essential Functions. The Position May
involve light physical demands, such as exerting up to 25 pounds of
force occasionally, and up to 10 pounds of force frequently \*\*\*\*\*
APPLICATION INSTRUCTIONS: Other: To see the complete job description and
to apply for this position, please visit our website,
www.kenoshacountywi.gov/jobs, and click the \"View Open Jobs\" button.
Applications must be submitted no later than Wednesday, May 27, 2026, at
12:00 noon. Apply Online: www.kenoshacountywi.gov/jobs
Assistant Senior who brings energy, professionalism, and precision to
every interaction. In this role, you\'ll support smooth clinic
operations, serve as a reliable point of contact, and provide bilingual
support to Spanish-speaking community members. If you bring strong
attention to detail and take pride in delivering exceptional service,
this is your opportunity to make a meaningful impact. This
Administrative Assistant Senior, reporting to the Public Health Nurse
Clinic Supervisor, is primarily responsible for higher-level office
administration and customer service for the Public Health Clinic. This
position provides a broad variety of projects and tasks internally as
well as in collaboration with community partners, aiding and supporting
with a variety of complex administrative duties which may include
confidential and sensitive matters. Duties include: Primarily
responsible for providing administrative and reception support for the
Public Health Clinic Serve as first point of contact for Public Health
visitors and clients; greet guests, assess needs, answer general
inquiries, and direct individuals to the appropriate program or unit
Utilize bilingual fluency to communicate effectively with clients,
ensuring accurate information exchange Answer questions regarding
programs and provide forms, applications, and other relevant information
Monitor lobby activity and maintain a welcoming environment Collaborate
with program managers and staff to support workflows, track requests,
and smooth operations across all Public Health teams Contribute to
identifying opportunities to streamline administrative processes and
improve client flow and service delivery Answer community calls,
schedule appointments, make follow-up calls, and retrieve messages;
respond to emails and web form requests Register and check-in all
clients Enter data and create reports in physical case files,
spreadsheets, and in the electronic medical records system Assist
clients with enrollment for various state assistance programs Collect
service fees in alignment with fee schedule Manage inventory of clinic
supplies including ordering, stocking, and expiration audits Monitor and
record vaccine refrigerator and freezer temperatures; promptly notify
management of any concerns or equipment issues Collect and label
laboratory specimens including urine collection for drug and alcohol
testing Assist with offsite mobile missions in a variety of capacities;
infrequent travel may be required Ensure adherence and compliance to the
policies and procedures of the federal Health Insurance Portability and
Accountability Act (HIPAA) regarding protected health information
Compile and prepare a variety of reports and records Participate in
divisional orientation, training, and staff development functions
Coordinate with various external organizations and staff and translation
service Participate in community outreach activities such as
distributing program brochures, retrieving client referrals as delegated
by supervisor, and mobile clinics Perform other duties as required or
assigned Join our team today and help make a difference! \*\*\*\*\*
OTHER EXPERIENCE AND QUALIFICATIONS: Experience Previous administrative
Work Experience With Clerical And Customer Service Responsibilities
required Bilingual fluency (English and Spanish) required Previous work
experience in a health care or clinic setting preferred Success Factors
Knowledge of: Commonly performed patient care procedures Basic marketing
and social media usage and implementation Governmental
department/division work and activities Policies and procedures specific
to public health County divisions and County resources Skill in: Extreme
organization and multi-tasking with multiple daily distractions Accurate
and efficient typing for data entry, drafting professional
correspondence and reports, and ot er relevant job responsibilities
Critical thinking, systems thinking, analytical and problem-solving, as
well as sound judgement Strong oral and written communication Microsoft
Office including Word, Excel, Outlook, Access, Teams Basic internet and
computer usage Ability to: Effectively interact with sensitivity with
persons from diverse cultural, socioeconomic, educational, racial,
ethnic, and professional backgrounds, and persons of all ages, gender
identities, sexual orientations, and lifestyles Effectively plan,
organize, and manage competing priorities and challenges under pressure
Engage, establish, and maintain collaborative partnerships with
multi-cultural/multi-disciplinary staff, management, community partners,
and the public Maintain confidentiality and serve the public with
honesty and integrity Operate with a high degree of flexibility,
initiative, attention to detail, and commitment Thrive in a fast-paced,
robust organization Remain professional and courteous at all times,
especially in high pressure situations Effectively work in a team
environment that promotes customer satisfaction as well as independently
to meet deadlines Work respectfully in a diverse and inclusive
Environment Other Job Requirements Reliable Transportation For Periodic
offsite events Occasional weekend and evening work Ability to perform
other work as required or assigned including but not limited to a 24/7
response during a public health emergency Physical Demands The physical
demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
Disabilities To Perform The Essential Functions. The Position May
involve light physical demands, such as exerting up to 25 pounds of
force occasionally, and up to 10 pounds of force frequently \*\*\*\*\*
APPLICATION INSTRUCTIONS: Other: To see the complete job description and
to apply for this position, please visit our website,
www.kenoshacountywi.gov/jobs, and click the \"View Open Jobs\" button.
Applications must be submitted no later than Wednesday, May 27, 2026, at
12:00 noon. Apply Online: www.kenoshacountywi.gov/jobs