What are the responsibilities and job description for the Help Desk/Network Technician position at City of Kenosha, WI?
Salary : $54,696.00 - $81,528.00 Annually
Location : Kenosha, WI
Job Type: Regular - Full Time
Job Number: 20260466
Department: City Administration
Opening Date: 04/17/2026
Closing Date: 5/3/2026 11:59 PM Central
General Overview of Position
The City of Kenosha's Information Technology department is a fast-evolving and collaborative environment. IT serves City departments as their innovation partner and technical troubleshooter. The department also serves as a strategic resource as a change agent for new technologies and process efficiencies.
This position provides first-line support and technical assistance to computer users by answering questions or resolving computer problems in person, by telephone, in writing, or by email. Work involves the analysis and resolution of reported problems, creating user training guides, and coordinating user training. This position works under the general direction of the City's Director of Information Technology.
Example of Duties & Responsibilities
This position is responsible for a department with a wide range of directives and activities. Therefore, the essential duties and responsibilities reflect the priorities of this position in the specific areas of administration, leadership, management, and communication as follows:
Requirements
Education, Training and Experience Requirements:
Knowledge, Skill and Ability Requirements:
Tasks are regularly performed where exposure to dust, dirt, heat, cold, noise, fumes, odors, vibrations, wetness, humidity, and temperature changes is probable, often in confined spaces where there may be a risk of electrical shock.
Sensory Requirements:
Tasks require color perception and discrimination, including close vision and the ability to adjust focus.
Method of Selection
Applicant's education, training, and experience will be analyzed. Written, oral, proficiency and/or other exams may be given to determine if the applicant has the necessary knowledge, skills, and abilities. An appointment will be made in accordance with City policy, and the Civil Service Ordinance Rules and Regulations. Applicants will be required to pass a motor vehicle record review and criminal background check.
Why the City of Kenosha?
We offer a full benefit package, annual pay increases, generous paid time off and employee and community engagement opportunities for general full-time employees!
The City of Kenosha is taking on many exciting projects in the areas of large scale developments and technological advancements to keep Kenosha the vibrant and growing community we love -- Join us!
Most positions are included in a 17 step compensation plan. Most employees receive annual salary increases of 2.5% based on the current compensation plan. Additional across-the-board pay increases may occur annually.
Insurance
The City offers a high deductible health plan (HDHP) to eligible employees and their qualifying dependent(s) as of the first of the month following 30 days of full-time employment. All employees are required to pay a five percent (5%) monthly health insurance premium, which will be waived if the employee participates in an annual Health Risk Appraisal (HRA). Employees and qualifying dependents are responsible for any deductibles, co-payments, or other out-of-pocket costs associated with care received under the provisions of the plan(s).
The City offers dental insurance to eligible employees as of the first of the month following 30 days of full-time employment. There are two options for Dental Insurance: CarePlus (Dental Associates) and Delta Dental. CarePlus (Dental Associates) monthly premiums are paid for by the City. Employees are responsible for monthly premiums if enrolling in Delta Dental. Only one dental plan may be selected if enrolling.
The City offers vision insurance to eligible employees as of the first of the month following 30 days of full-time employment. This plan provides benefits (after applicable co-pay) including a comprehensive exam, eye glasses with standard single vision, etc.
The City holds an open enrollment period each calendar year. If the employee waives coverage of health and/or dental insurance upon hire, they must experience a qualifying life event as prescribed by the Plan's summary plan description in order to enroll for either health or dental insurance at any other time during the plan year. Employees who do not experience a qualifying life event must wait for the open enrollment period to elect coverage. Insurance benefits are subject to unilateral changes by the City.
We participate in the This is a pension plan. We match the employee contribution amount monthly for general employees. The current contribution rate for general and teacher employees can be found
Term group life insurance coverage is provided to employees who participate in the WRS through the The premium for Basic Plan coverage is paid by the City for active employees.
Employees may elect to defer part of their income into a 457(b) retirement plan through , or the
Employees enjoy numerous types of paid time off.
