Utility Billing Clerk

Utility Billing Clerk

City of Kenedy, Texas
Starting Pay: $18.00 per hour
Schedule: Full-Time | 40 Hours per Week | Non-Exempt
Location: Kenedy, Texas | On-Site
Reports To: City Secretary

Join the City of Kenedy

To be considered for this position, applicants must complete a City of Kenedy Employment Application and submit it either in person at Kenedy City Hall, located at 303 W. Main Street, Kenedy, Texas 78119, or by email to humanresources@kenedytx.gov.

The City of Kenedy is seeking a Utility Billing Clerk to serve as a key point of contact for residents and help keep the City's utility and public service operations running smoothly.

This position combines customer service, utility billing, payment processing, account management, work order coordination, and administrative support. The ideal candidate is organized, dependable, detail-oriented, and comfortable assisting customers with a wide range of billing and service questions.

If you enjoy helping people, solving problems, and doing work that has a direct impact on your community, we encourage you to apply.

What You'll Do

As a Utility Billing Clerk, you will:

• Receive and post utility payments, process account adjustments, and reconcile cash drawers.
• Assist customers with billing questions, account discrepancies, service requests, and utility policies.
• Help residents establish, transfer, or close utility accounts.
• Create, track, and coordinate work orders for utility services, maintenance needs, and customer requests.
• Monitor delinquent accounts and coordinate service notifications, disconnects, and reconnects.
• Maintain accurate customer, billing, payment, and service records.
• Schedule reservations for City parks, pavilions, and other public facilities, including processing applicable permits and fees.
• Coordinate with City staff and field crews to help ensure service requests are completed efficiently.
• Assist with notary public requests and other administrative duties as assigned.
• Apply City policies, procedures, ordinances, and financial controls in daily work.

What We're Looking For

Minimum Qualifications

• At least three years of administrative support experience, preferably in a municipal or government setting.
• Ability to handle confidential information with discretion and professionalism.
• Proficiency with Microsoft Office and other administrative software.
• Strong customer service and communication skills.
• Ability to accurately handle payments, records, data entry, and account information.
• Strong organization, time-management, and multitasking skills.
• Ability to resolve customer concerns professionally and exercise sound judgment.
• Ability to work both independently and collaboratively.

Experience with utility billing, cash handling, bookkeeping, financial systems, customer account management, or municipal services is especially helpful.

Work Schedule

The standard work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

This is an on-site position. Some evening, weekend, irregular-hour, or on-call work may be required to support meetings, events, emergencies, or other operational needs.

Why Work for the City of Kenedy?

Retirement is through TMRS. You contribute 6% and the City matches 2:1, with five-year vesting and retirement available at 20 years of service. The plan includes 100% Updated Service Credit, USC transfer, 70% retroactive COLA, and Restricted Prior Service Credit.

The City pays for employee medical coverage through Blue Cross Blue Shield, along with employee dental, life insurance, long term disability, and AirMedCare Network membership. Telehealth is included. Vision, short term disability, and additional life coverage are available if you want them. Eligible benefits start your first day.

Paid leave includes 13 holidays a year with a floating holiday, separate paid birthday leave, and 40 hours of sick leave. Vacation starts accruing on day one. Bereavement, military, jury duty, and administrative leave are covered under City policy.

The City pays for eligible job-related licenses, certifications, continuing education, and required CEUs, and pays extra for eligible certifications. Longevity pay is $150 for each year of service.

Employment Information

The City of Kenedy provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. In compliance with the Americans with Disabilities Act (ADA), the City of Kenedy provides reasonable accommodations to qualified individuals with disabilities during all phases of employment. The City of Kenedy will make reasonable accommodations to enable individuals with disabilities to perform essential functions. Applicants or employees requiring accommodations should contact the City of Kenedy at (830) 583-2230 or via email at humanresources@kenedytx.gov.

All employment offers are contingent upon the successful completion of a pre-employment process, including a drug screening conducted in compliance with applicable federal and state laws, a job-related pre-employment physical examination consistent with ADA requirements, and a criminal history check conducted in accordance with the Fair Credit Reporting Act (FCRA) and other applicable fair hiring practices and regulations. Pre-employment screenings, including drug testing and physical examinations, will be conducted in accordance with the ADA and other applicable regulations, ensuring they are job-related and consistent with business necessity. The City of Kenedy will provide applicants with the required notices and obtain written authorization prior to conducting any background check, in compliance with FCRA requirements. Employment with the City of Kenedy is at-will and may be terminated by either party at any time, with or without cause or notice. This policy may not be altered except by a written agreement signed by the City Manager.

This job posting is provided as a recruitment summary and does not constitute the full job description. To request a copy of the complete job description, please contact Human Resources at humanresources@kenedytx.gov

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• Executive administrative support: 3 years (Required)
• Cash handling: 1 year (Required)
• Microsoft Office: 3 years (Preferred)

Work Location: In person

Salary : $150