LTC - Ticket Seller Supervisor

Limited-term contract positions available with the Conventions and Entertainment Facilities Department, Box Office Division, located at 301 W 13th St. Limited term contract will last for 1 year.
Salary: $15.00/hour
Normal Work Days/Hours: Varies
Application Deadline Date: Open Until Filled

About the Convention Department

The Department of Convention and Entertainment Facilities focuses on maximizing economic impact throughout the City and its stakeholders by hosting national, regional and local events in Kansas City, Missouri. Utilizing our venues in the heart of the City, and partnering with Visit KC as a strategic ally in efforts to enhance Kansas City as a key destination, we leverage assets and personnel to establish industry partnerships while attracting visitors to hotels, restaurants, event venues, and leisure travel to our City. With a strong focus on customer service, team members of the Department of Convention and Entertainment Facilities strive for excellence and expertise in support of over 300 events annually held within our facilities.

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• Supervises and support part-time ticket seller staff during events
• Ensures efficient, accurate, and timely ticket sales operations
• Provides exceptional customer service by assisting patrons with ticket purchases, inquiries, and issue resolution
• Maintains accurate sales records and reconcile transactions, including cash and credit card payments
• Operates and troubleshoot computerized ticketing systems, including Ticketmaster
• Assist with direct ticket sales as needed, including processing purchases and managing seat selections
• Monitors staff performance and provide guidance to ensure adherence to policies and procedures
• Address and resolve customer concerns in a professional and timely manner

Department requires high school graduation and three (3) years increasingly responsible secretarial and/or clerical, hospitality and/or customer experience in ticket sales, preferably in a supervisory role. OR An equivalent combination of education and experience. Preference given for one (1) year of supervisory experience in box office ticket sales, or customer service at either convention center and/or arena facilities.

Military veterans encouraged to apply

Why You'll Love Working with Us – Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays—with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life’s Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses—invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City’s Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.

For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.

Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans’ points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during “wartime” and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code § 4211).