Employees earn up to 12 days of sick leave per year. Sick leave can be carried over year after year & never expires during employment.
Paid Vacation - available for use on January 1 each year! (pro-rated your first year of employment)
Years of Service Days/Hours per Year
Less than 1 year 12 days (96 hours)
After 1-5 years 15 days (120 hours)
After 6-10 years 17 days (136 hours)
After 11-15 years 19 days (152 hours)
After 16-20 years 21 days (160 hours)
After 20 years 25 days (200 hours)
Employees may carry over eighty (80) hours of unused vacation leave into the next calendar year.
We observe 12 paid holidays & additional paid floating holidays!
New Year's Day Independence Day (July 4th) Christmas Eve Day
Martin Luther King, Jr. Day Labor Day Christmas Day
Friday before Easter Thanksgiving Day New Year's Eve Day
Memorial Day Day after Thanksgiving
Juneteenth
Employees receive at least two (2) paid floating holidays per year. Holiday observance schedule may vary by department.
Duty-Related Death Benefit
One year's salary is paid to the named beneficiary of an eligible employee who is killed in the line of duty.
Health and Wellness Clinic - Employees (and covered spouses) who elect health insurance coverage and complete the annual HRA may utilize the City's onsite Health and Wellness Clinic, which is staffed by a Nurse Practitioner and Registered Nurse. Services provided by the Clinic may be subject to a co-payment, as prescribed by City policy and IRS guidelines.
Health Savings Account - The health insurance plan offered by the City qualifies for a Health Savings Account (HSA) as defined by the IRS. Johnson Bank has waived the fees normally associated with opening and maintaining an HSA for all City employees who are enrolled in a qualifying insurance plan. Payroll deduction (pre-taxed) is only available to those employees who hold their HSA with Johnson Bank. Enrollment for this benefit is administered by the Finance Department.
Critical Illness, Accident & Universal Life/Long-Term Care Insurances - Supplemental policies for Critical Illness, Accident and Life/Long-Term Care Insurance are offered to current eligible employees during the City's annual open enrollment period.
Tuition Reimbursement Program - Regular full-time employees who have completed their probationary period may be reimbursed for 80% of tuition up to $3,000 per calendar year for satisfactory completion (a grade of "B" or greater) of approved courses through an accredited institution in the pursuance of an Associate, Bachelor or Master Degree. Please refer to the City's Personnel Policies and Regulations for program information.
*Benefit offerings are based on eligibility, reviewed annually and are subject to change.
01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal.
02
A person is not qualified for initial employment ONLY if the person would be immediately supervised by a relative. For purposes of this rule, "Relative" includes any member of your immediate household or any person whose relationship by blood or marriage is as close as or closer than first cousin, grandpare...
Location : Kenosha, WI
Job Type: Regular - Full Time
Job Number: 20260466
Department: City Administration
Opening Date: 04/17/2026
Closing Date: 5/3/2026 11:59 PM Central
General Overview of Position
The City of Kenosha's Information Technology department is a fast-evolving and collaborative environment. IT serves City departments as their innovation partner and technical troubleshooter. The department also serves as a strategic resource as a change agent for new technologies and process efficiencies.
This position provides first-line support and technical assistance to computer users by answering questions or resolving computer problems in person, by telephone, in writing, or by email. Work involves the analysis and resolution of reported problems, creating user training guides, and coordinating user training. This position works under the general direction of the City's Director of Information Technology.
Example of Duties & Responsibilities
This position is responsible for a department with a wide range of directives and activities. Therefore, the essential duties and responsibilities reflect the priorities of this position in the specific areas of administration, leadership, management, and communication as follows:
- Ensures systems and networks are functional through observation, monitoring, and a specific routine
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Ensures customer needs are met and documented properly
- Answers help desk inquiries via telephones and email regarding computer software or hardware operations
- Installs, modifies, and repairs computer hardware and software
- Installs computer peripherals for users
- Refers major hardware or software problems or defective products to vendors or technicians for service
- Assists in the addition and removal of staff access to the enterprise environment
- Assists in various system operations and troubleshooting related to the City's technical infrastructure
- Prepares and maintains user training guides, internal instructional documentation, and technical reference materials
- Trains users in the proper use of hardware or software
- Collaborate with City staff and management to identify opportunities for workflow and systems improvements.
