What are the responsibilities and job description for the Utility Billing Representative I position at City of Keller, TX?
Position Function Under the direction of the Director and/or Designee, performs assigned duties to support the Utility division to ensure proper customer service and efficient and effective clerical support.
Essential Duties
% of Performance
Performs assigned duties to support the Utility division to ensure proper customer service and efficient and effective clerical support. Duties include, but are not limited to: customer service; new account set-up; answering phone calls; receiving customer payment; opening/closing procedures; and processing mail.
95%
Performs additional duties as assigned.
5%
Total:
100%
Physical Demand
Frequency
Balancing
O
Bending
O
Carrying
O
Climbing
R
Legend
Crawling
R
Crouching
R
C - Continuous
Fine Dexterity
C
Foot Controls
O
F - Frequently
Handling
F
Hearing
C
O - Occasionally
Kneeling
R
Lifting
O
R - Rarely
Pushing/Pulling
O
Reaching
O
N - Never
Standing
F
Sitting
C
Stooping
O
Twisting
O
Vision
C
Walking
O
Physical Demand Descriptions
(The following descriptions are provided as an example of potential physical and/or sensory activities and does not address the potential for reasonable accommodation; it is intended as general examples of possible physical/sensory demands that might occur during the performance of the position functions/duties, and are not intended to be all inclusive.)
Bending/Climbing/Balancing - picking up supplies, files, stairs, step stool, walking, standing, filing, etc.
Carrying/Lifting - up to 25 lbs supplies, files, file boxes, mail, cash drawer, etc.
Fine Dexterity - telephone, keyboard, calculator, computer hardware, writing, and software usage, etc.
Foot Controls - step stools, walking, etc.
Hearing - customer assistance, telephone, meetings, etc.
Pushing/Pulling/Reaching/Stooping/Twisting - supplies, files, file drawers, etc.
Standing - assisting customers and staff, meetings, etc.
Sitting - desk work, meetings, etc.
Vision - writing, typing, filing, reading, etc.
Walking - to and from building , around department, assisting customers, meetings, etc.
Machines, Tools, Equipment and/or Work Aids
(The following list is intended to provide examples of possible machines, equipment, tools and/or work aids that might be needed to perform position functions/duties and should not to be construed as a comprehensive or complete catalog. This list does not include and does not supersede any requirements with respect to safety or protective equipment, uniforms, apparel, gear or apparatuses required for the performance of any duties described herein.)
Computer, Copier, Facsimile, Keyboard, Office Supplies, Ten-Key Calculator, Scanner, Software, Telephone, Mail and envelope machine, check scanner, etc.
Environment
Duties are generally performed in an office environment. Possible exposure to dust, mold, and electricity. May require participation in outdoor activities and/or events that could result in the exposure to outdoor allergens, exhaust, fumes, humidity, and/or extreme or inclement weather.
Requirements/Knowledge/Skills/Abilities
Required knowledge and experience is normally obtained through the completion of a high school diploma or GED, and one (1) to three (3) years of work related experience.
Ability to understand and carry out oral and written instructions.
Ability to type, read and write letters, emails, etc.
Ability to establish and maintain effective working and professional relationships with City and other public employees, public officials, contractors, consultants, vendors, and the general public.
Must have cash handling experience.
Must be able to perform basic mathematical computations and/or analyses.
Must possess excellent customer services skills.
Must be able to communicate and present oneself in a professional manner, and have the ability to successfully work with all age groups and backgrounds and needs.
Must exhibit attention to detail, accuracy, and safety.
Must posses strong organization skills and have the ability to work in a fast paced work environment.
Must possess a valid Texas Class C driver license.
Must pass all post offer pre-employment processes and/or procedures, to include but not limited to Drug Screen, Physical Examination, and applicable Background Checks.