Requirements
Education, Training and Experience Requirements:
- Associate's degree in Computer Support Specialist/Network Support Specialist or related field
- One to two years of experience in troubleshooting/analyzing computer problems; or, any equivalent combination of education, experience and training which provides the knowledge, skill, and ability requirements.
- Valid driver's license with a good driving record and personal vehicle for use on the job.
- Experience in Tyler Technologies ERP Systems is a plus.
Knowledge, Skill and Ability Requirements:
- Knowledge of computer hardware, software, electronic and wireless equipment.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Knowledge of network switching, routing, and operation of telecommunications systems
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology
- Working knowledge of the following technology, software and platforms are preferred:
- Open source software
- Linux server applications and desktop environments
- Google Workspace
- Microsoft desktop and server support
- Understanding of networking fundamentals
- Strong understanding of cyber security best practices
- Understanding processes of monitoring network performance; troubleshooting Ethernet network problems and outages; collaborating with network architects on network optimization, and interacting with users to assist with their Ethernet network issues is preferred.
- Understands the process and functionality of desktop and server virtualization
- Ability to communicate with all levels of users
- Ability to understand the points being made and ask questions as appropriate
- Ability to communicate with others to convey information effectively
- Ability to use logic and reasoning to review information, identify problems, develop and evaluate options, and implement solutions
- Ability to communicate effectively both verbally and in writing as appropriate for the needs of the audience
- Ability to manage time effectively
- Ability to develop specific goals and plans to prioritize, organize, and accomplish work within established department procedures
- Ability to accept criticism and deal calmly and effectively
- Requires the pulling, pushing, lifting, or carrying of 10 to 20 lbs. of weight on a regular basis, and up to 100 lbs. of weight on occasion.
- Requires speaking, hearing, and listening.
- Requires the ability to use a telephone and cell phone, personal computer, laptop or tablet, fax machine, projector, television, calculator, and printer.
- Requires frequent walking, using hands to handle, or feel including repetitive motions, and using small hand tools such as screwdrivers, pliers, etc.
- Requires sitting, standing, reaching, bending, stooping, crawling, climbing and/or twisting.
- Involves sitting and/or standing for long periods of time.
Tasks are regularly performed where exposure to dust, dirt, heat, cold, noise, fumes, odors, vibrations, wetness, humidity, and temperature changes is probable, often in confined spaces where there may be a risk of electrical shock.
Sensory Requirements:
Tasks require color perception and discrimination, including close vision and the ability to adjust focus.
Method of Selection
Applicant's education, training, and experience will be analyzed. Written, oral, proficiency and/or other exams may be given to determine if the applicant has the necessary knowledge, skills, and abilities. An appointment will be made in accordance with City policy, and the Civil Service Ordinance Rules and Regulations. Applicants will be required to pass a motor vehicle record review and criminal background check.
Why the City of Kenosha?
We offer a full benefit package, annual pay increases, generous paid time off and employee and community engagement opportunities for general full-time employees!
The City of Kenosha is taking on many exciting projects in the areas of large scale developments and technological advancements to keep Kenosha the vibrant and growing community we love -- Join us!
Most positions are included in a 17 step compensation plan. Most employees receive annual salary increases of 2.5% based on the current compensation plan. Additional across-the-board pay increases may occur annually.
Insurance
The City offers a high deductible health plan (HDHP) to eligible employees and their qualifying dependent(s) as of the first of the month following 30 days of full-time employment. All employees are required to pay a five percent (5%) monthly health insurance premium, which will be waived if the employee participates in an annual Health Risk Appraisal (HRA). Employees and qualifying dependents are responsible for any deductibles, co-payments, or other out-of-pocket costs associated with care received under the provisions of the plan(s).
The City offers dental insurance to eligible employees as of the first of the month following 30 days of full-time employment. There are two options for Dental Insurance: CarePlus (Dental Associates) and Delta Dental. CarePlus (Dental Associates) monthly premiums are paid for by the City. Employees are responsible for monthly premiums if enrolling in Delta Dental. Only one dental plan may be selected if enrolling.
The City offers vision insurance to eligible employees as of the first of the month following 30 days of full-time employment. This plan provides benefits (after applicable co-pay) including a comprehensive exam, eye glasses with standard single vision, etc.
The City holds an open enrollment period each calendar year. If the employee waives coverage of health and/or dental insurance upon hire, they must experience a qualifying life event as prescribed by the Plan's summary plan description in order to enroll for either health or dental insurance at any other time during the plan year. Employees who do not experience a qualifying life event must wait for the open enrollment period to elect coverage. Insurance benefits are subject to unilateral changes by the City.
We participate in the This is a pension plan. We match the employee contribution amount monthly for general employees. The current contribution rate for general and teacher employees can be found
Term group life insurance coverage is provided to employees who participate in the WRS through the The premium for Basic Plan coverage is paid by the City for active employees.
Employees may elect to defer part of their income into a 457(b) retirement plan through , or the
Employees enjoy numerous types of paid time off.
Employees earn up to 12 days of sick leave per year. Sick leave can be carried over year after year & never expires during employment.
Paid Vacation - available for use on January 1 each year! (pro-rated your first year of employment)
Years of Service Days/Hours per Year
Less than 1 year 12 days (96 hours)
After 1-5 years 15 days (120 hours)
After 6-10 years 17 days (136 hours)
After 11-15 years 19 days (152 hours)
After 16-20 years 21 days (160 hours)
After 20 years 25 days (200 hours)
Employees may carry over eighty (80) hours of unused vacation leave into the next calendar year.
We observe 12 paid holidays & additional paid floating holidays!
New Year's Day Independence Day (July 4th) Christmas Eve Day
Martin Luther King, Jr. Day Labor Day Christmas Day
Friday before Easter Thanksgiving Day New Year's Eve Day
Memorial Day Day after Thanksgiving
Juneteenth
Employees receive at least two (2) paid floating holidays per year. Holiday observance schedule may vary by department.
Duty-Related Death Benefit
One year's salary is paid to the named beneficiary of an eligible employee who is killed in the line of duty.
Health and Wellness Clinic - Employees (and covered spouses) who elect health insurance coverage and complete the annual HRA may utilize the City's onsite Health and Wellness Clinic, which is staffed by a Nurse Practitioner and Registered Nurse. Services provided by the Clinic may be subject to a co-payment, as prescribed by City policy and IRS guidelines.
Health Savings Account - The health insurance plan offered by the City qualifies for a Health Savings Account (HSA) as defined by the IRS. Johnson Bank has waived the fees normally associated with opening and maintaining an HSA for all City employees who are enrolled in a qualifying insurance plan. Payroll deduction (pre-taxed) is only available to those employees who hold their HSA with Johnson Bank. Enrollment for this benefit is administered by the Finance Department.
Critical Illness, Accident & Universal Life/Long-Term Care Insurances - Supplemental policies for Critical Illness, Accident and Life/Long-Term Care Insurance are offered to current eligible employees during the City's annual open enrollment period.
Tuition Reimbursement Program - Regular full-time employees who have completed their probationary period may be reimbursed for 80% of tuition up to $3,000 per calendar year for satisfactory completion (a grade of "B" or greater) of approved courses through an accredited institution in the pursuance of an Associate, Bachelor or Master Degree. Please refer to the City's Personnel Policies and Regulations for program information.
*Benefit offerings are based on eligibility, reviewed annually and are subject to change.
01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal.
- Yes and I understand and agree
- No I disagree
02
A person is not qualified for initial employment ONLY if the person would be immediately supervised by a relative. For purposes of this rule, "Relative" includes any member of your immediate household or any person whose relationship by blood or marriage is as close as or closer than first cousin, grandpare...
Salary : $54,696 - $81,528